ryanod

???

This is still an issue hasnt been resolved

Sorry my bad, switched to public now

https://drive.google.com/file/d/16gCxYASEjNddwX3rjLGRG1bdPm-DHPh4/view?usp=sharing

Any update on this?

@wpmudevsupport13

am doing great and yourself?

Certainly the link is below

https://drive.google.com/drive/folders/1-gxB7cQL532fu1OizNJIgf6P6cVC1bCW?usp=sharing

Thanks!

@rsuil

Still having issues but what they said so far was :

Grigorij (Automattic)

Sep 21, 2021, 14:16 UTC

Hi Ryan,

Thanks for contacting us here at WooCommerce.com!

I'm sorry to hear about the images which are not being synced over from your WooCommerce store to Facebook, even after disabling all plugins except for WooCommerce and Facebook for WooCommerce on your site, switching to a default Storefront theme, and deleting/re-syncing the whole catalog!

Looking at the forum thread, I see that you've noticed a Unable to detect valid feed configuration: No catalog ID error in the logs but you've connected the site to Facebook using the Facebook login credentials of the owner of the Business Manager and Facebook page.

Looking at the product pages, I see this odd section in the image URL that is not present on my test site:

https://sp-ao.shortpixel.ai/client/to_webp,q_glossy,ret_img,w_600,h_800/

Screenshot
Screenshot direct link: https://d.pr/i/cA2wMM

I'm wondering if that part was also there during a conflict test? If yes, perhaps your host is using the Shortpixel image optimization/compression service? I see how it could interfere with the image sync.

As a first step, can you please disable the shortpixel image compression so that image URLs look like this:

https://cheshirebridalboutique.co.uk/wp-content/uploads/2020/12/Audrey_SALE.jpg

And not like this:

https://sp-ao.shortpixel.ai/client/to_webp,q_glossy,ret_img,w_600,h_800/https://cheshirebridalboutique.co.uk/wp-content/uploads/2020/12/Audrey_SALE.jpg

You might have to reach out to your host for assistance with that.

If that doesn't help - we'd like to access your site and investigate.

In that case, please create a temporary user with administrator role under [email protected], paste the password to QuickForget.com and send the generated QuickForget link to us.

Please note that to comply with GDPR rules, you need to disclose the sharing of access rights to third parties like us in your Terms & Conditions. You can find out more about your responsibilities as a store owner under GDPR here: https://woocommerce.com/posts/the-gdpr-and-you-the-woocommerce-store-owner/

Thank you!

Have a lovely day,

Grigorij

Happiness Engineer

I will post when i hear more

Done

Ticket #4314567

Hi @nagdy

I went ahead and deactivated all plugins except woocommerce and facebook integration plugin and temporarily switched theme to storefront. Deleted and re-imported the catalog through woocommerce and did a new connection and am still not getting the images over.

Hi

I am doing it on behalf of the client and have been given permission to set this up.

I have the log in credentials for their accounts.

So i dont think that should be an issue

Yes thats correct.

Yes i have featured images for the products on woocommerce

The logs:
08-22-2021 @ 10:55:19 – Unable to detect valid feed configuration: No catalog ID

System report:

### WordPress Environment ###

WordPress address (URL): https://cheshirebridalboutique.co.uk
Site address (URL): https://cheshirebridalboutique.co.uk
WC Version: 5.6.0
REST API Version: ? 5.6.0
WC Blocks Version: ? 5.5.1
Action Scheduler Version: ? 3.2.1
WC Admin Version: ? 2.5.1
Log Directory Writable: ?
WP Version: 5.8.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.30
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 1000
cURL Version: 7.73.0
OpenSSL/1.0.2k-fips

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.2.38-MariaDB-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.0.0
WC Database Prefix: wp_
Total Database Size: 39.83MB
Database Data Size: 31.75MB
Database Index Size: 8.08MB
wp_woocommerce_sessions: Data: 1.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.36MB + Index: 0.47MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.27MB + Index: 0.23MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_options: Data: 4.11MB + Index: 0.25MB + Engine InnoDB
wp_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_hash: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_images: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_imports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_postmeta: Data: 20.52MB + Index: 4.47MB + Engine InnoDB
wp_posts: Data: 2.50MB + Index: 0.50MB + Engine InnoDB
wp_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_trustindex_google_reviews: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.11MB + Index: 0.13MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wd_fb_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wd_fb_info: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wd_fb_option: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wd_fb_shortcode: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wd_fb_theme: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yoast_indexable: Data: 1.44MB + Index: 0.63MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.09MB + Index: 0.17MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.17MB + Index: 0.11MB + Engine InnoDB

### Post Type Counts ###

attachment: 803
custom_css: 2
customize_changeset: 1
et_pb_layout: 6
foogallery: 7
nav_menu_item: 55
oembed_cache: 1
page: 37
post: 5
product: 116
product_variation: 537
revision: 79
shop_order: 29
shop_order_refund: 1
sl-insta-account: 1
sl-insta-feed: 1
sl-insta-media: 9
wpforms: 3

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (18) ###

Akismet Anti-Spam: by Automattic – 4.1.12
Autoptimize: by Frank Goossens (futtta) – 2.9.2
Book Now: by RianGraphics – 1.5
Conditional Menus: by Themify – 1.1.9
Facebook for WooCommerce: by Facebook – 2.6.5
Feed Them Social - for Twitter feed, Youtube, and more: by SlickRemix – 2.9.6.3
FooGallery: by FooPlugins – 2.0.39
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.0.0
Spotlight - Social Media Feeds: by RebelCode – 0.9.5
10Web Social Feed: by 10Web – 1.2.4
Woo Coming Soon: by Fahad Mahmood – 1.3.4
WooCommerce Stripe Gateway: by WooCommerce – 5.4.1
WooCommerce: by Automattic – 5.6.0
Yoast SEO: by Team Yoast – 17.1
Widgets for Google Reviews: by Trustindex.io  – 6.9
Smush: by WPMU DEV – 3.9.0
WP Socializer: by Aakash Chakravarthy – 6.5
WPForms Lite: by WPForms – 1.6.9

### Inactive Plugins (0) ###

### Settings ###

API Enabled: –
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #2291 - /shop/
Cart: #9960 - /cart-2/
Checkout: #527 - /checkout-2/
My account: #2294 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Divi
Version: 4.10.6
Author URL: https://www.elegantthemes.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 1,114
Oldest: 2021-08-23 08:59:23 +0000
Newest: 2021-09-20 18:52:30 +0000

Pending: 7
Oldest: 2021-09-20 20:54:12 +0000
Newest: 2021-09-27 18:22:52 +0000

### Status report information ###

Generated at: 2021-09-20 19:19:28 +00:00

Hi

So I inspected the code and ran debugger and seen something maybe of interest with a jquery handler, please see screenshot

https://ibb.co/59vtptC

Deleted cache and cookies, dont have any extensions or plugins

And updated the wordpress as well to most recent and the issue still persists.

Hi @suascat_wp

So I performed a conflict test and used the health site plugin as advised.

I deactivated all plugins and themes and only activated the Yoast SEO plugin and the issue still occurs.

This must be an issue on your end, can you take a closer look at it

Here are screenshots

https://ibb.co/Z1qDqjp
https://ibb.co/fFnS79X