rpwelker

According to MailPoet, there is a problem using Safari browser with latest MailPoet. This is a known issue and they are working on a fix now. Use another browser if you are using Safari currently. Firefox works fine and all stats are visible.

If you are using Safari browser this is the issue. There is a known problem with latest version of Mailpoet and Safari and MailPoet is working now on fix. Use alternate browser for now. This worked for me.

I have contacted MailPoet. If you are using Safari, this may be the issue.There is a bug using the latest version of MailPoet with Safari. Using Firefox, I can access all statistics. MailPoet assures me that they are working on a fix.

Blank statistics page remains unresolved. All sent emails are now marked Not Yet Sent. A number of users have reported this issue since the latest update with WordPress. For some, this issue is now 5 days old. Something appears to have been broken. Can MailPoet tech support please help fix?

I also have the same problem. It came after latest updates from WordPress and Mailpoet.
Statistics page is blank. Sent emails are all marked Not Yet Sent, even though they have been sent.

Since the latest update by both WordPress and Mailpoet 3, I am having exactly the same problem. This just started! There seems to be a bug somewhere. Can you help?

UPDATE:
I am suddenly able to publish new images with correctly sized thumbnails. The slow loading has stopped. The back ground color is correct, and all systems seem to be working now.

I will test further but if no problems found I will mark this issue as resolved.

Thank you very much for your help.
Richard

I now understand what you mean about server settings. Here they are:

Operating System : Linux (64 Bit)
Server : Apache
Memory usage : 51.55 MByte
MYSQL Version : 5.6.17-log
SQL Mode : NO_ENGINE_SUBSTITUTION
PHP Version : 5.3.29
PHP Safe Mode : Off
PHP Allow URL fopen : On
PHP Memory Limit : 512
PHP Max Upload Size : 128M
PHP Max Post Size : 128M
PCRE Backtracking Limit : 1000000
PHP Max Script Execute Time : 30s
PHP Exif support : Yes ( V1.4 )
PHP IPTC support : Yes
PHP XML support : Yes
Graphic Library

GD Version : bundled (2.1.0 compatible)
FreeType Support : Yes
FreeType Linkage : with freetype
T1Lib Support : No
GIF Read Support : Yes
GIF Create Support : Yes
JPEG Support : Yes
PNG Support : Yes
WBMP Support : Yes
XPM Support : Yes
XBM Support : Yes
JIS-mapped Japanese Font Support : No

Cais,
Thank you very much for responding.

When I go to Gallery > Overview I see 68 images, 5 galleries and 0 Albums.

Under Gallery Settings,
I checked YES to override the thumbnail settings and set the thumbnail dimensions at 100 x 75 which apparently was the old default. Thumbnail crop is set at yes. Images per page is 20. The rest of the settings on that page are default settings.

Under Other Options, the question of where I want the galleries stored is blank.
Delete Image files is checked YES.
Automatically resize images after upload is checked YES.
What should images be resized to is as follows: Width 800 and Height 600 at quality 100%.
Backup the original images is checked YES.
What is the default sorting method? is CUSTOM.
Sort in what direction is marked ASCENDING.
Show related images on Posts is checked NO.

Thank you very much for your help. I hope I’m understanding you correctly.
Load time may be a function of my own slow connection as I agree with you that the new version generally loads faster. Just that the latest attempts to load new images loads much slower than all the others combined. Very strange and difficult to describe.
Also, how can I send you a screen shot in the future?
Richard

UNABLE TO CREATE NEW THUMBNAILS with Next Gen 2.1.0

It used to be a snap to go the Add Gallery/Images button, and upload an image. It would appear resized no larger than 800 pixels wide by 600 pixels long and it would automatically create a new thumbnail.

Now the entire format has changed and so has the functionality. Example: I go the Add Gallery/Images button, click on the gallery I want the image to appear in, then select the Add Files button and then click on the Start Upload button.

Only now it takes a very long time to load. When it is finished, I go to the Manage Galleries button in the drop down menu, click on that and there is the thumbnail forming but very slowly, like a venetian blind lowering. When that is complete I go to view my web site to check if the image has been added. I click on the Gallery where all the thumbnails are but instead of a new thumbnail, the new image is taking up nearly half the page and off into the margins above all the existing thumbnails.

I have tried changing the gallery settings to override the default which is 150 x 75. I have gone to the Other Options button and under Thumbnail Options have tried various combinations of setting or not setting the fixed dimensions and nothing seems to help. A few times I got the thumbnail to appear only it was slightly smaller than the rest. Sometimes a question mark would appear where the thumbnail should be.

Now I can’t even get the thumbnail to appear except as a giant image and I’ve had to delete the image altogether and start over again and again without success. Can you tell me what is going on? It used to be so simple and so automatic.

OK, switched to shutter and the black background suddenly appeared!

Thank you!
Richard

That did it Cais! Switched to Thickbox so background is now grey but at least the titles, sizes and prices now show! If you know how to make it black that would be better but I can at least live with this for now.
Thank you so much. You have been of enormous help and have saved me more time than I can tell you.

One last question. When I import digital files of paintings to the gallery, the dates in the Manage Gallery section under the file name all read January 1, 1970. Do you know how to fix that?

Richard

Dear Cais,
I am not sure what you mean when you say, “Are you referring to the image meta data (IPTC/EXIF data) or are you referring to some other data that was being presented in your displays?”

Here’s exactly what happened. Under version 1.9.12 I would go to Gallery, then to Manage Gallery and then click on the gallery where all my painting images are stored. There is a text box there entitled Alt & Title Text / Description. I would enter the Name, the size and the price of the image and click “save changes”.

Then when you go to my site and click on the gallery button a block of thumbnails comes up against a black background. When you click on any one of the thumbnails, it expands to show that image also against a black background. Below it is the Price, the size and the cost of each version of that image that I sell.

PROBLEM OCCURS with new version of Next Gen Gallery 2.1.0.
Everything remains the same until you click on an image in the thumbnails. Instead of expanded image loading against a black background it loads against a white background and all the data I input in the “Manage Gallery” section under the above Alt & Title Text / Description text box does not show. In the old version the data being displayed was white against a black background but now the background is white so the data is invisible.
ALSO, in the old version of 1.9.12, one clicks again on the expanded version in order to get back to the thumbnail page. But now in the new version, that function no longer works. You have to click on the back button to get back to the thumbnails.

I really need help here. We tried to back up my site to the older version but the server had a glitch and now all my images do not display correctly against the black background along with the data and no customer can find out the prices or even the titles.

I am not very computer savy so whatever you tell me to do I hope you can do it very clearly.

Sincerely,
Richard

Please go to richardwelkerart.com to see what I mean. Click on Gallery and then choose any image. The image comes up fast but against white background and no data displays.