Hergé

Thanks @daigo75 it works like a charm!
Thanks again

Greetings,

Thanks for this great plugin I use for some years…

I encountered the same problem today with another Romania customer who has been registered for many years. Before his last order, it worked. Now it doesn’t work anymore.

It seems that the VAT number length check was added only a few months ago.

Not easy to manage orders from Romania, between ordinary consumers and companies.
I must, after customer request, switch the VAT to 0% during the order process then switch again to 20%.

Thanks, let me know if you think to resolve this issue.
Have a great day

Ok thanks for your answer, it needs some improvments, so, let me know when it will be ready.. (rates based on dimensions and weights, no “free UPS shipping” if no post code,…)

Thanks @daigo75 !
You are right, it is write everywhere (Wikipedia and others) than the VAT number for Romania = RO + 8 digits
Here, it’s 1 digit shorter, not 2.
Thanks

• This reply was modified 5 years, 1 month ago by Hergé.

Greetings @daigo75 and thanks a lot for your answer.
I’m always working on some strange issues…
Right now, the log indicate “The VAT number should contain a minimum of 8 digits, excluding the country prefix”
But if I check the VAT number (7 digits, see below) of this customer on the VAT VIES website, the VAT is valid.
Please, let me know
Thanks

[2020-02-03 09:55:40] wc-aelia-eu-vat-assistant.INFO: Setting customer VAT exemption. {“Country”:”RO”,”VAT Number”:””} {“process_id”:5479}
[2020-02-03 09:55:40] wc-aelia-eu-vat-assistant.DEBUG: VAT exemption check completed. {“Customer Exemption”:false,”Result”:0} {“process_id”:5479}
[2020-02-03 09:56:00] wc-aelia-eu-vat-assistant.INFO: An invalid VAT number was passed for validation. The VAT number should contain a minimum of 8 digits, excluding the country prefix. Received VAT number: “RO4017480”. [] {“process_id”:6018}
[2020-02-03 09:56:00] wc-aelia-eu-vat-assistant.INFO: Setting customer VAT exemption. {“Country”:”RO”,”VAT Number”:”RO4017480″} {“process_id”:6019}
[2020-02-03 09:56:00] wc-aelia-eu-vat-assistant.INFO: An invalid VAT number was passed for validation. The VAT number should contain a minimum of 8 digits, excluding the country prefix. Received VAT number: “RO4017480”. [] {“process_id”:6019}
[2020-02-03 09:56:00] wc-aelia-eu-vat-assistant.DEBUG: VAT exemption check completed. {“Customer Exemption”:false,”Result”:5001} {“process_id”:6019}

Greetings!

I’ve the same issue today… VIES Consultation Number Not returned

and somthing else..
I place an order for a customer, the VAT was at zero on the checkout pas, but after valid the order, the VAT appears on the invoice.
VAT number validated could-not-be-validated
VIES Consultation Number Not returned

I try again with another test account, with the same address and VAT number, that work! But I’ve
VAT number validated valid
VIES Consultation Number Not returned

Strange.
Rémi

Hi @wisam-mo
Thanks for your answer about this issue.
I tried but it doesn’t work.
Can you explain please about “then minify the file and replace with the file assets/js/countrySelect.min.js” ?
I don’t understand what that means. ??
Thanks
Rémi

Hi Clive,
You are so amazing! Too strong ?? That works! That seem so simple for you.
Some words can’t be translated on the main page but that doesn’t matter… and I think that can be solved with your translation settings page.
But unfortunately the search function doesn’t works for others language…
As example, with the French KB main page:
https://www.test.aceautomation.eu/fr_FR/
– if I enter ” configurer ” as searched word, no results. Despite than this word exist in the french artcicle.
– If I enter ” passwords “, this word exist in english and french, but the result on the french KB is the post english version.
But I know, it is a defect of the KB plugin ??
Does they are a way for translate the URL also (same as the post title) ?
Thanks
Let me know I would like to help you if need.
Rémi from France.

• This reply was modified 5 years, 5 months ago by Hergé.

Hi Clive. Thanks for your answer.
I setuped a website for test 3 plugins togheter.
Your plugin More-Lang
+ Knowledge Base for Documents and FAQs by Echo Plugins
+ DeepL for WordPress : translation plugin by Fluenx. This plugin just tranlsate automaticly the html page in the editor. It doesn’t affect the frontend.
The most important is your plugin and Knowledge Base plugin.
I think these 3 plugins togheter can mahe a great, light and userfriendly solution for setup a KB wordpress website.
I believe a lot to your plugin. And the DeepL plugin is great for translation.
About the issue between KB and you plugin:
First I can give you an access to the backend of my test website. Private message – how to ? https://www.test.aceautomation.eu/
The main KB page doesn’t switch in the correct language. Here, always in english.
But links are correct, when I select the post, I arrive to the correct language.
I think it’s not the fault of your plugin.
But if you can to do somthing, that would be great ! Let me know if you need something. We can help you and paticipate.
You can try to switch en/fr/de, the KB page doesn’t change, but if you click on the article, the correct page is open.
Thanks
Let me knwo for the login/password, how I can send it to you.
Again, thanks a lot for your great plugin. I love it because it light and UI friendly.
Rémi

Maybe because you are logged as admin ?
Logout and try the link.

Yes, adrianvikingrealestates say right..
The translation is not the same than the classic google translate page..
The translation is worse…
That’s a pity… I understand I must see with another plugin or pay for this one.
I rejoiced too quickly
Thanks

Thanks a lot to Ella !
She did the work !
She is incredible ??
Rémi

Ok, I understand.
That’s great, thank you David!

Great! Thanks! Usefull!

@jessepearson I didn’t resolved the problem and doesn’t sale products in Kosovo everyday… I sold just once. SO, I will come back here if I’ve once more this case ?? I’ve now a small idea about why it didn’t worked.. Thanks. Have a good day!