Reynier C. (woo-hc)

Hi @simonmassie ,

Thanks for your reply. I understand you’ve already updated permalinks and disabled all plugins with no luck. It could be an issue with the server configuration. Could you please reach out to your hosting provider, Hostinger, and verify if they have any rules blocking REST API requests?

Also, ask them to check if the mod_rewrite module is enabled on your server as this is essential for the REST API to function correctly. Note that only the host can confirm server-side configurations like mod_rewrite and potential security rules that might affect the API.

Please keep us posted on what they say.

Hi @harleec ,

Hey @beautyofcode, thanks for the response. I finally had a chance to look at the WordPress.com dashboard. While it does show the individual labels purchased, there’s no way to export the list so a total can be easily calculated. I’ll have to keep searching for an option.

Thanks for the update and for considering our previous suggestion. I understand the need to export data for totals is important.

If you’re looking for the consolidated shipping cost, you could check Analytics → Revenue. It provides the total shipping cost and the number of orders for each day based on your indicated date range. Plus, you can download this report as a CSV file by clicking on the ‘Download’ button at the top right of the report. This should give you the information you need to see your total shipping expenses over a specific period.

Here’s a guide on how to navigate WooCommerce Analytics: WooCommerce Analytics Documentation

Let us know if this helps.

Hi @mjreyes ,

Thanks for sending the URL, really helpful!

After checking the sample site, it shows that the button “Get Delivery Rates” calls an advanced iframe where you’ll be able to input the zip code to view the shipping rates. However, it doesn’t seem like it’s working at the moment on the specific page.

Here’s a video of my test: https://www.loom.com/share/e491240e455443f882d3f3d2fdfdd2bd?sid=72d7d7f1-2b38-467b-81d2-5bcf6ee18a2c

Digging into it fruther, they seem to have used the Advanced iframe plugin and involves some custom development. It also looks like they’re using elementor to manage frontend design.

We would suggest to check out the plugin and consulting with a developer to achieve this desired results. Also, since modifications will vary with the theme and other plugins you might have, it’s wise to proceed with caution. Keep in mind that any changes should be tested on a staging site first to ensure they work correctly with your theme and existing setup.

Please note that code customizations are ouside our support policy. Still, if you need customization, we do our best to offer advice and direct you to appropriate resources. Based on the feedback we get from our customers we highly recommend contacting one of the services on our Customization page.

Hi @mjreyes ,

It sounds like you’re looking to add a shipping calculator to your single product pages. This is a neat feature that can enhance your customers’ shopping experience by providing shipping costs upfront.

WooCommerce does include a shipping calculator, but it’s typically found within the cart page rather than on single product pages. If you’re looking to add this function directly on your product pages, that would be a customization beyond what the standard WooCommerce setup offers.

If you could share a URL that has this feature, we can take a look at it and provide more accurate insights.

Looking forward to your response.

Hi @alexli126 ,

I understand that you’re looking to create product-specific attributes and have found that the current system supports global attributes but not the product level ones. For custom attributes like ‘Color’ and ‘Gender’, by the looks of it, your approach with the code snippet should allow you to add these attributes. The only thing I see that needs to be changed is the use of straight quotes ' rather than curly quotes ‘

If you need further support, please note that we are unable to provide code customization as per our support policy. Still, if you need customization, we do our best to offer advice and direct you to appropriate resources. Based on the feedback we get from our customers we highly recommend contacting one of the services on our Customization page.

Hope this helps!

Hi @fixu1998 ,

Thanks for sharing the screenshot. It looks like the feature to hide prices for non-logged-in users is enabled. First, I suggest you check if the B2B for WooCommerce plugin settings might be affecting the product category display as well.

Sometimes these settings can hide products completely from view. If possible, please try temporarily disabling the option to hide prices and see if the product categories become visible again. This will help determine if the issue is with the B2B plugin’s configuration. If the categories do appear after disabling the setting, you might need to adjust the plugin settings or look into potential conflicts.

Also, after reviewing your system status report, a couple of things stand out. Your site is using an outdated version of the Woodmart theme and several outdated WooCommerce templates. These could potentially cause issues with product display. To ensure compatibility with the latest WooCommerce version, please update your theme and any outdated templates. This step could solve the category page issues you’re experiencing. Please remember to back up your site before making updates.

Let us know how it goes!

Hi @creaktor ,

Thanks for pointing this out! To include Cyprus in your Europe shipping zone, you can manually add it by going to WooCommerce → Settings → Shipping → Shipping Zones. Click on the zone you’ve created for Europe and select “Add region.” Type in ‘Cyprus’ and save your changes. This should solve the issue.

For reference here’s our support document for setting up shipping zones: https://woocommerce.com/document/setting-up-shipping-zones/

Hope this helps!

Hi @simonmassie ,

I see you’re having trouble with the WooCommerce REST API giving a “No Route Found” error for all requests. It sounds like the API endpoints might not be correctly registered or there could be a conflict with your WordPress permalinks settings.

To move forward, please go to your WordPress dashboard, navigate to Settings → Permalinks, and just save the changes again, even if you don’t make any changes. This can often refresh the permalinks structure and solve the issue.

If the problem persists, please check if you have any security plugins that might be blocking the REST API routes and temporarily deactivate them to see if that’s the cause.

Let us know how it goes.

