Reynier C. (woo-hc)

Hi @sportlermin ,

Thank you for reaching out! It sounds like there’s some confusion with the shipping costs not updating correctly based on the region settings you’ve configured. It’s great that you’ve already taken steps by disabling plugins and updating your system.

To better assist you, could you please provide us with a screenshot or a video showing your shipping zone settings? This will allow us to see what might be causing the issue and guide you more effectively. For video, you may use https://loom.com or https://www.awesomescreenshot.com/. For screenshots, you can use snipboard.io?to take a screenshot. This will generate a link that can be pasted directly into your response here.

Also, please confirm if you’re using any kind of caching plugin on your site, as sometimes cached pages can show outdated information. Note that caching can sometimes cause the website to display older information instead of the most recent changes you’ve made. It’s a way for the website to load faster by temporarily storing copies of content. If your site uses caching, it could be showing the old shipping costs instead of the updated ones and clearing your site’s cache could be a possible solution.

If you’re unsure about the caching plugin, please share with us the System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support. Once you’ve done that, you can paste the text in here using the “<code>” block.

Looking forward to getting this sorted out.

Hi @pizzapie79 ,

Thanks for getting in touch! It looks like something might be preventing your settings from saving properly. To proceed with troubleshooting, first, try clearing your browser cache and saving again. If that doesn’t help, temporarily disabling other plugins could show if there’s a conflict. Give these steps a try and let me know how it goes. We’ll get this sorted!

If clearing the cache and checking for plugin conflicts doesn’t help, it could be useful to check your site’s error logs to see if there are any clues there, you can usually find them within your hosting account’s control panel. Also, ensure that your Stripe extension and WooCommerce are both updated to the latest versions.

If the issue still isn’t solved, kindly send us a video of what your experiencing? You may use https://loom.com or https://www.awesomescreenshot.com/. Please follow the instructions on that page and then paste the URL into this thread.

Looking forward to getting this sorted out.

Hi @pizzapie79 ,

I understand seeing that warning message after taking the right steps can be concerning. It seems like your site might be caching the old status. Could you try clearing your site’s cache?

If the message still appears, could you deactivate and reactivate the Stripe plugin? That oftentimes refreshes the system status.

Let me know if this helps.

Hi @isabella92 ,

Congratulations on launching your new site for resellers, that’s exciting!

Just to make sure I get this right, could you please confirm if you have the admin role for this site? Also, if you could send over a screenshot or a video of what you’re you’re experiencing during checkout, that’d be very helpful.

For video, you may use https://loom.com or https://www.awesomescreenshot.com/. You can use snipboard.io?to take a screenshot. This will generate a link that can be pasted directly into your response here.

Looking forward to your response.

Hi @allysa01 ,

Thanks for your reply! I’m happy to help clear things up based on your questions.

This tax nexus, is it only required to be calculated on the amount of the order on woocommerce?
Because I tried to use API or backend to create orders up to $100,000 sales, the place an order on website, and it still shows that there is no need to collect tax.
I’m not sure, is it because orders created in this way are not included in the statistics? Or is it because I have not completed the relevant tax registration on NV?

Yes, the tax nexus is based on real orders placed on WooCommerce. Orders created using the API or backend don’t count towards the $100,000 sales threshold. Those simulated orders aren’t included in the tax calculations. Also, even if you reach the threshold with real sales, you must register for tax in Nevada (as an example) to collect it. If you haven’t registered yet, that’s why tax isn’t being collected for Nevada orders on your site.

My business address is in California and I use woocommerce tax to automatically calculate taxes. If I place an order with a simulated NV address after reaching the $100,000 sales threshold, and I have not registered my NV tax ID, will the site calculate the tax automatically?

If your business is in California and you use WooCommerce Tax to automate tax calculations, the site will not automatically calculate the tax for Nevada unless two conditions are met: you’ve reached the sales threshold in Nevada with real customer orders and you’ve registered for a Nevada tax ID. If you don’t have a Nevada tax ID yet, the site won’t calculate Nevada tax, even if you’ve passed the sales threshold.

More information related to what you’re experiencing specifically can be found here: https://woocommerce.com/document/woocommerce-shipping-and-tax/woocommerce-tax/#automated-taxes-do-not-appear-to-be-calculating

I hope this helps!

