rokaklih

Hi @ryanhungate,

thanks for reply.

I’ve already had set up the WP CLI and been running the manual action scheduler for the last 5 hours. And the progression is faster than with the default action scheduler.

The second problem is that the actions from Mailchimp “re-sync” are prioritized, this means that Woocommecre Analytics, Woocommerce Webhook, publish_press future and many more actions doesn’t run. Only If i disable the Mailchimps “re-sync” it works.

I guess we will have to “risk” 2-3 days and run the WP CLI action scheduler.

Hello!

One more question, why do you think that it’s related to the theme?

Do you have any reasons, so I can send them to the support team.

Hi,

Thanks for your reply and I will get in contact with them.

Best regards,

Rok.

Hello,

we’re using Savoy theme (https://docs.nordicmade.com/savoy/).

Everything is up to date: WP, theme and plugins.

Best regards!

Rok!

Hi!

We have managed to solve this problem.

Best regards,

Rok.

Hello @carolm29.

Thanks for your reply, because after I’ve updated the WordPress, Woocommerce etc. it’s working as expected. With “Hold stock” enabled I cannot reproduce the negative stock with concurrent order submissions.

You can close this ticket now.

Thanks again for your time and help!

• This reply was modified 11 months, 2 weeks ago by rokaklih.

Hi @woo-hc.

Thanks for your reply.

I understand that cash on delivery orders should not change it’s status automatically, that’s why I’m so confused.

I’ve just placed a new test order and the same issue persists. Just to be clear I have not manually changed the status from cancelled to completed. I wouldn’t waste my and your time on purpose. Cash on Delivery order -> https://snipboard.io/5jLvyV.jpg

Woocommerce system report ->https://gist.github.com/Rok-fullstack/949c4e71d1314018a2fd4fa2833e87cc

Looking forward for your answer.

Hi @carolm29.

First of all thanks for your time and help!

Second of all I’ve tried the following steps:

1. Set “Hold stock” to 1 minute in WooCommerce settings.
2. Repeated the process to test for negative stock.
3. The outcome was that the order paid by credit card was successful, while the other order, set for cash on delivery, automatically changed status from ‘Cancelled’ to ‘Completed’.

I’m puzzled as to why the order with cash on delivery shifted from ‘Cancelled’ to ‘Completed’ status. My understanding is that this should only happen with credit card payments, as product stock for other payment methods should be reduced immediately.

Correct me If I’m wrong.

Best regards,

Rok.

Hello @carolm29!

Thanks for your response and your understanding is correct.

I’ve checked WooCommerce > Settings > Products > Inventory, and it was previously unset. Now, I’ve configured it to hold for 1 minute.

So, if I understand correctly, from now on, when a user submits an order with credit card payment, the stock will be reduced for at least 1 minute or until the payment is successful. If the payment isn’t successfully completed within 1 minute, the product stock will be restored, right?

Hi @shameemreza,

thanks for your help and support.

The solution was a bit weird but it works. I’ve added one empty field at the top and hide it.

After updating everything to the latest version, and disabling plugins/themes, it would still be a weird experience on Androids.

So for now it works fine!

Best regards!

Rok

• This reply was modified 1 year, 1 month ago by rokaklih.
• This reply was modified 1 year, 1 month ago by rokaklih.

UPDATE:

The problem occurs only if a customer uses autofill for credit card’s data, so when they click autofill credit card’s data (number, date, csv), the email input filed is set to empty.

Could your plugin still make this bug?

Hi was there any update?

Hi @babylon1999,

thanks a lot for your time and help, but unfortunately it doesn’t work the way I want to.

Thanks again, I will reach the author of the plugin.

Best regards!

Rok

Hello @ihereira, @babylon1999.

Do you have any suggestions left? Or can someone else help me with my problem?

Best regards!

Rok

Hi @ihereira.

WooCommerce → Settings → Tax > Tax options screen

WooCommerce → Settings → Tax > Standard tax screen

If you need anything else from me let me know please.

Best regards!