Richard from Elementor

Hello @shane_o Thank you for reaching out and your feedback. I will be sure to bring this up with the team. Normally, it should not affect site speed.

Please open a support ticket by visiting https://my.elementor.com/support-center/ where our support team will be glad to assist.

Thank you, and have a great day!

Happy creating,
Richard

Hello!

Thank you for reaching out. I wanted to let you know that due to the regulations of the WordPress support forum, we can only offer support here for the Elementor Core (free) plugin and not for commercial licenses. This limits our support scope to comply with these guidelines.

Unfortunately, we aren’t able to provide support for third-party themes or plugins.

If you decide to upgrade to our Pro subscription, you’ll gain access to our dedicated support team who will be more than happy to assist you with any issues or questions you might have.

If there’s anything else I can help you with, please feel free to let me know!

Best regards,

Glad that you like it as we continue to improve our products! ??

Hello! This is correct. The header and footer in our theme builder are available in the Pro version.

Hello! Sorry to hear about this! There are no issues reported on your end, so it must be something that’s directly affecting your website. Can you please elaborate? Have you tried rolling back to a previous version, checked compatibility with other third-party plugins or the theme?

Happy to hear this!

I’m sorry to hear you had a bad experience with your renewal. If you feel your case wasn’t handled fairly, please write to us at [email protected], and we’ll take a second look.

Hello!

Thank you for reaching out. I’m sorry to hear you had a bad experience with our product. Please note that Elementor is periodically updated with new features and fixes, but is it not required to update as with any plugin in the repository.
Kind regards,
Richard

Thank you for the kind words @subrata-deb-nath !

Cheers,
Richard

Hello!
Thank you for reaching out.

This could be a false positive by the antivirus program.

To be on the safer side, you can re-install a fresh copy of the Elementor and Elementor Pro plugins, and create a complete backup of the website using this guide.

Also, please make sure your Antivirus is completely updated, as we do not have any breaches or malware with our recent versions.

My apologies for the inconvenience.

Hello,

Thank you for reaching out.

This could be a false positive by the antivirus program.

To be on the safer side, you can re-install a fresh copy of the Elementor and Elementor Pro plugins, and create a complete backup of the website using this guide.

Also, please make sure your Antivirus is completely updated, as we do not have any breaches or malware with our recent versions.

My apologies for the inconvenience.

• This reply was modified 8 months, 1 week ago by Richard from Elementor.

Hello,

Thank you for reaching out. This could be a false positive by the AVG antivirus program.

To be on the safer side, you can re-install a fresh copy of the Elementor and Elementor Pro plugins, and create a complete backup of the website using this guide.

Also, please make sure your Antivirus is completely updated, as we do not have any breaches or malware with our recent versions.

My apologies for the inconvenience.

• This reply was modified 8 months, 1 week ago by Richard from Elementor.

Thank you for the kind words! We’re glad you like it!

Cheers,
Richard

Hello,

I’m sorry to hear about the issues you’ve encountered. I understand how frustrating it can be to spend time troubleshooting and still face problems. The error you describe must be specific to your installation as there are no reported issues overall.

Have you checked here in the revisions: https://elementor.com/help/revision-history-undo-and-redo/. Alternatively, you can check the revisions in the backend in WordPress.

Kind regards,

Richard

Hello,

I’m sorry to hear you had a bad experience with our support. Please write us to [email protected] with the email associated with your account so I can take closer look into your case. Thank you!

Richard