Robin Labadie

Hello and thank you @jegstudio !

Glad that you’ve successfully been alerted, able to reproduce the issue, and are working on this.

All the best!

Nope, unfortunately, my issue isn’t fixed. Custom 404 page isn’t displayed. I have disabled the extension for now, cannot find one that works, so maybe there is something they all use that is not compatible with my configuration, somehow. No clue.

Note: Might be due to the custom width set with custom CSS.

Dev insight would be useful.

Hi,

Same here, I think. Selected page doesn’t show as 404, still default 404 page.
Website I’m working on: https://terageek.org/
No error in server logs except for a 404…

Tried disabling all plugins, no success.

Maybe related to some other configuration. My guesses are:
– wp-cron.php disabled in settings (enabled by an actual cron)
– Plesk security enhancements for WordPress within its WordPress Toolkit that might block something
– Custom URLs in WordPress settings (mine is “/%category%/%postname%/”)

I’m not sure if that comes from the plugin or my config, though I don’t see myself changin any of the quoted guesses that might cause an incompatibility.

Any help appreciated.

Thanks

There is actually a CloudFlare plugin for WordPress ??

Never experienced this, nor with CloudFlare or Hueman or Customizr.
What happens when you try answering a comment? Maybe the issue is a PHP error that you could check in your server logs (hopefully your host provide logs… otherwise change host). Or might be related to your “Discussion” settings, which set rules for being able to comment on posts. Also check that comments are open on this specific post in your post settings.

Best regards

• This reply was modified 4 years, 4 months ago by Robin Labadie.

Hello,

There must be a way to adjust spacing, but I didn’t figure out at first glance.

For the date location though, you probably need to alter the theme via child theme in order to do it.

May the code be with you! ^^

Hi,

I assume creating a child theme involves having loads of time and knowledge, and not having much support. Good luck mate ??

Hello,

Sorry for the delay, I can confirm this is fixed!

Thanks a lot!

Hi,

I don’t know about these specific ones, but usually, the method is the following:
– Inspect the element with your browser
– Find the CSS you want and try to edit it the way you like
– Once you have it, copy it into custom CSS section in theme settings

Voilà!

Best of luck. ^^

Hi,

“WPmemory limit” > I don’t know what the hell this is, but that’s not a native PHP variable for sure.

512MB memory limit is way enough, but if there’s a 40M hard limit on the mysterious WPmemory limit, then that might be the issue. 40M is very little, we recommend 128 to 256M which is plenty enough, and going over such a limit would only come from a real optimization/functional issue on the website which would make it awfully slow in any case.
FYI, PHP memory_limit is the max RAM a script is allowed to use before PHP stops the process with an error 500. Don’t misunderstand me, I’m not saying only that causes error 500, but that’s the most common cause.

I’m unsure if they allow to check server logs, the only way is to ask them if you cannot find it. Hopefully they do. I’ve never be willing to try their shared hosting, they’re not good performers IMO. By the way, from your Plesk control panel at HaiSoft – every hosting have one – you can check server logs and filter them by IP or whatever you like.

The other points you’re talking about are specific to OVH, I really cannot help about that because I don’t use/want/like their shared hosting services, you need to reach their support, if you’re able to get them (some new customers of ours come because they couldn’t find any actual support at OVH so… I don’t know if that’s global or isolated cases, you tell me how it goes for you!).

Best of luck

Hi,

I would advise against using Elementor because it’s as huge as a gas factory.
Customizr comes with Nimble Builder which is in my opinion of the lightest and least intrusive builder.

That said, best solution is not to use a builder when possible. That way you get a way more versatile and snappy website.

If you really want to use elementor, I would advise checking with them first.

Best regards

Hi,

Welcome to WordPress! For me that’s the best CMS and I hope you’ll enjoy it. Also Customizr is one of the best themes ever, I use it everywhere!

A blank page generally means an error 500, which means the PHP cannot execute the website code properly. To figure what the exact issue is, you have to check web server logs from your hosting provider, which will point you to error in scripts or in PHP itself.
The most common error happening is reaching the PHP memory_limit of your hosting provider, so you’d need to check that value with them, if that’s the actual error.

All your errors seems like a badly configured hosting to me.

As I can see you’re French, I can advise the hosting provider I do support at: https://www.haisoft.fr/
We have an advanced WordPress option in which we provide updates, diagnoses, security checks and improvements, and increased PHP limits. I’d be glad to help you enjoying your WordPress experience, so do not hesitate reaching us.

Best regards

Hello,

Do you only have this bug with Customizr theme? What about default WordPress themes for example?

Best regards

Hello,

I don’t see any reason why you couldn’t.

That said, with Customizr, that font is loaded from Google Fonts as far as I remember (even though it’s not located in the Google fonts section) , so I would advise using a universal font that doesn’t allow Google to track you and add a file with no expiry info to be downloaded for users.

Best regards

Well, then you can do what’s advised and applies basically to any hacked WordPress website, regardless of what caused it. That’s a good thing to have this knowledge in your bag. ??

Plugin devs won’t fix your website, they maybe will fix their plugin, but that’s it. Awaiting for that, you shall of course uninstall the plugin as it seems to have a known security issue.

Best regards