rsgdynamics

Hi Lawrence,

I tested a new printer on a different shop all together. Client has similar product with hosting as the previous. Brand new and guess what?

SAME ISSUE IT PRINTS MULTIPLES
-NEW PRINTER
-DIFFERENT ONLINE SHOP
-DIFFERENT ACCOUNT
SAME ISSUE

• This reply was modified 3 years, 8 months ago by rsgdynamics.
• This reply was modified 3 years, 8 months ago by rsgdynamics.

Hello Lawrence,

After applying all caching changes you requested.
we have confirmed the printer is not sending a clear get command
or a complete get command at all. Including adding the Mac address to the hosting didn’t make any changes. The printer continues to print multiple copies even if I go to the back and trash all transactions and create a new order the printer prints the previous one multiple times.

conclusion:
1) the printer hardware is faulty
– which I can check tomorrow as I have 5 other units that need to be setup still, to rule that out
2) the printer is not sending any clear que or clear complete commands
3) there is a fault in the software
4) there is a fault in the plugin

Here’s the response from GoDaddy hosting:

You asked for help. Here it is.
Thanks for talking with me, GoDaddy Customer. You're off to a good start. The info I mentioned will help you take your next step. You'll find it all here:

Website Security and Backups may be helpful to you. Here's a link: Website Security and Backups currently the Realtime tracking system is not showing any requests with a delete tag coming through the system. this tells us that the printer is not sending clear requests to the site in a way that it understands or to the right ip address. the dns records from server to web has been scanned showing no issues with tracking. also added delete methods to caching with no effect as well as new non cache url code with no effect. 

If you need anything else, we're here to help.

Thanks,
Help 2.0

Heres a list of the transactions from realtime:

https://ibb.co/H2DYJdv

Please help as I am trying to get this figured out around the clock.
Appreciate your time in this matter.

Regards,

RSG

editing the cloudprint.php disconnects the printer
editing order-handler.inc.php with exit on several lines causes the printer to stop printing all together
ran database query wp_dhxystbnd2_options
search string batman – everything checks fine
tried changing ntp settings nothing is really effective and doesn’t like medium security

notes gathered:
cloudprint.php. – Line 225 cloudprint.php. is the issue –
// POST requests from the printer come with a JSON payload

– the server is not deleting previous files
– because it does not know whether a print is finised
– also its not just 6 copies it just keeps on making copies
– we need to find out if the printer is requesting the server url you put in the backend after its done printing a memo
or its being blocked in some way`

*currently working on monitoring url logs – tomm

Please help on this issue and prehaps exact directions on what changes are required on hosting end if any.

Looking forward to a fix.

I called godaddy and they said to specify what they can change on their end and they will be happy to….but this doesn’t seem to be linked to that.

Seems like something else…

Mine is like this out of the box and I have 6 more to setup….
clients waiting…..sales waiting….money waiting….
you get it.

Working round the clock to look for a fix here.

Someone pls help!