Reynier C. (woo-hc)

Hi @adamipl ,

Thanks for the update! I’m glad @ckadenge suggestion worked well for you.

Just an added note: Clearing your browser cache can fix visual issues because it forces your browser to load the latest version of a page. Sometimes, outdated files saved in your cache can cause display problems like a blank page. When you clear the cache, your browser gets a fresh start and this often solves the problem.

Since it’s working fine now, I’m going to mark this as resolved. If anything else comes up, please feel free to open a new topic. ??

Hi @mervyntsao ,

I understand you’re looking to improve how visitors interact with the login and registration process on your site.

While this does involve code customizations and is outside of the standard scope of support, you can get some guidance by joining the WooCommerce Community Slack. Many of our developers are active there and might be able to help.

Additionally, you can also check out our Woo Experts page if you’d like help from other professionals.

Hope this helps point you in the right direction.

Hi @mervyntsao ,

Absolutely, hiding your WordPress admin login page is a smart move for security. The best approach is to use a plugin like “WPS Hide Login” or similar. This will let you create a custom login URL and the default ‘/wp-admin’ will be inaccessible to public. ??

By the way, for future questions that are more general WordPress related, not specific to WooCommerce, kindly post it here.

Hope this helps!

Hi @vixal9621 ,

Thanks for sharing the screenshots! I can see the category page you shared now shows 34 products, but they don’t have images/thumbnails. Here’s what I see on my end: https://snipboard.io/z9TbAr.jpg.

Have you tried refreshing the permalinks? If the product links aren’t showing on your end, try clearing your browser cache to rule out any visual issues caused by outdated data.

Lastly, if you’ve added images on the products but the thumbnails aren’t showing, you can try regenerate shop thumbnails by going to WooCommerce → Status → Tools. Just make sure to back up your site before doing this.

Hi @fadi22 ,

Absolutely, focusing on updating those outdated templates would be a good start. It’s interesting that your customized checkout template is up-to-date yet causing issues, it’s possible that updating the others might solve the issue.

Do keep us posted on your progress.

Hi @baz74 ,

It’s great to hear you were able to make that change successfully! Regarding the text change for the ‘Add to Basket’ button specifically for lifetime subscriptions, this does require a bit more specific targeting in the code.

Our support policy usually doesn’t cover custom coding, but since you shared a link earlier, I went ahead and tested it on my test site just to confirm if it works.

If you need to adjust it for subscriptions, we recommend asking your development questions in the WooCommerce Community Slack, where many of our developers are active and might be able to help. You can also check out our Woo Experts page if you’d like help from other professionals.

Hi @musachi ,

Glad that @beautyofcode was able to help!

Also, thanks for keeping us posted about the solution that removing .div fixed the issue and allowed your theme’s star ratings to show correctly. This can definitely help other users who face the same problem.

If anything else comes up, please feel free to open a new topic.

Hi @meshopoonline ,

Thanks for sharing those error logs, they’re really helpful.

To give more details about this error message, the error is happening in the Packages.php file of WooCommerce at line 260. It looks like there’s an attempt to call a method named get_column_count() on an object, but it turns out that object doesn’t exist (it’s null). Since you can’t call a method on something that doesn’t exist, PHP throws an error and stops.

The “Stack trace” part lists the chain of events leading up to the error. It starts with a function related to the WordPress hooks system, specifically a hook to display a notice for merged plugins in WooCommerce. The hooks system is essentially WordPress’ way of letting code jump in and run at specific points. At some point in this chain, something expected is missing or not set up right, which causes the error.

To help sort this out and before we suggest a possible solution, could you send us the system status report? It gives info like what versions of PHP and WooCommerce you’re using, as well as other technical details that can show where there might be a compatibility issue or other problems.

You can find it on your WooCommerce dashboard under ‘WooCommerce’ > ‘Status.’ Once there, click the ‘Get system report’ button, then ‘Copy for support.’

Paste that info here, and we’ll take a closer look. Looking forward to your response.

