rkread59

It’s fine, I can just add the code to the Purchase Note so the link is live. Not an issue.

Yes.

My most recent test purchase was listed in the log. It indicates that the email was sent to me (email and IP’s changed for privacy here). However, I have not received it, nor is it in my spam folder.

[08/30/2020 4:00 PM] – SUCCESS :Custom field value in the IPN: wp_cart_id=3763&ip=xxxx
[08/30/2020 4:00 PM] – SUCCESS :Payment Status: Completed
[08/30/2020 4:00 PM] – SUCCESS :Transaction Type: Shopping Cart
[08/30/2020 4:00 PM] – SUCCESS :Number of Cart Items: 1
[08/30/2020 4:00 PM] – SUCCESS :[[{“item_number”:””,”item_name”:”Triangulation, 7\/22\/2020″,”quantity”:”1″,”mc_gross”:”10″,”mc_currency”:”USD”}]]
[08/30/2020 4:00 PM] – SUCCESS :Item Number:
[08/30/2020 4:00 PM] – SUCCESS :Item Name: Triangulation, 7/22/2020
[08/30/2020 4:00 PM] – SUCCESS :Item Quantity: 1
[08/30/2020 4:00 PM] – SUCCESS :Item Total: 10
[08/30/2020 4:00 PM] – SUCCESS :Item Currency: USD
[08/30/2020 4:00 PM] – SUCCESS :Custom values
[08/30/2020 4:00 PM] – SUCCESS :
Array
(
[wp_cart_id] => 3763
[ip] => xxxxx
)
[08/30/2020 4:00 PM] – SUCCESS :Order post id: 3763
[08/30/2020 4:00 PM] – SUCCESS :Checking price. Original price: 10. Paid price: 10
[08/30/2020 4:00 PM] – SUCCESS :Applying filter – wspsc_buyer_notification_email_body
[08/30/2020 4:00 PM] – SUCCESS :Product Email successfully sent to [email protected]
[08/30/2020 4:00 PM] – SUCCESS :Applying filter – wspsc_seller_notification_email_body
[08/30/2020 4:00 PM] – SUCCESS :Notify Email successfully sent to xxxxx
[08/30/2020 4:00 PM] – SUCCESS :Updating Affiliate Database Table with Sales Data if Using the WP Affiliate Platform Plugin.
[08/30/2020 4:00 PM] – SUCCESS :Not Using the WP Affiliate Platform Plugin.

Spoke with my web host, they see no errors that indicate there is anything going on at their end on my server.

They did suggest trying a different email address, so I created a new email account and updated the cart settings. Just did a new test purchase, and unfortunately, still no automatic email with a video link.

I hesitate to use the plugin you suggested, as it seems that one must put in the login settings for the email account, which doesn’t seem secure. Also there are a significant number of reviews blaming site hacks on this plugin.

I’m about ready to give up. What else can I do to solve this issue?

Can you please be more specific about “related to my server”?
What steps can I take to troubleshoot that?

FYI, I did finally receive the automatic email with the link (from my test purchase) but it arrived 6 hours after the transaction was made. With a big warning across the top (gmail–“this appears not to actually come from this address” or something similar).

Hi, Yes, turning the cache off for the product page and the checkout page solved the cart clearing issue.

But unfortunately I am still having issues with some customers not getting the email from our site that contains the download link. I just did a test purchase myself and didn’t receive the email, though I did get the PayPal confirmation.

My test order doesn’t appear in the list of orders, nor is there an entry in error log.

thanks again for your help.

Do the possible issues caused by a cache plugin include the shopping cart automatically clearing when the user hits “Continue Shopping” or the “Back Button”?

Unfortunately this is happening in Safari Version 13.1 (15609.1.20.111.8) and in Chrome on iOS.

Please advise.

Thanks for your reply @mbrsolution

Yes I do have a cache plugin running. What is the issue?

And yes, I have set up PayPal IPN notification.

I also disabled a Firewall feature in a security plugin. After doing so I was able to receive the email after 30 minutes on one order when I tested it, but another test order took several hours to get the email.

Yes. They said it was a phishing email and I should scan for viruses.

Baden,
I am also using the roll-your-own method, and 1.5.7 wasn’t workign for me, so I am interested in your solution. However, I just got my wrist slapped by my webhost for things about my site that may be slowing its performance.

I’m not a back-end expert by any means, so Just want to know if these settings you recommend will increase page load time…?

thx

MechaWear, thanks for the link to the previous versions.

The plugin also stopped working for me after upgrade to 1.5.7. I reverted to 1.5.6 and it is now working fine.
https://sadhanayogahudson.com/test-schedule-page/

I would also like to know how to do this. Please advise…

thanks!

Hi Baden, Checking in…any suggestions or further thoughts you can share?

thanks again.

You are correct, that’s what the layout shows. I was considering having any of the words be clickable but if one word is a more feasible solution I can go with that. But I still have to have that content in a UL to display it that way (I think), which is where I get hung up.

I have gone through the documentation but couldn’t translate any examples into how I could make a target out of a word (or words) enclosed in a list. Coding is not my forte, so it takes me a long time to wrap my head around these things.

Hi Baden, thanks for responding. This link is to the layout only, as I have not been able to put it in code yet:
https://www.dropbox.com/s/0f5d7mr1zont7g2/class_schedule.jpg

Again, looking for the line that includes the class time and title to act as the trigger, which would drop down to show the class description area. I figured the line had to be coded as a horizontal UL, similar to a nav menu.

Your help is much appreciated!