romaindidelot

Well, we never know… For us, no response by email and the person I had on the chat told me to crash my site again to see what it looks like so… I don’t know what else to tell you.

Btw, to whom it may concern (@richardk23 ??) I’d be happy to change my review if I get actual help on this matter ??.

• This reply was modified 1 month, 3 weeks ago by romaindidelot.

If this can make you feel any better, they don’t provide help for paying customers either ??. Actually, we made a back up minutes before the update in case of a problem. So if you don’t have any back-up of the “old” version of your database, you can’t “reroll”. If you only have an issue with Elementor, maybe you can try to erase the publin, deactivate then delete, and re download it. It can work.

Same problem on our site. Even with the latest version of Elementor. The update to 3.24.3 version of Elementor Pro resulted in a Critical Error on the entire site. We try delete and reupload the puglin, same error, we had to dump an old version of the database to get back to normal. Are you a patch has been released ? Can another plugin (like Elementor Happy Addons) can play a part in the issue ?

• This reply was modified 1 month, 3 weeks ago by romaindidelot.