rovingross

Just in case anyone else reads this support thread I had exactly the same problem when customers were making stripe card payments on mobile devices.

I solved it the same way by disabling the order attribution tracking.

Hope this helps others

Ross

Hi

I have just checked the Xeroom website and created a test order on my own website and everything seems to be working fine. Possibly just a temporary outage?

This forum isn’t checked that often by the developer so it is best to email Peter Lloyd direct at [email protected].

Cheers

Ross

Hey folks

Hopefully you will have received the email today from Xeroom (check your junk or spam folders as mine was in junk).

In short the Xeroom server was hit with a DDOS attack that took out the server but thankfully they were able to restore everything from their backup disk.

Everything should now be up and running again and Xerooom orders can now be processed.

Happy days!

Ross

Hi folks

The website is now up an running again but I don’t know if this is working with WP as I’ve not tested any orders yet. It may be worth trying a dummy order to see if you have any success?

I also have a debug error saying my licence has expired which is odd as it is a full licence so I am not sure if my issue is to do with the licence or the website outage. It is a bit of a coincidence though….

I have contacted the developer by email and posted a message on Xeroom support forum page: https://www.xeroom.com/xeroom-full-xero-integration-with-woocommerce-2-2/support-community-forum/

Let me know if you have any success also?

Cheers

Ross

Hi (not sure why I used Porthos before?)

No problem. I have contacted the developer direct and am hoping he will give us an update. In the mean time I guess we will need to keep checking the site in the hope that it comes back online……

Cheers

Ross

Hi Porthas

Support for Xeroom has now moved over over to their own website at https://www.xeroom.com/support/. I appreciate that this is not much help whilst the website is down but I hope that it will be up again soon as, probably like you, it is essential to our website.

Cheers

Ross

Hi Porthas

Support for Xeroom has now moved over over to their own website at Xeroom.com. If you head to https://www.xeroom.com/support/ there is a support ticket area at the bottom of the page.

Cheers

Ross

• This reply was modified 6 years, 6 months ago by rovingross.

Tough rules but I understand why they are there.

Pete, when you need someone to contact you direct maybe you could point them to a “contact me” link on your website which should circumvent this issue?

Another plugin we use has a support forum integrated into their website which again circumvents this issue but I can imagine this will take some time to setup which is not easy for a small plugin team.

Thanks to Pete for looking into my query (it’s been a bit of a long-haul!)

The plugin had to be reinstalled and new API keys generated (if in doubt remove and reinstall).

It was also suggested that there may have been a conflicting connection in Xero. We had another connection called Zapier and it may have caused Xeroom to disconnect from Xero. It is definitely worth testing connections in Xero and plugins in WP one at a time to reduce any conflicts.

All is working well now. Thanks Pete. You are a star!

Ross

Hi Jan

Thank you for your response.

No problem.I understand the time taken to moderate and the rules for posting.

Thank you for the edit. Without seeing the post I couldn’t recall what had been posted that might be significant to solving the problem. That has been most helpful.

All the best.

Ross

Hi Jan

Thank you for the information regarding security and your advice about access. It is great to see that the forums are moderated.

I appreciate that moderation is important to protect people from unscrupulous activity and am sure Pete’s intentions are genuine so that he can find a solution to any errors that are occurring. I also understand that you need to uphold the forum rules.

The only issue with the moderation is that I am now unable to see some of the posts from Pete that offered suggestions on what the problems might be with running the plugin. If these have been removed for moderation purposes would it be possible for you to re-post them having first removed any text that is in breach of the forum rules?

That way myself and others can use the posts to review any possible errors and help find solutions.

Many thanks

Ross

• This reply was modified 6 years, 7 months ago by rovingross.

Hi Pete

Thanks as ever for the quick response. I suspected it was the API keys as it is two errors that occur each time. I wander whether it is a problem with the path to the files where the certificates are but I am not sure how I can check that from this end?

Yes, it has taken some time working through this but I have learnt a lot along the way which has been most useful in improving my understanding about how Xeroom works, Xero API, certificates and API keys (I am a big believer in understanding how something works and why).

Thanks for offering to look at this. I will email the login details shortly.

Regards

Ross

Hi Pete

Thanks for the information and tips. I am pleased that I had suspected that ‘No VAT’ should be in the Xeroom settings for our business.

Sadly, after re-checking all settings, re-creating & inserting the API keys I am still getting two debug errors (code 0). Is it possible to get any further details about theses two errors i.e. which setting is incorrect?

Many thanks

Ross

For reference and following the advice in Pete’s email I have managed to complete the following:

For a business that doesn’t have any shipping charges the code inserted in the ‘Shipping/Carriage Costs’ field is the same as the Sales code (in our case 200)

The bank account code in Xero’s COA is not set by default so after a search through I found it and gave it a code (100 for simplicity) which can be added to the ‘Bank Account’ field.

I am still looking into what should go in the ‘Sales Tax Account Name’ field for a business that doesn’t apply sales tax.

Hi Peter

I appreciate posting here is very useful for others when problem solving their setup.

Many thanks for your time. It has been above and beyond any expectations of which I am truly grateful.

It is interesting to note that we do not ship anything (we offer training services) or have any sales tax as we are not VAT registered. I assume we should insert ‘No VAT’ into the tax method and ‘0%’ in the shipping charges?

Regarding the Xero code for a bank account I wasn’t aware that Xero creates a code of a bank account in the chart of accounts?

I hope to be able to subscribe to the plugin soon.

Many thanks

Ross