Hi @cnnewin ,

I see that you want to send WooCommerce email notifications in English instead of Chinese. To fix this, you’ll need to ensure that the site language is set to English in the WordPress settings.

Please follow these steps:

1. Go to your WordPress dashboard, then to ‘Settings’ > ‘General’.
2. Look for the ‘Site Language’ option and choose ‘English’ from the dropdown menu.
3. Save your changes.

Even with your admin profile set to Chinese, this should make sure emails go out in English. If it’s still not working, there might be a plugin or code affecting the language settings. In this case, try disabling any translation plugins or custom code to see if that helps. Please let me know how it goes after trying these steps.

Hi @rishimalve ,

First of all, thanks for the love and for being with us through the years! ??

When i am trying to crop an image 1440×2560 the selection part of the image is not cropped, instead its cropping from the left only, its not cropping the selection.

To fully understand what you’re experiencing. Could you walk me through the steps you’re taking to crop the image? Are you trying to crop for a product image or an image in the product gallery?

For product images, the recommended dimensions are usually around 1000 x 1000 pixels or larger to ensure consistency and quality. For the product gallery, something similar or slightly larger works well, but keep in mind larger images may affect page loading times.

Understanding your process will help us assist you further.

Hi @fadi22 ,

Thanks for sharing your system status report and details of your experience. After reviewing the system status report, I noticed that a few outdated WooCommerce template files in your theme could be part of the problem. Your theme’s WooCommerce files need to be in line with the current WooCommerce version.

Here’s what you can do:

1. Contact the theme developer for an update that addresses these outdated files or to get guidance on addressing this matter in your child theme.
2. Check the settings of your donation plugin to make sure the fields for billing details haven’t been disabled or altered.
3. It could also be worth checking the WooCommerce > Status > Logs for any errors that might give us a clue.

Please note that before updating, always backup your site. Keep us posted on what happens after these steps.

Hi @baz74 ,

Thanks for reaching out and I understand that you’re looking for a way to change the “Read More button”. To further explain, the “Read More” button usually shows up when a product is out of stock or not purchasable for some other reason. It’s standard in WooCommerce for products that can’t be bought right away.

To change the button text, you don’t always need custom code, but it might be the easiest option. If you want to use the code snippets, I can confirm that the one in the link you shared works correctly and will show “out of stock” instead of “read more.” You can add it to your functions.php file or use a plugin like Code Snippets to manage all custom codes you have.

Another option is to use a translation plugin like Loco Translate. While it’s designed for translating text into different languages, you can use it to replace specific text strings with your preferred wording. This way, you don’t need to add custom code or edit theme files directly. It’s especially useful for changing button text, labels, and other site elements that aren’t easily customizable in the WordPress admin.

Let me know which option you prefer and if this helps. ??

Hi @raqimed ,

To give you the best guidance, could you tell me which PayPal payment gateway plugin you’re using? Note that some plugins have the option to hide the PayPal button directly in their settings, while others may require additional customization.

With that info, I can provide more specific instructions. Looking forward to your response.

Hi @limoneson ,

I understand how frustrating it must be with the WooCommerce Payments disconnecting, especially with the busy Christmas season ahead. It’s good to know everything is updated and that you’ve already taken steps to troubleshoot, like increasing the PHP memory limit. This could happen for a few reasons, but before suggesting possible solutions, I’d like to take a closer look at how your site is set up.

Could you share your system status report with us as well? You can find it by going to WooCommerce → Status, clicking Get system report, and then selecting Copy for Support. Please also share fatal error logs?(if any) found under?WooCommerce?→?Status?→?Logs.

Looking forward to getting this sorted out.

Hi @abhisharma88608 ,

please share the steps for setup webhooks

You can find the webhook code on the AiSensy dashboard. Check the steps provided here on their site: https://faq.aisensy.com/woocommerce-x-aisensy-2-how-to-integrate-woocommerce-with-aisensy/.

Kindly follow the instructions found there for a smooth integration. If you run into any issues, it’s best to reach out to AiSensy support for help as they would have more control over their plugin and software.

Hope this helps!