robosoft

Thank you for reaching out! Unfortunately, I’m unable to view the screenshots, as the link opens just external service. Could you please submit your request through our homepage support ticket system? That way, we can review your issue in more detail and provide the best possible assistance.

Regarding the update, we’re currently in the final stages of testing and making some last-minute fixes. The planned release date is March 1st, but if any unexpected issues arise, there might be a slight delay.

Let us know if you have any other questions.

It sounds like there may be a conflict between the gallery plugin and your new theme. To resolve this, I recommend checking the Gallery Compatibility options in the plugin settings these can help adjust the layout and prevent conflicts.

If the issue persists, please share a link to your gallery page so we can take a closer look and provide more specific guidance. We’ll do our best to help you get everything working smoothly!

Great question! In the General Gallery Settings, you’ll find options to manage the sorting method. You can choose random sorting or manually arrange images based on the order set in the Media Manager.

For large galleries, manually dragging and dropping can be a bit cumbersome. A more efficient way to organize them is to use the Media Manager’s ordering feature, where you can arrange images in the desired order and then apply that order in the gallery settings.

If you need more flexibility, let us know what specific sorting method you’re looking for, and we’d be happy to explore other solutions with you!

Great to hear that you’re customizing your gallery to match your site’s branding! You’ll find a variety of options in the Gallery Settings to adjust colors, styles, and layouts directly from the admin panel.

If you need more advanced customization, each gallery has dedicated fields where you can add custom CSS and JavaScript. This allows you to apply additional styling beyond what’s available in the settings.

If your custom CSS isn’t applying, it might be due to caching or specificity issues. Try adding !important to your CSS rules or checking if another theme or plugin is overriding your styles. Also, ensure that your custom styles are placed in the gallery’s Custom CSS field or added to your theme’s Additional CSS section in the WordPress Customizer.

You can adjust the spacing between thumbnails in the Gallery Settings, where you’ll find options to modify padding and margins within the gallery grid.

If you’re still seeing extra space around the gallery, it could be caused by margin settings in your WordPress theme. Sometimes, the container where the gallery is placed has default margins that add extra spacing.

If you’d like, feel free to share a link to your gallery page, and we’ll take a look at the page’s source code to pinpoint the issue and suggest the best solution!

Thanks for reaching out! If the “Create Gallery” button isn’t responding, the most likely cause is a conflict with another plugin, theme, or admin customization affecting the WordPress dashboard.

Our plugin is fully compatible with core WordPress functionality, but some third-party admin tools, custom themes, or security plugins may interfere with its operation. I’d recommend temporarily disabling any admin customizations or plugins that modify the WordPress dashboard to see if that resolves the issue.

If the problem persists, could you check for any JavaScript errors in the browser console (by pressing F12 > Console tab) and let us know if you see any warnings? Also, feel free to share any details about your WordPress setup, and we’d be happy to help troubleshoot further!

At the moment, our gallery plugin doesn’t have a built-in option for automatically adding watermarks to images. However, the good news is that we’re actively working on a new release, and watermarking will be included in the upcoming version!

The update is set to be released very soon, so stay tuned. In the meantime, if you need an immediate solution, you might consider using a WordPress watermarking plugin or an image editing tool to batch process your images before uploading them.

No worries at all, we’re happy to help!

Yes, you can use animated GIFs as gallery images, and they will display as animated thumbnails. However, please note that GIFs will loop continuously rather than playing only on hover.

If you’re looking for hover-specific animations, the Gallery Settings include an option to enable hover effects. When a user hovers over a thumbnail, an overlay can appear with details like the title, description, link, and zoom buttons. While this doesn’t animate the image itself, it does add an interactive effect.

For video-based animations, you might consider using the YouTube Gallery mode. When enabled, the gallery will pre-load video thumbnails that sometimes include a short preview animation, depending on YouTube’s available previews.

Let us know if you’d like help setting this up or if you’re looking for a different kind of effect!

Thanks for reaching out! We understand how important performance is, especially when it comes to SEO and user experience.

To improve your gallery’s loading speed, here are a few key optimizations you can try:

1. Enable Lazy Loading – This ensures that images are only loaded when they come into view, reducing initial page load time. You can find this option in the Gallery Settings.

2. Use Gallery Caching – Our plugin includes a built-in caching option that helps speed up loading by storing pre-rendered gallery data. Try enabling this feature for better performance.

3. Optimize Image Sizes – While you’ve already reduced file sizes, ensure images are properly compressed and resized before uploading. Tools like TinyPNG or ShortPixel can help with further optimization.

4. Check for Plugin Conflicts – Sometimes, other plugins (especially those related to performance, caching, or scripts) can affect page load times. Try temporarily disabling other plugins to see if there’s any impact.

5. Compare Load Times – To pinpoint the issue, compare the load time of a page with a gallery and a similar page without one. This will help determine if the slowdown is gallery-related or site-wide.

If you’ve tried these steps and still experience slow loading times, let us know, and we’ll be happy to take a closer look! Feel free to share a link to your gallery page so we can analyze it further.

Thanks for reaching out! Captions should definitely appear in the lightbox view, but there are a few settings to check to make sure they’re properly displayed.

