rgontech

Can you provide the steps on how to deactivate Stripe web hooks?

• This reply was modified 1 year, 6 months ago by rgontech.

Yes, I’m using Stripe. This is a major problem, as customers are getting double the tickets they paid for. Is there an update on this?

So after months of troubleshooting this, I finally solved the problem. My web hosting provider was running Spam Assassin on the host (as a daemon), which was blocking all “non-domain” outgoing php based emails. This error only occurs when PHP uses the native mail() command or SMTP as its method of sending. None of the error messages or plugin behavior were intuitive, so this took a lot of debugging and troubleshooting on the host/system, and network side of things.

Now I’m seeing this in the debug log:

[01-Aug-2023 06:06:18 UTC] tribe-canonical-line channel=default level=debug source=”Tribe\Tickets\Promoter\Triggers\Dispatcher::trigger” type=ticket_purchased error=”License Key must be present.”

That’s strange. There is no file called mail_test.php in /home/mm40rq8ybr0w/public_html/.

This is getting stranger by the minute. What is referencing that file?

It’s been 2 weeks and I haven’t heard back. I may have to find a different ticketing solution if I can’t get this resolved.

Error log output follows:

[20-Feb-2023 10:00:24 America/Phoenix] PHP Fatal error: Uncaught Error: Call to undefined function each() in /home/mm40rq8ybr0w/public_html/mail_test.php:2957
Stack trace:

0 /home/mm40rq8ybr0w/public_html/mail_test.php(768): SMTP->Data()

1 /home/mm40rq8ybr0w/public_html/mail_test.php(588): PHPMailer->SmtpSend()

2 /home/mm40rq8ybr0w/public_html/mail_test.php(3481): PHPMailer->Send()

3 {main}

thrown in /home/mm40rq8ybr0w/public_html/mail_test.php on line 2957
[20-Feb-2023 10:00:47 America/Phoenix] PHP Fatal error: Uncaught Error: Call to undefined function each() in /home/mm40rq8ybr0w/public_html/mail_test.php:2957
Stack trace:

0 /home/mm40rq8ybr0w/public_html/mail_test.php(768): SMTP->Data()

1 /home/mm40rq8ybr0w/public_html/mail_test.php(588): PHPMailer->SmtpSend()

2 /home/mm40rq8ybr0w/public_html/mail_test.php(3481): PHPMailer->Send()

3 {main}

thrown in /home/mm40rq8ybr0w/public_html/mail_test.php on line 2957
[20-Feb-2023 12:55:30 America/Phoenix] PHP Fatal error: Uncaught Error: Call to undefined function each() in /home/mm40rq8ybr0w/public_html/mail_test.php:2957
Stack trace:

0 /home/mm40rq8ybr0w/public_html/mail_test.php(768): SMTP->Data()

1 /home/mm40rq8ybr0w/public_html/mail_test.php(588): PHPMailer->SmtpSend()

2 /home/mm40rq8ybr0w/public_html/mail_test.php(3481): PHPMailer->Send()

3 {main}

thrown in /home/mm40rq8ybr0w/public_html/mail_test.php on line 2957
[20-Feb-2023 12:59:54 America/Phoenix] PHP Fatal error: Uncaught Error: Call to undefined function each() in /home/mm40rq8ybr0w/public_html/mail_test.php:2957
Stack trace:

0 /home/mm40rq8ybr0w/public_html/mail_test.php(768): SMTP->Data()

1 /home/mm40rq8ybr0w/public_html/mail_test.php(588): PHPMailer->SmtpSend()

2 /home/mm40rq8ybr0w/public_html/mail_test.php(3481): PHPMailer->Send()

3 {main}

thrown in /home/mm40rq8ybr0w/public_html/mail_test.php on line 2957

At this point, this situation has caused us to lose customers and damage our organization’s reputation. I really need this figured out!

Hi, @d0153 and @dd15061995,

I tried everything you asked and still get redirected to the same page. Below is a link to a screenshot of what I get after checking out. After spinning for about 20 seconds, this is the page I see: https://www.arizonafolklore.com/img/afp-error.jpg

Yes, that’s exactly how I have my Success Page configured.

Here is the link to my staging site:

https://www.arizonafolklore.com/reservations/events/

Let me add that the purchase actually goes through, and I get receipt and ticket emails. The only thing broken is the final page redirect. It goes to 404 instead of the success page.

Sorry for the delayed response. Ok, so I tried this on my staging instance as instructed, with only the Twenty Twenty-One theme activated, and no other plugins installed other than Event Calendar and Event Tickets. I also enabled debugging.

I created an event and test ticket (priced at $.50 for the test) and attempted to purchase it. I got the same error. Upon final checkout, it appears as the payment is processing, but after about 10 seconds, I get redirected to a 404 page. The resulting URL is: “https://arizonafolklore.com/reservations/undefined”. This is the exact same problem I’ve been getting all along, so going “bare bones” didn’t make a difference. Below is the output of the debug.log file:

[03-Jun-2023 18:36:18 UTC] tribe-canonical-line channel=default level=debug source=”Tribe\Tickets\Promoter\Triggers\Dispatcher::trigger” type=ticket_purchased error=”License Key must be present.”

I provided the information you requested 2 days ago. I’m still stuck here.

Thanks for the assistance. I ran the conflict test, but that didn’t resolve the issue. Below is my configuration:

• PHP (7.4)
• WordPress (6.0.4) but the error also occurs on 6.2.1
• The Events Calendar (6.0.13.1)
• Event Tickets (5.5.11.1)
• Theme (X Theme – v.10.2.4)

I enabled debugging, and found the following error:

[19-May-2023 05:42:56 UTC] tribe-canonical-line channel=default level=debug source=”Tribe\Tickets\Promoter\Triggers\Dispatcher::trigger” type=ticket_purchased error=”License Key must be present.”

• This reply was modified 1 year, 9 months ago by rgontech.