Thanks, I have reached out to them and hopefully they are responsive, although their support page has already pushed me back to the forum, hence the post here.
Also, I have submitted the ticket but the ticket confirmation I received was from Jetpack. I previously contacted jetpack and they said to post on the forum, so it feels like I’m being passed around a bit.
Hopefully Jetpack/Worpress.com/Whoever-it-is get back to me with help.
Thanks