rememberhim

oh boy, I’ve locked myself out of the Help Desk. How do I get it unlocked?

Sorry for the delay. Yes, I have logging enabled. I will submit a ticket.

I am using Woocommerce.

ahh, good looking out. I’m going to hit up my theme author for some assistance.

Yeah, you are right. Advice well received. I will make that change to your suggestion. Is it possible to have the Cancel Order button as an option to not display in the settings?

ahh, good observation. Yes, you are correct. I am forcing the customer to go through the checkout page. Why? I have a disclaimer about no returns and shipping insurance option(s) on my checkout page that they must see. It gives the option to decline the insurance. When I enabled the PP Express at the Cart screen, they would have bypassed it and never saw it.

But you got me rethinking it. I went back and set the PP Express to appear at the Cart screen. I unchecked the Skip Review. After the customer hits Continue on the PP screen, transfer back to my site, they will then see the disclaimer text and shipping insurance.

I see that it works but it seems like a lot hustling back and forth for the customer. I wish it could be smoother for them. But I do see that I do not have to fill out any forms. Which is cool. I do like that. Thanks for bringing it to my attention.

Now, the only thing I do not like is that Cancel Order button shows up. But let me track back on not seeing the Cancel button.

Perhaps I never saw the button for this past year because I wasn’t allowing the customer to come back on the Review Order screen. I really think that is what has happened on my end…come to think of it a little bit further. So, I don’t want to add any more confusion that it wasn’t there…when it probably was there all along.

https://drive.google.com/file/d/0B4ZWgh_UDmBJTmxkZjhRWWhkczQ/view?usp=sharing

When the Skip Review is clicked, I still see the shipping and tax before I leave to the PP side.

The screenshot above is for the Skip Review is not checked. The Cancel Order button appears.

Well, every time I check out, I am using incognito and check out as a Guest. Does that make a difference also?

hmm, I’ve been using the plugin on a test site for a year now. Just went live a week ago.

Yes, I have never seen a Cancel Order button while on my test site. So, I guess that would be inline with others were saying.

Skipping Final Review doesn’t seem to preventC adding shipping/tax. It’s calculated on their initial view of the Checkout page. I’m OK with not showing the Cancel button. My type of customers are already fickle anyway…haha!

Here is what I see with Skip Final Review is checked:
Item is in the cart
Go to Checkout screen
When I am on Checkout screen, I enter Billing & Shipping
The shipping and tax are sitting there already calculated. They know at this point.
Click on the Proceed to PayPal button
Transfer over to PP
Enter Login credentials
Transfer to screen with “Payment With” options
Click Pay Now
Transfers back to the Checkout. But I’m not sure if I have the header right. Because it’s not really Checkout. It’s their order where they can review their order details. So, the order actually went through because it shows up in the Admin. So, I think the landing page coming back from PP is titled wrong…I gotta fix that.

Now, let me list the steps for when the “Skip Final Review” is unchecked:
Item is in the cart
Go to Checkout screen
When I am on Checkout screen, I enter Billing & Shipping
The shipping and tax are sitting there already calculated. They know at this point.
Click on the Proceed to PayPal button
Transfer over to PP
Enter Login credentials
Transfer to screen with “Payment With” options
Hit Continue
Transfer back to my site on the Review Order screen
Now, the Cancel Button appears right underneath the Place Order button. However, it is much smaller the Place Order button. It doesn’t look right. Maybe that’s due to my theme?

Hit Place Order button
Goes to my Checkout page which is really where they can see the end result of their order. Remember, I think I have the wrong landing page for when the customer finishes their order.

I have no problem providing a screenshot. How do I do that without getting a ticket from the Mods?

@angelleye I do have a caching plugin installed. So, I updated to the latest version and kept the caching plugin activated to test it out first.

With the update, the looping stopped whether or not had the Skip Final Review. So, that’s good. However, when I uncheck Skip Final Review, and the customer comes back to my site from PP, I get a Cancel Order button under Proceed to Check out. I have never seen a cancel button before until this update.

Now granted, I plan on keeping the box checked for Skip Final Review because I don’t like the customer hustling back and forth between Paypal and my site. I’d rather let them finish off at Paypal. Therefore, the Cancel Order button will not appear.

But for the sake of trying to figure this out this Cancel Order button, I’ll help out and do whatever testing you need me to do see why this Cancel Order button mysteriously showed up.

Let me know if I need to check/uncheck some other settings to make the Cancel Order button disappear.

@angelleye

{{{HUGS}}} Thank you so much for being on top of this issue. That was really fast! I appreciate all of your help to make this work for us.

@angelleye

I am still getting the same error message. I even deleted the plugin and reinstalled it from wordpress. And I keep on getting the same error.

@bdbrown, Thanks for the link to the rules. I understand. I see how what I said is against the rules. I don’t want to break any rules. ??

@bdbrown, hey thanks for the concern. I know better. It’s just that some plugin authors use forums where the posts can be marked private. That way, if needed, the author can log into the customers admin to duplicate or fix the problem.

@angelleye, I look forward to the update. Thank you.

I just want to make it clear that I am using the correct merchant login ID, user, partner and password.

I wish there was some way I could make this post private so I can send you my credentials.