Rose

Hi @eripanci,

Thanks for reaching out.
Please allow me to check this with my colleagues and get back soon.

All the best,
Rose

Hi @tigmo,

I’m sorry to hear that.
Please reach out via the support link here: https://ninjateam.org/support/
Our developer will check and fix it for you.

All the best,
Rose

Hi @marjoriesdaughter,

Thanks for reaching out.
May I know which page builder are you using?
Could you please share with us your screenshots or screencasts showing that there are no images when you add the images to pages?

All the best,
Rose

Hi @ssdserver9,

Thanks for your reply.
We still see the old code on this page: https://ssdserver9staging.com/bmi-offer-page/
Please try to delete your website cache and check again.

If yes. Please reach out via the support link here: https://ninjateam.org/support/
Our developer will check and fix it for you.

All the best,
Rose

Hi @turminder,

Thanks for reaching out.
In order to better assist you, we would appreciate it if you could send us the screenshot or screencast showing sometimes some files aren’t shown.

All the best,
Rose

Hi @mfranyutti,

Thanks for your patience.
This issue belongs to your website server (problem connecting to Microsoft SMTP) so please contact to the support team of your website server to get help.
We guess it can be related to HTTP and HTTPS.

Hope it helps.

All the best,
Rose

Hi @marko2002,

Please try to clear your website cache or login to another browser then check again.
Let me know after trying, please.

All the best,
Rose

Hi @heyserge,

In order to better assist you, please reach out via the support link here:
https://ninjateam.org/support/
Our developer will check and fix it for you.

All the best,
Rose

Hi @marko2002,

We just updated the latest version that fixed the issue so please check and let me know if it works for you.

All the best,
Rose

Hi @marko2002,

I’m sorry to hear that.
In order to better assist you, please reach out via the support link here:
https://yaycommerce.com/support/
Our developer will check and fix it for you.

All the best,
Rose

Hi there,

Thanks for writing to us.
May I know did you try to reset the templates?
https://docs.yaycommerce.com/yaymail/the-settings-panel/reset-templates

All the best,
Rose

Hi @centexcrane,

Thanks for choosing our plugin.
We’ve already helped you (Carolyn Reina) to fix the issue so please let me know if it works for you and consider changing the star rating.

All the best,
Rose

Hi @renaisonp,

We’ve already solved your issue via your Mail so please allow us to close this topic as resolved.

All the best,
Rose

Hi @renaisonp,

We’ve already solved your issue via your Mail so please allow me to close this topic as resolved.

All the best,
Rose

Hi @renaisonp,

Since some cases could not solve in the front end so we need to ask for more information to check and fix the issue quickly.

All the best,
Rose