rzalexander

That update fixed my issue, Champ. Thank you for providing this!

I did whatever was asked of me when I did the update. If there was a migration for the database, yes I did exactly whatever was required for the update.

I am still having this same issue where a user tries to register for access to our website and they get the error “Please specify account type.” despite having selected something for that field.

I have included a link to a video where you can see it in action here: https://videos.sproutvideo.com/embed/709cd7b91e1fe2c3f9/d101dde1865456a2

You can also try to register yourself and see what is happening on the public facing page here: https://support.statussolutions.com/register

Still having the same issue as before. When a user tries to register for access to our website, they see “Please specify account type.” You can try it yourself here:

https://support.statussolutions.com/register

This happens for every user role that is selected. I have replaced the default registration form and it still does the same exact thing. I need this to be fixed and would be happy to pay for the Premium version if that will resolve my issues faster. Please see the video below.

https://videos.sproutvideo.com/embed/709cd7b91e1fe2c3f9/d101dde1865456a2

EDIT: I have temporarily rolled back my version of Ultimate Member to 2.1.10 and that has temporarily fixed the issue. Registering for access to our website will not reproduce this error any longer, but the video above shows the behavior. If someone is able to work with me on this, I can show you what happens with version 2.1.11

• This reply was modified 4 years, 4 months ago by rzalexander.
• This reply was modified 4 years, 4 months ago by rzalexander. Reason: rolled back my version of the plugin

I am also having this error on my website as well – I would like an answer from Ultimate Member if possible too.

The issue seems to be with the default registration form (but not sure if it affects custom forms) and the options for accounts. My issue may be more complicated because I have TWO user account types as “Customer” because the Ultimate Member plugin added a “um_customer” to WordPress despite the fact that I already had a “um_customer” account type already available. So I have TWO “customer” account types and I feel that may be adding to the problem as well.

The difficulty with that is that I cannot delete either account type because when I do, it ALWAYS removes the one I did not create instead of the one I did no matter which one I delete, and that screws up every single account (all 700+) on my website with that account type assigned.

HELP!

Rolling back to 2.1.8 did not fix this issue for me. Has anyone else had any success?

I was previously using 2.1.8 with no issues.

How can we update that information and code if we do not have access to our code base? My site is hosted by WordPress.com and I don’t believe I have the ability to control this or change this.

Again – this is an even bigger issue now and I would appreciate some help.

The second “Customer” role now shows up as a blank entry – it cannot be deleted, I cannot remove the user role type from anyone’s profile, and I cannot make changes to either of the existing roles named “Customer” because of this. My entire website is broken.

Deleting the role type and restoring the site from a backup has now caused the role type name to be completely blank and both the “Customer” role from Ultimate Member and the Customer role type that I created both still exist. This is maddening because I removed the original customer role type before creating this and it has since reappeared with an update and I cannot get rid of it. It simply deletes the customer role type I created instead.