rosatamm

@99robots hello, any update on this please?

Thank you!!!! Problem solved.

@rosatamm Thanks for your repsonse. You can simulate using your site with individual/all plugins disabled by using the Health Check & Troubleshooting plugin and enable its troubleshooting mode. This mode disables active plugins and switches to a default theme safely because it only affects the experience of the logged-in user.

– Please enable the Web Stories plugin alone and let me know if the issue is present.
– Enabling plugins and your theme one by one in this mode may help pinpoint if something else is involved.
– Note you can disable troubleshooting mode from the plugins page.

Could you please give this a try? We’ll continue investigating on our end too.

@luckynasan I enabled the troubleshooting mode with only the Web Stories plugin enabled and I still get the same result.

1. Could you open your browser developer tools and check for any browser console errors where you see this message? Please take a screenshot and share it with us. You can use services like Jumpshare or Imgur to capture this.

There are no console errors. The screenshot can be found here: https://imgur.com/a/wnVoaIR

– Does this issue occur with all other plugins disabled and using a default theme?

Have not tested with all plugins disabled. Can’t do this as this is a live site.

3. Who is your hosting provider and do you have any server-side caching or security measures enabled? (You can submit this info through this form again if preferred.)

We use Linode. Server was built from scratch. There is no server-side caching or security rules in place. The site also uses Cloudflare as a CDN, but there are no firewall rules in place.

The details have been submitted in the form which can be found here: https://docs.google.com/forms/u/0/d/e/1FAIpQLSd-AeFLOIJd4NLYz7EDUa9vMfzZIoT5Bn1leV3dL2CM_B1C6Q/formResponse

Please le t me know if you need any more information.

• This reply was modified 4 years, 1 month ago by rosatamm.