robosoft

Thank you for your interest in using Robo Gallery for your portfolio!

Currently, we don’t have a built-in watermark feature in the existing version of the plugin. However, we’re excited to share that we’re actively working on a new version of Robo Gallery, which will include a watermarking feature to help protect your images. Along with this, the upcoming version will introduce several exciting updates, including:

A redesigned gallery grid for improved layouts, an updated lightbox with enhanced functionality, new album options for better organization, additional navigation styles and hover effects, a video gallery mode supporting 14 new video sources.

We’re committed to providing tools that make your galleries both visually stunning and functional. If you’d like to stay updated on the release or need recommendations for interim solutions for watermarking, feel free to reach out—we’re here to help!

Thank you for bringing this to our attention! While we’ve tested the plugin extensively on multisite networks and haven’t encountered such issues before, it’s possible that a specific configuration or setup is causing these problems on your subsites.

To help us investigate this further, could you please provide more details about your setup, such as:

 – The WordPress version and server environment you’re using.

 – Any specific error messages or behaviors you’ve noticed.

 – Steps you followed when creating and saving galleries on the subsites.

You can share these details with us through our local support section, and our team will take a closer look to identify and resolve the issue. We’re here to ensure Robo Gallery works seamlessly across your entire network!

The issue with large thumbnails overlapping your site content could be caused by a conflict with your theme’s CSS or another plugin. Here are a few steps you can take to resolve this:

– Temporarily switch to a default WordPress theme (such as Twenty Twenty-Three) to see if the issue persists. If switching themes resolves the problem, it’s likely a CSS conflict with your current theme.

– Robo Gallery includes compatibility settings designed to help address such conflicts. Navigate to the gallery settings and enable the Compatibility Mode options to see if they correct the thumbnail display.

If the problem continues or if you need guidance with any of these steps, feel free to reach out with more details about your theme and plugin setup. We’re here to help!

By default, Robo Gallery is designed to be fully responsive, but there are additional settings you can configure to ensure it adjusts perfectly for mobile devices.

In the General Settings section, you’ll find options to define different layouts for desktop and mobile versions of the gallery. This allows you to customize how your gallery appears on smaller screens, ensuring an optimal viewing experience.

You can also explore the Lightbox and Hover Settings sections, which include mobile-specific options to adjust the behavior and appearance of these features on mobile devices.

If you continue to encounter issues or need further assistance configuring the mobile settings, let us know. We’re here to help make your gallery look great on any device!

Thank you for your message, Alexander! That’s an excellent idea, and we appreciate your suggestion. Filtering a gallery via shortcode would indeed make managing content across multiple pages much more efficient.

We’re excited to share that a major update, version 4.0, is coming next week. This update will introduce a wide range of new features, including:

 – A revamped gallery grid with improved layouts.

 – An updated lightbox with enhanced functionality.

 – New hover effects and advanced mobility options.

 – Expanded gallery albums and navigation tools.

 – Improved pagination and much more.

While this release won’t include the filter option you mentioned, we’ll be adding it to our development roadmap as a priority for future updates. We understand how valuable this feature could be for users like yourself, and we’ll work to implement it as soon as possible.

If you have any additional ideas or features that would enhance your experience, please don’t hesitate to share them. We’re always here to listen and help improve the plugin for all our users. Thank you again for your input!

Thank you for reaching out! If the gallery loads but is slow to display, the most common reason is the size or number of images being used. Large image files can significantly impact loading times, even though the gallery itself is optimized for performance.

Optimize your images. Resize and compress the photos used in your gallery. Aim for web-friendly dimensions (e.g., 1200px on the longest side) and formats like JPEG or WebP with compression to reduce file size. Tools like TinyPNG or online image compressors can be very helpful.

Reduce the number of images. If your gallery contains a large number of photos, consider breaking it into smaller galleries or albums to improve performance.

Enable lazy loading. Check if your gallery plugin has a lazy-loading option. This ensures that only the visible images load initially, with others loading as users scroll.

Verify hosting performance. If your site is hosted on a shared server, high traffic or limited server resources can sometimes slow down loading. Upgrading to a faster hosting plan might help if this is a recurring issue.

If none of these steps resolve the issue, feel free to provide more details about your gallery settings and server environment, and we’ll assist you further!

Thank you for your question! Based on your description, the issue is likely related to file or folder permissions on the new server. This is a common problem after migrations and can prevent images from being displayed correctly in the gallery.

Here are some steps to help resolve the issue:

1. Check file and folder permissions. Ensure that the images and the folder where they’re stored have the correct permissions. Typically, folders should have permissions set to 755 and image files to 644. You can adjust these settings using your hosting control panel or an FTP client.

2. Verify file paths. During migration, sometimes file paths can change, causing broken links. Check that the paths to your gallery images are correctly pointing to their new location on the server.

3. Clear your website and browser cache. Cached data can sometimes prevent new file paths or changes from being recognized. Clear your cache and refresh the page to ensure you’re viewing the updated files.

4. Double-check image uploads. If permissions and paths look correct, ensure that all images were successfully transferred to the new server. Occasionally, some files may fail to transfer during migration.

