repocean

Dear johnytest123,

We sincerely apologize for the inconvenience caused by the large banner on your client’s website. We understand how frustrating it must have been to see such a huge popup that couldn’t be closed, and we take full responsibility for this oversight.

The banner was intended to promote our plugin through our marketing partner, but we recognize that the size and persistence of the popup were excessive and detracted from your experience. This was certainly not our intention, and we deeply regret the negative impact it has had.

We have already contacted the developer responsible and have implemented a fix to ensure the close button now works properly and that the popup is less intrusive. We are also reviewing our marketing practices to prevent similar issues in the future.

To make up for the trouble caused, we would like to offer you free assistance with any WordPress-related task you may need help with—whether it’s plugin customization, troubleshooting, or general support. Please reach out to us at [email protected] to let us know how we can assist you.

We hope that after the issue is resolved and with our offer to make things right, you might consider updating your review. Your satisfaction is our top priority, and we are committed to providing you with a better experience.

Thank you again for bringing this to our attention.

Best regards