1. Check the Caption Source – Each gallery image has fields for Title, Caption, and Description. In the Gallery Settings, under Lightbox Settings, you can choose which of these fields should be displayed in the lightbox. Make sure the correct field is selected.

2. Ensure Captions Are Filled In – Sometimes, images imported from the Media Library don’t have captions or descriptions assigned by default. If the selected field is empty, no text will appear in the lightbox. Try manually adding captions to your images via the Gallery Editor.

3. Confirm Lightbox Settings – Double-check that the lightbox caption option is enabled in the plugin settings. If it’s turned off, captions won’t be visible.

If you’ve checked these settings and captions still aren’t showing, let us know! Feel free to share a link to your gallery, and we’ll be happy to take a closer look.

Thanks for trying out our plugin! I’d be happy to help with your questions:

1. You can disable the download button by going to Gallery Settings > Lightbox Options and navigating to the Control Buttons section. Simply disable the Source Button, and the download button will no longer be visible.

2. We’re currently working on a major update for the gallery that will introduce a new grid layout with additional customization options, including buttons, content panels alongside thumbnails, and an enhanced lightbox. This update will also bring advanced features like slideshow mode, download and share options, and integration with multiple social media platforms such as Twitter, Reddit, Pinterest, LinkedIn, and more. We’re aiming to make the gallery more flexible and feature-rich, so stay tuned!

3. Could you please share a direct link to the specific gallery where you’re experiencing the small thumbnail issue? There could be a few different reasons for this, such as the size of the container where the gallery is embedded, the number of columns in your layout, or a possible conflict with another plugin or theme. You might also try adjusting the compatibility settings in the General Gallery Settings by switching to an alternative version to see if that helps.

Let us know how it goes, and feel free to reach out if you need further assistance!

Thanks for reaching out! Based on your description, it sounds like there might be a conflict with another lightbox plugin or possibly an issue related to your WordPress theme. This could explain why the problem only occurs for logged-out users.

I’d recommend trying the following steps:

1. Go to the Gallery Settings > Compatibility Settings and switch to the alternative lightbox library to see if that resolves the issue.

2. Clear your website and browser cache, then check the gallery again.

3. If the issue persists, it would be helpful to know which theme and plugins you’re using, as they could be affecting the lightbox behavior.

If none of these steps help, please feel free to submit a support ticket in our local support section, and we’ll take a closer look at what’s happening.

Let us know how it goes!

Thanks for reaching out! If your gallery is displaying correctly on desktop but not on mobile, the issue may be related to the gallery layout settings or a conflict with your theme’s mobile responsiveness.

Here are a few things you can check:

1. Column Settings. If your desktop layout is set to six columns (for example), but the mobile version is configured for just one column, and your theme has issues handling responsive layouts, this could cause the gallery to appear incorrectly or not display at all. Try adjusting the mobile column settings in the gallery options.

2. Theme Compatibility. Some themes may not handle gallery responsiveness properly. To test this, temporarily switch to a default WordPress theme (like Twenty Twenty-Four) and check if the gallery displays correctly on mobile.

3. Cache & Plugins. If you’re using any caching or optimization plugins, try clearing the cache and disabling any lazy loading features for images to see if that resolves the issue.

If none of these steps help, let us know, and we’ll be happy to take a closer look!

Thanks for reaching out! If the lightbox isn’t opening when clicking on an image, there could be a few possible reasons for this:

1. Theme or Plugin Conflict. Since you’ve already tried disabling other plugins, the issue might be related to your theme. Try switching to a default WordPress theme (like Twenty Twenty-Four) to see if the lightbox starts working.

2. Gallery Compatibility Settings. Go to Gallery Settings > Compatibility Settings and switch to an alternative lightbox library. Some themes or plugins may interfere with the default lightbox script.

3. Image Link Settings. Double-check your gallery settings to ensure that images are set to open in the lightbox. If image links are enabled instead, clicking a thumbnail may direct users to another page instead of triggering the lightbox.

4. Cache & JavaScript Issues. If you’re using a caching plugin or a performance optimization tool, try clearing your cache and disabling any JavaScript optimization settings to see if that makes a difference.

If the issue persists after these checks, feel free to share a link to your gallery, and we’ll be happy to take a closer look!

Thanks for reaching out! I’d be happy to help troubleshoot these issues. Based on your description, here are a few things to check:

1. Grid Layout Misalignment & Overlapping Images. This issue could be caused by a conflict with your theme or another plugin. Try switching to a default WordPress theme (like Twenty Twenty-Four) to see if the grid aligns properly. Go to Gallery Settings > Compatibility Settings and try switching to an alternative rendering mode. If you’ve applied custom CSS, temporarily remove it to check if it’s affecting the layout.

2. Captions Not Displaying. Double-check your gallery settings to ensure captions are enabled and defined.

3. Slow Loading Gallery. Large image sizes can impact performance. Try optimizing images before uploading using tools like TinyPNG or Smush. In Gallery Settings, enable caching and image lazy loading to speed up load times.

If your gallery contains a large number of images, consider using pagination or organizing them into categories to improve performance.

If the issue persists, please share a link to your gallery, and we’ll be happy to take a closer look!