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Viewing 8 replies - 1 through 8 (of 8 total)
  • Thread Starter rohit999

    (@rohit999)

    Hello – Any update please?

    Hello,

    I’m facing the similar issue with my profile photos on the members directory after the recent update of Ultimate Member plugin (version 2.1.4). The page in question is https://atlantic-society.com/member-directory/
    Please look into this at the earliest. Thanks in advance.

    Thread Starter rohit999

    (@rohit999)

    Hello Amit,

    Thank you for your revert. I was trying to get in touch with the person who added the customized code to the header file of the site, however he is on vacation and out of coverage area. Hence, I would require your quick help in resolving this, if possible. Please find the required details below:

    Below is the Error displayed (after changing DEBUG mode to ‘true’ in wp.config file – I have changed it back to ‘false’:

    Notice: Undefined index: premium-templates in /home/sindhudarshan/public_html/wp-content/plugins/premium-addons-for-elementor/admin/settings/modules-setting.php on line 714

    Fatal error: Uncaught Google_Auth_Exception: Error refreshing the OAuth2 token, message: ‘{ “error”: “invalid_grant”, “error_description”: “Invalid JWT: Token must be a short-lived token (60 minutes) and in a reasonable timeframe. Check your iat and exp values and use a clock with skew to account for clock differences between systems.” }’ in /home/sindhudarshan/public_html/src/Google/Auth/OAuth2.php:363 Stack trace: #0 /home/sindhudarshan/public_html/src/Google/Auth/OAuth2.php(312): Google_Auth_OAuth2->refreshTokenRequest(Array) #1 /home/sindhudarshan/public_html/galib.php(941): Google_Auth_OAuth2->refreshTokenWithAssertion(Object(Google_Auth_AssertionCredentials)) #2 /home/sindhudarshan/public_html/wp-content/themes/oceanwp-child/header.php(91): getService() #3 /home/sindhudarshan/public_html/wp-includes/template.php(722): require_once(‘/home/sindhudar…’) #4 /home/sindhudarshan/public_html/wp-includes/template.php(671): load_template(‘/home/sindhudar…’, true) #5 /home/sindhudarshan/public_html/wp-includes/general in /home/sindhudarshan/public_html/src/Google/Auth/OAuth2.php on line 363

    Below is the code that’s been added to the header (as far as I’m aware, this is the full code since I’m unable to get in touch with the person who added the code):

    <div style=”animation-duration:4s;” class=”elementor-element elementor-element-fc12fb5 elementor-widget elementor-widget-text-editor infinite animated zoomIn” data-id=”fc12fb5″ data-element_type=”widget” data-settings=”{"_animation":"zoomIn"}” data-widget_type=”text-editor.default”>
    <div class=”elementor-widget-container”>
    <div class=”elementor-text-editor elementor-clearfix” >
    <center style=”color: white; font-size: 13.1px;” line-height: 90%;>
    <b style= “border-style: dotted; border-color: yellow; border-width: 3px; padding-left: 3px; margin: 3px;”> Viewers
    <!– Fetching Analytics from 2015-05-22 to 2020-05-22 !–>
    <?php
    for ($i = 0; $i <= count($arr1) – 1; $i++) {
    echo $arr1[$i];
    }
    ?>
    </b>
    <b style= “border-style: dotted; border-color: yellow; margin-left: 3px; border-width: 3px; padding-left: 3px; margin: 3px;”> Cities

    <?php
    for ($i = 0; $i <= count($arr3) – 1; $i++) {
    echo $arr3[$i];
    }
    ?>
    </b>
    <b style= “border-style: dotted; border-color: yellow; margin-left: 3px; border-width: 3px; padding-left: 3px “> Countries

    <?php
    for ($i = 0; $i <= count($arr2) – 1; $i++) {
    echo $arr2[$i];
    }
    ?>
    </b>
    <br>
    Live by Google – Data based on Total Page Visits
    </center>
    </div>
    </div>
    </div>

    Please look into this and suggest accordingly, as the client is awaiting the resolution. Thanks in advance.

    rohit999

    (@rohit999)

    Hello @ultimatemembersupport,

    Can you please explain the process for doing so? I would like my users to be able to upload .doc, .xls and .pdf files on their user profile. Please help. Thanks in advance.

    Regards,
    Rohit.

    Hello,

    I’m experiencing the same issue. The site shows that it’s experiencing technical difficulties. The URL that I need help with is https://www.sindhudarshan.com/

    The issue is with oceanwp child theme. When I switch to the parent theme, the site works but all the customizations disappear that I made on the site when the child theme was activated. Can anyone please help with this issue as it is a client site and has many daily visitors.

    Thanks,
    Rohit.

    Thread Starter rohit999

    (@rohit999)

    Hello,

    Just to be more precise, my site stopped working after it gave me a message “One or more of your Ultimate Member pages are not correctly setup. Please visit Ultimate Member > Settings to re-assign your missing pages”. I saw the settings tab and found no such missing page. All I had to do was to click on ‘Save changes’ (without changing anything though), and the above message disappeared. After that, the site didn’t work. I deactivated the plugin and then the site was back to normal, of course without the login or register options.

    Pls help as this is a client site. Thank you in advance.

    Thread Starter rohit999

    (@rohit999)

    @sterndata this was partially valid complaint as the mail regarding the customer service representative who insulted me was already sent and viewed as a snapshot, that got redacted later due to the policies. Hence, my review and comment against the customer service experience received stands totally valid. Hence, request you to pls think on these lines as well, thanks.

    Moreover, companies like mine are here to do serious business and not to get conned by such plugin authors.

    Thread Starter rohit999

    (@rohit999)

    Hi,

    Please find the link below.

    Sorry there was a typo… resent below:
    [redacted]

    I’m anyway not looking at complaining any further, I would just like a solution to my issue, if possible. Thanks.

    • This reply was modified 6 years, 8 months ago by rohit999.
    • This reply was modified 6 years, 8 months ago by Andrew Nevins.
Viewing 8 replies - 1 through 8 (of 8 total)