Hi @nonni2019 ,

Appreciate the update! If the conflict test doesn’t give you results, please send over the system status report. We’ll take a look and try to figure out what’s happening based on your setup.

Hi @skontorparn ,

Thanks for your reply! To check file permissions, you can use an FTP client or the file manager provided by your hosting service. Once you’re in the “wp-content/uploads/woocommerce_uploads” directory, look at the permissions for each file. They should be set to 644, which allows WooCommerce to read and serve the files to your customers. If the permissions are different, you can right-click on the file or folder and select ‘Permissions’ or ‘Properties’ to change them.

If you’re not confident doing this, your hosting support team should be able to help you out. Hope this helps!

Hi @padylee ,

Thanks for the response and for the question! To answer, WooCommerce aims to be as adaptable as possible globally, which is why it’s in English out of the box. Settings for specific languages or regions, like German for users in Germany, often require a bit of extra setup such as plugins or custom code to keep WooCommerce flexible for everyone, everywhere.

We appreciate your understanding and are always here to hopefully help make your experience smoother.

Hi @harrieintl ,

I see you’re having trouble with the Stripe and PayPal plugins on your checkout page.

However, after enabling both in?WooCommerce > Settings > Payment, when we go to the checkout page and press “Place Order” without entering any payment details, we receive the following error message: “Your card number is incomplete.”

This error usually means there’s a bit of confusion on the checkout page about which payment method to use. To move forward please try these solutions:

1. Checkout Settings: On the WooCommerce > Settings > Payments page, make sure both Stripe and PayPal payment methods are set up correctly without any overlap in the settings.
2. Payment Method Selection: Ensure that customers have to choose a payment method before hitting “Place Order”. This way the system won’t look for card details if PayPal is selected.

This issue does not occur if we enable only one of the plugins. I understand that many stores use both plugins together, so I’m not sure why this issue is happening in our case.

About this, you’re correct that you can use both the PayPal and Stripe plugins on your WooCommerce site without conflict. Lots of shops use them together so customers can choose their preferred payment method.

Since you mentioned that this error only happens when you enable only one of the plugins, could you confirm if the error happens when you enable just the WooCommerce Stripe plugin, or just the WooCommerce PayPal plugin?

Additionally, if the issue persists after trying the two possible solutions above, please send us a system status report so that we can take a closer look at your setup. You can get this by going to WooCommerce > Status in your dashboard. Click on the ‘Get system report’ button, then ‘Copy for support’, then you can paste the text in here using the “<code>” block.

Looking forward to getting this sorted out.

Hi @padylee ,

I understand having the link text in German certainly makes sense for your customers. You don’t need a full translation plugin for just one sentence.

The code snippet that @hemant-ahir shared should do the trick (by the way, thanks for sharing it!). Our support is a bit limited regarding custom code snippets, but I can confirm that this one should work.

Just an added suggestion: to keep things tidy and avoid editing the functions.php file directly, you can use a plugin for code snippets, there should be a lot of options when you search the plugin library. It’s a safe and easy way to add custom code to your site. Just be sure to back up your site before making any changes.

Hope this helps!

Hi @skontorparn ,

I understand you’re facing difficulties with the download method not working as expected. In cases like these, checking the file names is a great first step. Ensure they don’t have spaces or special characters like % signs as these can cause issues. I encountered a similar case here which might help.

My web host support says Force downloading “should be possible. It depends on the script you are using. Usually, you just need to add the following script via .htaccess (To force download files):

AddType application/octet-stream”

Regarding the Force Download method, the script your web host suggested can indeed be added to the .htaccess file to prompt browsers to download files rather than attempting to open them. The ‘deny from all’ directive in your .htaccess within the “woocommerce_uploads” directory is there to prevent unauthorized access to the files, but it shouldn’t interfere with the Force Download.

But keep in mind that using the ‘application/octet-stream’ could affect other file types as well. It’s important to apply it only to the specific file types you want users to download.

In Woocommerce product settings you can choose adding a unique string to the filename, if the directory isn’t protected. Is the woocommerce_upload regarded as protected? Could it cause any problem if checked but not needed?

