rogerbaker

Hi Serge,

Sure I will open a ticket there. Is there a reason why when I open the support tab on your website it takes me here to open the ticket initially? Can I not submit a ticket directly without contacting your team here first?

Hi Ashan,

Thanks for reply.

The current version of the plugin is 2.6.8. But looking at the change log, this is greatly outdated. My client no longer has a license and is using the Premium version of the plugin (EventON, not Lite). Because of this I don’t believe I can update the plugin.

I cloned the site to a staging domain, and attempted to swap out the Pro plugin for the Lite plugin, but I am still not having luck.

I did the following:

Deactivated Pro version
Installed and Activated Lite version

Is there documentation that you could provide so I can ensure I am moving from the Pro to the Lite version of the plugin correctly?

Thanks again for all your help. Take care.

Thanks. The account is not under my email address, it is under another person from my organization.

Is there a way I can share that info with you without posting it here?