Hi there, Thank you for your videos, I really appreciate the support. If it was an email issue, it was not clear to me what I would need to change in the email template to make it work.
In saying that, the videos helped me navigate to figure out the problem. When I initially clicked on the “open all tickets” button in the order window, I got the same error message when clicking on the email link. Then I saw below this button, an individual item ticket listing and there was no event attached to the ticket. When I changed this setting (added my event), I can now view the ticket with the button and email link.
The venue information on the ticket is formatted strangely a long box of text underneath the first part of the ticket next to the map.) When I edited the blurb in the venue to be shorter, it hasn’t changed on the ticket link. Is it possible to alter the ticket information once it has been ordered?
Thanks again for your prompt support. I can now make my tickets live, despite the venue info formatting issue. Any suggestions to alter the venue info formatting would be helpful to add to the professional look of the ticket.