If you’ve verified all of the above and the issue persists, please let us know, and provide additional details about your hosting environment (e.g., server type, PHP version). We’ll be happy to help troubleshoot further!

Thank you for reaching out! It sounds like there may be a CSS conflict between the gallery plugin and your current theme or possibly another plugin. These types of issues can sometimes affect the layout of the page, including the header and footer alignment.

Switch to a default theme (such as Twenty Twenty-Three) temporarily to confirm if the issue is specific to your current theme. If everything works fine with the default theme, this confirms a compatibility issue.

Enable the gallery compatibility options in the plugin settings. These options are designed to resolve common conflicts with themes or other plugins by adjusting how the gallery integrates with your site.

Inspect for conflicting CSS or scripts: If you’re comfortable with browser developer tools, check if the gallery’s CSS or JavaScript is overriding any critical styles or causing layout shifts.

Disable other plugins temporarily to rule out any conflicts. Reactivate them one by one to identify the source of the issue.

If you’re still experiencing problems, please provide more details about your theme and any error messages or visual glitches you’re noticing. This will help us pinpoint the cause and recommend a more specific solution. We’re here to assist you!

Thank you for reaching out! I’m sorry to hear that your gallery isn’t displaying after the recent update. This issue could potentially be caused by a conflict with another plugin, especially if you’ve recently added or updated optimization plugins.

Disable any optimization plugins temporarily to see if the gallery displays correctly. Optimization plugins can sometimes interfere with the way scripts and styles are loaded.

Check for recent updates to other plugins or your theme that might be causing conflicts. If you’ve made any updates, you can try temporarily deactivating those plugins or switching to a default theme to isolate the issue.

Enable compatibility options within the gallery settings. These options are designed to help avoid conflicts with other plugins or themes.

If none of these steps resolve the issue, please let us know, and we’ll be happy to assist further. Providing additional details, such as error messages or your site’s environment (WordPress version, PHP version, etc.), can help us diagnose the problem more quickly. We’re here to help!

Thank you for reaching out! The YouTube gallery should work as expected with the API key configured correctly. However, since you’re experiencing issues, there might be something specific in your setup that needs attention.

To help us investigate this further, please submit a detailed support request in the members’ area, including your API key configuration and any error messages you’re seeing. Our team will take a closer look at your case and assist you in resolving this as quickly as possible. Thank you for your patience, and we’re here to help!

Thank you for bringing this to our attention! We truly appreciate your feedback. We’re currently working on version 4 of the plugin, which will include many exciting new features such as a redesigned gallery grid, an updated lightbox, improved hover effects, enhanced album functionality, upgraded navigation options, and much more.

Additionally, we understand the importance of compatibility and accessibility. While the upcoming version will address many improvements, we also plan to incorporate relevant fixes into the current version to ensure a smoother experience for all users. Please don’t hesitate to share any further suggestions or concerns — your input helps us make the plugin better for everyone!

Thank you for reaching out! I understand that you’re experiencing issues with the masonry layout not resizing certain photos correctly, particularly with a mix of portrait and landscape images.

We’re excited to inform you that in just a few weeks, we will be releasing a significant update for the gallery plugin. This update will introduce a brand-new grid system, along with new layouts, albums, and many other functionalities. The enhanced grid will provide more flexibility in creating varied masonry layouts, which should help resolve the resizing issues you’re facing.

We appreciate your patience as we work on these improvements, and we’re confident that the upcoming version will enhance your gallery experience. If you have any further questions or need assistance in the meantime, please don’t hesitate to reach out!

Thank you for bringing this to our attention! It sounds frustrating to have the editor freeze when publishing a new gallery. Typically, our plugin should work smoothly, so this issue may be due to a conflict with other plugins or settings.

To help troubleshoot, I recommend temporarily disabling any optimization or security plugins you may have running. These plugins can sometimes interfere with gallery publishing. Additionally, if you’re using a non-default editor, try switching back to the core WordPress editor as a test.

Our plugin doesn’t generally experience this kind of issue on its own, so isolating a conflicting plugin or setting will help us identify the cause.

If the problem persists after testing, please let us know so we can assist you further!

Thank you for reaching out! If your gallery settings aren’t saving properly, there are a few things you can check to troubleshoot this issue.

First, certain admin or security plugins may restrict permissions, which can prevent changes from being saved. If you have any such plugins active, try temporarily disabling them to see if this resolves the issue.

Additionally, please check your browser’s console for any error messages that may appear when saving the settings. If you see any errors, switching the Gallery Compatibility settings to the “Alternative” option in the plugin may help.

If you continue to experience issues after these steps, feel free to let us know, we’re here to help!

Thanks for reaching out! We haven’t received any other reports of compatibility issues between the latest WooCommerce update and RoboGallery, so this may be an isolated case or due to a conflict with another plugin.

To help troubleshoot, I recommend first adjusting the Compatibility Settings in RoboGallery to see if this resolves the issue. If the galleries still aren’t displaying correctly, you could try rolling back the recent WooCommerce update temporarily. This can help confirm whether the issue is specifically with WooCommerce or possibly due to an interaction with another plugin.

If the problem persists or you need further assistance, please let us know, we’re here to help!