Concerning the question about the unique string for the file name, checking that option can ensure a unique URL for each download to prevent unauthorized access, and it can function correctly even in a protected directory.

Should you decide to adjust the .htaccess file, make sure to back it up first so you can always revert to the previous state if necessary. Also, try out changes on a staging site if possible, before making them on your live site.

Status report…

As for the system status report you shared, from what I can see, your environment seems well-configured for WooCommerce operation. The issue with downloading files could be related to file permissions or a plugin/theme conflict. I would suggest double-checking the file permissions in the “wp-content/uploads/woocommerce_uploads” directory to ensure they allow for file access when initiated by WooCommerce.

Please let me know how it goes after trying out these possible solutions.

Hi @guidoh ,

I can see how not being able to edit package types and the lack of a weight field could be frustrating for you, especially when it affects your shipping calculations and workflow. Those connectivity issues when pulling rates and purchasing labels must add to the stress.

I would really appreciate it if you could share more information or even a video/screenshot capturing these challenges. For video, you may use https://loom.com or https://www.awesomescreenshot.com/. For screenshots, you can use snipboard.io. Please follow the instructions on that page and then paste the URL into this thread.

Also, sending a System Status Report from your WooCommerce settings helps us see your full setup, which is useful for finding the cause of the connectivity issues you’re having. To find it, go to WooCommerce → Status, then select “Get system report” and click “Copy for Support.”

Once you’ve done that, you can paste the text in here using the “<code>” block

Looking forward to getting this sorted out.

Hi @bbaird44 ,

I understand it can be confusing when payment options don’t appear as they should. I also appreciate you for sending a screen capture of what you’ve experienced.

From the screenshot, that message typically shows up when no payment methods are set up to work with Local Pickup. To fix this, go to WooCommerce > Settings > Payments and make sure Cash on Delivery is enabled. Then click on “Manage” next to Cash on Delivery and ensure that “Enable for shipping methods” includes Local Pickup.

Here’s a quick video from my test site that shows how to proceed: https://www.loom.com/share/b422569ced96451095c377623e4e53ce?sid=c2e7d63c-a601-4036-8f95-4455e23eeacb

Related support documentation: https://woocommerce.com/document/cash-on-delivery/

Let me know if this helps!

Hi @nonni2019 ,

It sounds like your replies to reviews aren’t displaying as expected on the front end. This can sometimes happen if there’s a theme or plugin conflict, or certain settings need adjusting.

First, check that the product review settings are set up correctly through this guide: https://woocommerce.com/document/product-reviews/

Then, check if your theme is up to date and that it supports WooCommerce review replies. If it is and the issue persists, try temporarily switching to a default theme like Storefront and see if the replies show up. This will help us identify if the problem is theme-related.

Next, check if any caching plugins or server-side caching might be preventing the display of new changes. Clearing your cache could resolve the issue.

If you’re still having trouble, disabling other plugins temporarily can help pinpoint if there’s a conflict. If the problem is resolved by deactivating a specific plugin, you’ll know that’s where the issue lies.

IMPORTANT: Remember to make these changes in a staging environment if possible to avoid impacting your live site. Or secure a backup before making any changes.

Just in case you still aren’t able to find a solution after trying the suggestions above, I’d like to look into your setup more to see if I can find anything out of the ordinary. Please share a copy of your site’s System Status Report so we can check your site’s current setup. You can find it by going to WooCommerce → Status, then selecting “Get system report” and clicking “Copy for Support.”

Once you’ve done that, you can paste the text in here using the “<code>” block.

Looking forward to getting this sorted out.

Hi @eloptiko ,

I understand the that you’re experiencing incorrect tax calculations for countries with Zero rate, especially when it comes to international sales. It seems your WooCommerce setup is deducting the Indian GST from your international prices.

To ensure international orders aren’t affected by the Indian tax rate, try double-checking your tax settings to ensure you’ve set the prices to include taxes correctly for international customers, and that the 0% tax rate is properly applied for countries other than India. This can be found under WooCommerce > Settings > Tax.

If the issue persists, it may help to look at the tax calculation, and review the priority and order of tax rules, ensuring that they’re set up to correctly identify and apply the right rates based on customer location.

More details about setting up taxes on WooCommerce: WooCommerce Tax Documentation

Let me know how it goes or if this helps.