rochellemariah

Hi there, thanks for the follow up. We have re-deleted and re-installed the jetpack plugin. We have a sceduled post set to post to FB in the morning, and can update you then to see if anything has changed. We have already done the plugin test through the Health and Troubleshooting recommendation earlier in the conversation. With all plugins off, except Jetpack, and a scheduled post going to FB, it still failed to send the scheduled post. This issue is recent as of January, with no other changes on the site. I did notice in the reinstall that i did have to reconnect not only the main jetpack plugin, but also jetpack social ( which was previously built in to the main plugin). It also seemed to start around the time that jetpack introduced the paid tier system, so not sure if that has anything to do with it. As noted earlier, we only post 8-10 posts a month, so the jetpack shares limit is fine for us. That said, even when the post doesn’t send to FB, jetpack is still using a “share credit” to not share it.

Hi there, thanks for this follow up, again. We create from scratch and schedule new posts all the time, in addition to the drafts already in the queue on our site. No post, that is scheduled, with the FB box checked on Jetpack, is sending to the FB page. We’ve only had success with publishing it in the moment for the FB connection to work. The sharing to FB of scheduled posts we’re still just doing manually.

Hi there- no luck on any scheduled posts ( with connection and fb box checked) going to FB automatically. At this point, I’m just doing it all manually. Only posts that are actually auto posting are the ones that where I click publish in the moment. None of the posts I’ve copied/pasted into new drafts- and rescheduled -have worked. Not sure that helps with anything. Thanks for the check-in.

Hello again. Ok, so this is what we did. On the post that was scheduled to go live this morning, we pulled it back to draft, toggled on and off the facebook button ( within the post, not the whole blog), and then clicked publish ( not scheduled). Published to Blog, and generated a message “your post has been shared to FB).. it did not post to FB.

Then to test, we copy and pasted the entire post into a blank draft, didn’t schedule, made sure the FB box was checked, and clicked publish. It posted to FB just fine.

We currently have about 18 posts scheduled. Since toggling the Jetpack FB box on and off didn’t seem to work on the test, would you recommend just copying/ pasting all those posts into new fresh posts and rescheduling? ( I haven’t had a successful test with a scheduled post yet, so don’t want to tackle that work, if it won’t help) Thoughts?

Thank you for your continued help.

Thank you for sharing this troubleshooting option. I tested it this morning, with only Jetpack enabled. Tried to publish a post ( scheduled) to the connected Facebook page, in the block editor, with jetpack sharing toggle button turned ON, to share to FB connection. Did not post to FB. And when I went back to the post the toggle button was off again. ( Originally I thought it may be the classic editor plugin… but as Jetpack was the only plugin enabled in the troubleshooting test that can’t be it.) Any other thoughts? This is a new problem, as of mid-January…

Hi there, just an update. After deleting, reinstalling and reconnecting, the share to FB still did not work. On another thread we had an issue with a plugin conflicting with the latest jetpack + classic editor+ wordpress versions. Not sure if this is the issue.

Okay we’ve deleted and reinstalled and reconnected. We have a post autoposting to FB tomorrow, and will let you know if it works. Thanks.

Thank you for the help and the update!

Same problem. Classic Editor + Yoast SEO + Jetpack no slug generated on wordpress blog posts.

Hello there, included on the pdf are a few screenshots. A post in draft, where the jetpack FB connection is happily marked. A post now published ( previously with the FB checked) now grayed out, never shared.

And our connections active on Jetpack and connected to FB.

Thanks in advance for the help.

https://www.polkadotsandpixiedust.com/wp-content/uploads/2023/02/Jetpack-Social-Errors.pdf

Hello, just wanted to share another post today, didn’t automatically post to FB, and we manually went into the WordPress side to share it with jetpack social. Same behavior as before. Draft scheduled post has block clicked and connected to FB. Once published, the box is grayed out, the post was never shared and unable to be shared through WP admin. Happy to send screenshots, if I am able to upload them. Thanks.

Hi there, it’s been all our recent posts. Not sure why it’s returning that the facebook connection has been skipped error. All posts remain checked in draft/ and schedule status until it posts, at which point it doesn’t send to FB and the box looks grayed out, unchecked. But there aren’t any posts we want “skipped”. Here are the last few. It’s been happening for a while now.

https://www.polkadotsandpixiedust.com/best-quick-service-epcot/

https://www.polkadotsandpixiedust.com/best-quick-service-at-disney-resorts/

https://www.polkadotsandpixiedust.com/three-bridges-bar-and-grill-review/

Is there something else that would cause them to be skipped? ( the non-posting does take away credits from our jetpack posting bank, so it must not really be skipping anything?)

Hi there, Yes, the development version worked for us as well. Thank you.

Hello again. Any update on this issue? We have upcoming deadlines for content submissions with Web Stories, and were just wondering if the Poster image issue has an eta to be fixed. Thanks in advance for the help.

We are having the same issue, inability to save the poster image, pre and post the latest web stories update. Thanks in advance for the continued investigation of this issue.