Richard from Elementor

Hello @bartmissions
Thank you for your reply.

Does the error also occur with only Elementor active and the Hello parent theme active? Do you have any custom coding in the Hello child theme? Do you have any other active third-party Elementor plugins active?
Please also try deleting the plugin and reinstalling it and ensure there are traces of it in the database before the reinstallation.
Looking forward to your reply.

Kind regards,
Richard

Hello @okekrr

Thank you for your reply and the video. Have you tried changing the overflow settings to “hidden”? Another step would be to temporarily switch to our Hello theme and deactivate all plugins except Elementor. Ensure a backup is in place before taking these steps.

Ensure that the iPad is updated to the latest iPad OS version (18).

If you decide to upgrade to our Pro subscription, you’ll gain access to our dedicated support team who will be more than happy to assist you with any issues or questions.

Best regards,
Richard

Hello @bartmissions

Thank you for reaching out. I’m Richard from the Tier 2 Team, and I hope you are doing well.

I’m sorry to hear about the issues you’re experiencing. Please confirm if you have tried deactivating all plugins except Elementor and Elementor Pro (ensure you have a backup in place), and let us know which theme is active and the version of it.
Do the PHP error logs explicitly mention Elementor Pro in the first line (please do not share the logs here)?

I tried viewing the site, but unfortunately got this: https://prnt.sc/_g9COEdAhdhO.

Please note that if you have a Pro license, you can reach out to our support team directly at https://elementor.com/help/how-to-submit-a-support-ticket/. They can provide more detailed assistance.

Kind regards,
Richard

Hello @okekrr

Thank you for reaching out. I’m Richard from the Tier 2 Team, and I hope you are doing well.

I’m sorry to hear about the issues you’re experiencing.

Please refer to this short screen recording and let me know if you are still experiencing the same on an actual device: https://www.loom.com/share/e107ca9dc7944d28839ef23396510392?sid=25496695-cc22-48d2-b4c3-50de7eebefbd. Please let me know which device and OS you are experiencing this on, or if it is only when dragging the desktop browser to tablet landscape view size (which I also tried with no apparent issues).

Also, check your overflow hidden settings in your containers: https://prnt.sc/_rWNtx150v1i

Looking forward to your reply.

Kind regards,
Richard

Hello @duainem1

Thank you for reaching out. I’m Richard from the Tier 2 Team, and I hope you are doing well.

I am happy to hear the issue is fixed.

For any other Elementor-related questions, feel free to open a new thread—we’re here to help!

Have a wonderful day/evening, and happy creating!

Hello @ricklock !

Thank you for reaching out. I’m Richard from the Tier 2 Team, and I hope you are doing well. To preview content dynamically in any theme builder template, please go to the settings of that template, and choose what you would like to use while editing that template: https://prnt.sc/7atz8OARxm49

If I’ve misunderstood your request or if you need further assistance, please feel free to let me know.

If you have any further questions or concerns, please do not hesitate to contact us. We will be more than happy to help.

Have a nice and productive day!

Hello @bi1012037, Thank you for the update. I checked for any bug reports or cases related to this to no avail. I can also not replicate it on my test site. The issue appears to be more related to WooCommerce, as all the examples are from their classes.

I have created a test page here for you to check (two buttons, the checkout widget, and a form): https://fvwucgie.elementor.cloud/buttons/.

Kind regards,

Hello @rbngainju

Thank you for reaching out. I’m Richard from the Tier 2 Team, and I hope you are doing well.

I’m sorry to hear about the issues you’re experiencing. I appreciate your patience. Unfortunately, we are unable to log in to the page without credentials, and due to forum policies, credentials cannot be shared here.

Since you are a Pro user, please reach out to our support team directly at https://elementor.com/help/how-to-submit-a-support-ticket/. They can provide more detailed assistance and help you get your pages working correctly again.

Have a nice and productive day!

Kind regards,

Hello @eclipsedigital Thank you the update and I am glad to hear the issue is resolved. Yes, this was an optimization in 3.26.

If you have any further questions or concerns, please do not hesitate to contact us. We will be more than happy to help.

Have a nice and productive day!

Hi @lteachum Thank you for letting us know and I am glad the issue is resolved. To ensure compatibility, theme updates are often required.

If you have any further questions or concerns, please do not hesitate to contact us. We will be more than happy to help.

Have a nice and productive day!

Hello @simsim1986

Thank you for reaching out. I appreciate your patience in this matter. I’m sorry to hear about the issues you’re experiencing. Do you have a custom code on that particular page? Does the issue occur on all pages?

It might be a conflict with your theme or plugins. Please follow these steps and let me know if it solves the issue:

Deactivate all of your plugins except Elementor. If this solves the problem, gradually activate each plugin until you spot the problematic one.
You can temporarily switch your WordPress theme to Hello Elementor (or another default theme) and see if it solves your error.

(Please ensure you have a backup in place for all these steps.)

I hope this information helps you.

Kind regards

Hello @tononig

Thank you for reaching out. I appreciate your patience in this matter and apologize for any inconvenience caused. As of version 3.26, the “Upgrade Swiper Library” feature, introduced in 3.11, was also merged to Core. Elementor no longer loads the old Swiper 5 files, fully migrating Elementor widgets to Swiper 8. Please refer to this article: https://developers.elementor.com/elementor-3-26-developers-update/ (Section: Merged Features).

Let us know if we can further assist.

Kind regards,
Richard

Hi @pradeepphule

Thank you for confirming. Have you performed the troubleshooting steps that @miloss84 mentioned? Do you have any third-party Elementor plugins installed and active?

Please also send us a screenshot of your system info or send us the file: https://elementor.com/help/systems-info/

Looking forward to your reply.
Kind regards,

Hello,
Thank you for the video. I see and understand the issue, but I am not able to replicate the issue: https://www.loom.com/share/215a302a0036479e8d0fcfce0b67f12d?sid=538fae26-abd3-4c3d-860c-e43622661e9d.

The maps appear immediately on all 3 websites. Is it perhaps some connection issue to the Google API and the server?
Please also try embedding a Google map directly on a native WordPress post or page to check.

Kind regards,

Hi Thomas,

Thank you for your feedback. It appears there is a conflict between the the cookie plugin, the Google API, and Elementor (if it works for Vimeo, but not YouTube). Have you tried a different cookie plugin/banner to replicate or eliminate the issue?

Kind regards,