Robertmurdock

Hi Mikko,

Thank you for your response. We understand that intermittent issues can be difficult to troubleshoot without consistent reproduction. We will keep this issue under observation on our end and will reach out again with any additional details if we notice any patterns that might help with the investigation.

Thanks again for your support!

Thanks

Hi Mikko,

Any feedback for above?
Thanks

Hi Mikko,

We checked the stopwords list and did not find the word “Cheese” there.
Screenshot: https://capture.dropbox.com/ANoXRXOO4BJeeLrs

However, after reindexing again, the results seem to be working fine. That said, we’ve noticed that the issue appears randomly—sometimes it works, and other times it doesn’t.

Could you please advise on how we can resolve this if the issue arises again? Could you also check with the plugin developer to investigate this intermittent problem?

Let us know if you have any questions.

Hello Mikko,

We have debugged accordingly, but the second debugging option is not showing any information.

Screenshot: Debugging Issue

Additionally, we created the staging website from the live site and checked the issue there; however, the search is working as expected.

Screenshot: Staging Website Search

Let us know if you have any questions.

Hello Mikko,

Thanks for the quick response on this.

I followed the troubleshooting steps suggested by the support team. I performed searches for ‘Eazy Tzatziki’, ‘Pimento Cheese’, and ‘Creamed Spinach’ in the Relevanssi admin search (Dashboard > Admin search). The search displayed results for ‘Easy Tzatziki’ but did not show exact results for the other two. It displayed the result when searching only for ‘Pimento’.

https://capture.dropbox.com/gBE1RwOtpUrsG7hU

https://capture.dropbox.com/PEW4PEaEp7mGE9vL

https://capture.dropbox.com/JOkMj4MNlawf4JTD

https://capture.dropbox.com/WWY68rJvHisNVDRl

After performing these random recipe searches, I tried indexing unindexed posts on the settings page, and all 1204 recipes were now indexed. 

https://capture.dropbox.com/BTpNDLeLYdOsfqE0

When I tried searching for recipes on the front end, it showed unexpected results for other recipes except for ‘Eazy Tzatziki’. 

Based on this analysis, it seems we are still experiencing issues with exact-match recipe searches in the search results.

Here is the weight and operator configuration screenshot.

https://capture.dropbox.com/3oTeA3LyDXSuePXz

Please guide us on what we can do for next step resolve the issue.

Thanks

Hello Gerhard Potgieter,

Thanks for the quick reply.

We are using FacetWP with add-ons like Toolset Views, Toolset Forms, Toolset Layouts, and the WooCommerce Shipping plugin. However, when we activate these plugins, we encounter a conflict error, specifically:

Fatal error: Uncaught ReflectionException: Class "Toolset\DynamicSources\ToolsetSources\CustomFieldService" does not exist in /www/devcappanet_259/public/wp-content/plugins/cred-frontend-editor/vendor/toolset/toolset-common/lib/auryn/lib/StandardReflector.php

After activation, this error occurs, causing the Toolset custom field date picker to stop working and display a critical error.

Please refer to this video for more details: https://capture.dropbox.com/M3gcHBeoReaQGBM5

Please review this issue and let us know your thoughts.

Thanks

Hello Team,

Have you had a chance to review this data issue?

Thanks

Hello Team,

Thank you for the quick response to our issue.

We have applied the filter hook as suggested, and it is working as expected. We really appreciate your guidance and support.

Thanks again,

Hi @amitbarai013

Thank you for the update and follow-up!

I have tried the plugin you shared, and it’s working perfectly.

Amazing! Thank you for your help with this issue.

Thanks!

Hello @d0153

We are looking forward to hearing from you regarding the solution.

Best regards.

Sure @d0153

Thanks for understanding the issue and sharing feedback.
We are waiting for your reply.
Thanks

Thanks for connecting with us!!!
No need to check anything more. if will need, I will re-open this ticket.
Thanks

Thanks for the debugging and shared feedback to us!!!

Yes, we sent an email to our subscribers because they should be aware of this email attack.

We will let you know if we need more help from you!!

Thanks

Hello,

Thanks for the reply.

There are a few(two) specific orders that have this issue. https://nimb.ws/SyDUe4

I will inform the end customer of the same.

Thanks

Hello,

As per your suggestion, I have added the same ticker there but no one replied on that ticket.

Can you please guide me?

Thanks