rrnewmed

Hi James,

The problem is finally fixed and it was NOT the theme. Divi higher level tech support directed me to a ‘Must Use’ server side plugin called Endurance Page Cache – “This cache plugin is primarily for cache purging of the additional layers of cache that may be available on your hosting account.” Once I purged that cache, it fixed the issue. Yay!

Anyway, lesson learned and thanks again for your help!

Thanks again, James! I appreciate your help! Have a great evening!

Hi James,

1. I did not give login credentials to WordPress Experts Live support and they declined to take on the project. Thanks for the warning.

2. I changed the theme to Twenty Twenty-One as you suggested and the product updated immediately! So, it is the Divi theme, correct?! Even though they claim it isn’t the theme because they can update product on their end. Again, Divi theme is causing the problem, correct?!

Thank you so much for your attention,
Reed

Hi Daniel,

I saw the message from the moderator. I see that the last Fiverr expert who was unable to fix problem installed the Health check plugin. Presumably he knew how to use it and came up empty handed. So, where do we go from here?

Thanks,
Reed

I have same issue as JessGOM: “I am trying to connect mailchimp to woocommerce. I have added my api key and its showing as connected on the woocommerce side. On the Mailchimp side its showing as not connected.”

Did anybody find solution? Jess, did you resolve?

I should add I’m using the “Mailchimp for WordPress” plugin since the “Mailchimp for WooCommerce” plugin wasn’t connecting. I also saw that the “Mailchimp for WooCommerce” plugin is untested with current version of WordPress.

• This reply was modified 5 years, 8 months ago by rrnewmed.