Pengyi Wang

Hi @treibalen
It’s wc_square_credit_card_charge_captured, or it will try to void the payment, but it will return an error, something like ‘…can’t find trans_id in this location_id…’

// if captures are supported and the order has an authorized, but not captured charge, void it instead
		if ( $this->supports_voids() && ! $this->get_capture_handler()->is_order_captured( $order ) ) {
			return $this->process_void( $order );
		}

Pengyi

Hi @treibalen ,

Finally I figured it out!
Our orders are placed through WooCommerce APIs, there are three values we need put in meta_data, so Woocommmerce square plugin can use it to refund.

But I believe for the code below:
https://pastebin.com/jc2j0Y2B
If it can return the real error reason(for example, no trans_id or can’t find transactions etc..), it will be very helpful to troubleshot the issue.

Regards,
Pengyi

Hi @treibalen,

Thank you for your help!
Re-connect Square doesn’t work, I’ve done that before.
I disabled all other plugins on our staging site, it’s still the same issue. We don’t have issues to process the payment, just refund.

Do you mean 500 Internal Server Error is from Square? Do you know if there is a way I can check on Square to see more details for this request, like logs, so we can know why it’s an error?

Pengyi

Hi Elvira,

When I enable log, it doesn’t show “Could not find original transaction tender. Please refund this transaction from your Square dashboard” message anymore, but keep show a spin icon.
The problem is when I go back to check the order, it show ‘Refunded’.
But actually it’s not when I check it on our square dashboard.

I hope it help to troubleshoot the issue.

Thanks,
Pengyi

Hi Elvira,
Thank you for your reply!
I followed your instructions, here is what I got:
https://pastebin.com/xj8SwyaC
It seems just a 500 error
Any advice?

Thank you very much!
Pengyi

Yes, It’s weird, I’ll check what the problem is.

I haven’t added the lightbox feature, maybe add it on the next release.

Hi,

I’ve released a new version to fix this, please update it.

Let me know if you still have problem.

rocwing

Hi,
sorry for late reply.

I　released a new version to fix the problem, please update it.

Let me know if you have problems.

rocwing

Did you add all your portfolio items to your portfolio category?

Columns display is dynamic, which depends on the width of your page,and you can change the thumbnail sizes to increase the number of columns.

Could you show me your website so I can check whether the number of columns can be changed to 4?

Hi,
It’s dynamic, which depends on the width of your page.

Could you show me your website so I can check whether the number of columns can be changed to 4?

Rocwing

I have checked it. The javascript and CSS can’t be delivered. It seems conflict with your theme.

Hi,

I can’t help you if I can’t check your link.

rocwing

Hi,

I have release a new version to fix your problem, please update.

Let me know if you still have problems.

rocwing

Hi, it seems the tags can’t be displayed properly, do you use other tag related plugin?
In this case I can’t fix it unless I can debug your website.

rocwing

Hi, I can’t get here, it display “Drastic Design is undergoing extensive development”

rocwing