Hi @jeffsbesthemp ,

I see you’re looking to find your best to least selling products. In the new Analytics section, you can sort your products by sales without the comparison.

Here’s what to do:

1. Go to Analytics > Products.
2. Click on the “Advanced filters” option.
3. Select “Show: All products” and below that, set your “Date range” according to your preference.
4. Now, look at the “Total sales” column on your screen, it’ll show your products sorted from high to low by default.

To get this data out of WooCommerce, at the top right, you’ll find the “Download” button. Hit that, and you’ll get a CSV file with your products and sales info.

Here’s a our documentation about WooCommerce Analytics for more info: https://woocommerce.com/document/woocommerce-analytics/

Hope this helps!

Hi @tiitinfinitee ,

I found solution for sites using WPML – delete the old longer string, re scan to find new one and add translation.

That’s great to hear you’ve found a solution for WPML sites!

Still not sure how to fix it on sites without translation plugins.
String is not editable under WooCommerce > Settings.

About this, are you looking to modify the default email content that gets sent to customers? If yes, you should be able to do so by navigating in your WordPress dashboard to WooCommerce → Settings → Emails. Once there, select “Manage” next to the specific email notification you wish to customize.

If this is not the case, and you need them to be translated as well, we would suggest using a translation plugin like WPML or Loco Translate.

hI @satindersingh ,

Thank you for providing detailed information about the issues you’ve encountered with Stripe payments.

From what you’ve provided, it looks like there’s a mismatch in how the payment method information is being passed to Stripe during the payment process. The error you’re encountering typically occurs when the payment method set during the creation of a PaymentIntent doesn’t match the method used for confirmation.

To address this, please ensure that the payment method details are consistent throughout the payment process. You might want to check your store’s Stripe settings within WooCommerce to confirm that they’re configured properly and that no additional parameters are being passed during the confirmation that could conflict with the initial payment method specified.

Since you’ve already set up a test environment, that’s a great starting point. Try running transactions there to see if you can replicate the issue. If the issue persists, please check the Stripe logs within the WooCommerce settings to provide more insight into what may be happening.

Hi @anilar ,

Thank you for sending over the screenshot and for the added details.

If I do redirect to file it opens it but I want files to be protected.

Considering that the files open with the redirect method but not with forced downloads, and you intend to keep the files protected, the issue likely lies with the server configuration or .htaccess rules. Here’s why:

1. Server Configuration: Since the server is handling the forced download method improperly but opens the file with a redirect, it might be an issue with how the server is configured to handle direct file requests. The server may not be executing the correct headers or content-disposition for forced file downloads.
2. .htaccess Rules: The .htaccess file could contain rules that are misconfigured for the forced download behavior, leading to access issues when the server attempts to serve the file directly.

It would be beneficial to check the .htaccess file for any unusual rules related to file downloads and to contact your hosting provider for assistance with the server configuration concerning how it handles direct file accesses, especially if they’ve recently updated their systems.

Aside from the above possibilities, I’m also wondering if you can confirm that customers who bought the digital product before and can still download it now?

Could you also check if you can find the file using the file URL from the screenshot you shared? If not, try selecting the file again, regenerate the download permissions, and then send the order details to the customer for the recent orders.

Let me know how it goes.

Hi @qtwrk ,

It’s good to hear the pages are opening correctly on the staging site. This suggests there might be a conflict or a setting on your live site that isn’t present on the staging site. Differences between the two could be from additional plugins, different configurations, server environment, or perhaps caching mechanisms in the live environment.

To narrow down the cause, could you verify if the server settings for both sites are identical and ensure that any caching on the live site is temporarily disabled? It’s also worth checking if any security plugins or settings that might block the analytics are present on the live site but not on the staging site.

How does the System Status Report from the staging site compare to the one from your live site? Spotting any disparities here could offer further clues.

Also, here are some things you can try:

1. Ensure that caching is turned off on your live site, as sometimes cached data can cause display issues.
2. Compare the active plugins between your live and staging sites. A plugin that’s active on your live site may be causing a conflict.
3. Check if there are any differences in the .htaccess file or server configuration between the two sites.
4. See if any additional security measures on the live site might be affecting the analytics display.

Lastly, if the staging site wasn’t recently created, please confirm if both the staging and live sites are running the same version of WooCommerce and PHP. Differences in versions could potentially lead to such issues.

Keep us posted on what you find, or if you need assistance comparing the System Status Reports, send both of them here using the “<code>” block.

Understanding System Status Report: https://woocommerce.com/document/understanding-the-woocommerce-system-status-report/

Hi @aleksandreeu ,

Thanks for your reply!

Please note that providing custom code falls outside the scope of support policy. However, we could suggest using an external cron service to trigger the geolocation database update function.

For instance, you can set up an external cron job to run the WP-CLI command: wp wc geoip-database update which should trigger the GeoIP database update.

For detailed documentation on WP-CLI commands for WooCommerce, you can check here: https://developer.woocommerce.com/docs/category/wc-cli/

Hi @renovomotors ,

will it work with elementor

Based on what I see on the web, the WooCommerce AJAX Cart Plugin is designed to work with most themes and builders, including Elementor. However, since plugins are updated regularly, it’s a good idea to check with the plugin developer to ensure full compatibility with the latest versions of Elementor.