registrationmagic

Hello Gecko (@gecko1952),

I am afraid there’s a misunderstanding. The limit you reached is not a restriction in Standard version – we would never add artificial limits. It is a basic anti-spam measure which stops spammers from unleashing bots on your form leading to continuous spammy submissions. This limit works on device basis and not universally. For example, a user cannot submit a form from a single device for a certain number of times within 24 hours.

This limit is totally under your control and you can modify it or turn it off completely, if you wish so. To do that, got to:

Dashboard -> RegistrationMagic -> Global Settings -> Security

You will find an option (2nd from top), labelled: Form submission limit for a device

You can increase the value or enter 0 to totally disable this feature. This will resolve your issue. Let me know if I can help you further with this.

Kind regards.

Hello,

Since we are not aware what type of fix your PHP person applied, it’s difficult to comment on why the problem returned.

Please consider that WordPress is a dynamic environment. Plugins and code interact with each other and many times the problem lies outside the plugin itself. For example, a missing file or another piece of code interfering with how the plugin runs. It’s much better to apply a fix through WordPress API than a PHP quick fix. Imagine the fix being inserted into a file, and the file being overwritten on an autoupdate or modified by a cron. Just one of many possible scenarios we have to take into account while applying a fix. If the problem requires modifying plugin files, we rather release it through a quick plugin update instead making site specific changes. It is far more stable and permanent solution.

We have requested some additional information on the ticket. Please look into it. Once we have that, we will properly investigate the problem and fix it for you.

Kind regards.

Hello hive180 (@hive180),

I apologize for the issues you experienced with form submissions. I understand you were looking for a quick solution since you have an ongoing event, and it must be frustrating. While we try to get back to our users asap, please allow us 12 to 24 hours for analysis and response since our development team directly investigates the issue and also provide code-level fixes if required. This is especially true for a type of errors which have never been reported before – like the ones reported above.

I see you have spent time and efforts creating a great looking registration form, therefore I am hopeful you would still allow us an opportunity to help you with the issue. I do wish to add that we tried submitting the form ourselves and could not see the errors, so it is likely you have found the solution already. If not, I’ll have my team on standby and start working on the fix once I hear back from you since we may need some sort of access to quickly resolve the issue (the reason we prefer helpdesk in such circumstances).

Once again, we’re sad that you have to go through this while event was underway and we wish to do whatever we can to make sure you have smoother experience going ahead. Kindly, do not let this discourage you from using RegistrationMagic which has a lot to offer for the type of registrations you are doing.

Regards.

Hello ircelt (@ircelt),

Thank you so much for providing us with opportunity to change your mind. I have also noted down all your suggestions. RegistrationMagic is as much built from user feedback as it is from internal development process. There is so much in development currently but still we can only launch stuff in steps after thorough testing since it will affect thousands of users.

A new improved address field is already in development. While we rarely release development screens, I had to ask our lead designer to share the work done so far with you ?? Here’s the sneak peek: https://ibb.co/cLaeWG

All fields are optional and labels editable. You will very soon see this in an upgraded version. If you wish to see anything changed or have any other feedback, we will be eager to hear.

Once again, heartfelt thanks from all of us.

Hello ircelt (@ircelt),

Thank you for bringing this to our notice. We understand product support is essential to overall RegistrationMagic experience and we try to be as fast as possible with our responses. Consequently, your feedback is very important to us and has been heard loud and clear.

We investigated your issue and found a simple workflow misunderstanding in your support ticket handling as a major reason in delay. It appears that you had changed the status of your support ticket to ‘waiting’ couple of times during your replies. Statuses are used by our our team to track ticket communications. ‘Waiting’ means team is waiting for a response from the user. These tickets are automatically moved to a different folder and returned to team’s notice when user replies – and ticket status is changed to ‘Reviewing’. The whole process is essential for our team to efficiently manage help for hundreds of RegistrationMagic users daily. The statuses themselves are labeled by the helpdesk software we use.

I am sure you were not aware of this and were assuming the status change will only make us respond faster. This, unfortunately, delayed the overall communication. Let me assure you there was no intentional delay from our side, and nothing makes us happier than providing fast support to RegistrationMagic users.

I see you have had positive experience with RegistrationMagic before this happened. I hope, for its sake, you would allow us another chance to serve you and not reprimand us for a misunderstanding. The team cheers every 5 star review and each negative feedback pushes the morale down. Nonetheless we read every review multiple times to help us improve with time.

Meanwhile, team has already responded to your ticket with technical details that you require. Let me know what else we can do to change your mind and make you happy. We all are waiting anxiously. Every single RegistrationMagic user is very important for us.

Regards.

Hello bipolab (@bipolab),

Rest assured this is an important issue for us and we are investigating it as I write. A fix will be included in next release within 2-3 days.

Always happy to answer your questions.

Hello desiostudios (@desiostudios),

I apologize for the inconvenience. This is not a bug but an option in RegistrationMagic. You can easily toggle the admin bar. Inside your dashboard, please go to:

RegistrationMagic –> Global Settings –> General Settings

Find an option named Hide WordPress Toolbar and uncheck it. This should resolve your problem.

If you need further help, please let me know.

• This reply was modified 7 years, 5 months ago by registrationmagic.
• This reply was modified 7 years, 5 months ago by registrationmagic.

Hello desiostudios (@desiostudios),

I apologize for the inconvenience. Inside your dashboard, please go to:

RegistrationMagic –> Global Settings –> General Settings

Find an option named Hide WordPress Toolbar and uncheck it. This should resolve your problem.

If you need further help, please let me know.

Hello @sarathselvam1992,

We’re sorry to hear about your issue. Could you please post the details on our Helpdesk? We will need some extra information to fix this for you.

Always happy to answer your questions.

Hello Guys,

There was a problem with last release. While the issue has been fixed in WordPress repository, if the dashboard is not working, you will have to manually download the plugin file and place the files inside plugin directory through FTP. We have created a public link to download latest working version:

https://www.dropbox.com/s/s0djw8mk37yx3hs/3.7.7.2.zip?dl=0

If you need our help in doing it, please let us know.

Hi,

Thanks for reporting the issue. We are looking into it and will release a fix shortly. Please bear with us.

Hello Kacsa (@kacsa),

Thank you for writing to us. The bottom buttons alignment option has already been added to upcoming release. It should be available for download within next 24-48 hours once debugging is finished.

I have noted your second issue, which is quite unexpected. In our multiple test scenarios, we were not able to replicate it. Could you please let me know the plugins you are using. It will help us fix it faster.

Fields and buttons can be visually styled in Design section once it is back working again for you.

Let me know if you have any other questions.

• This reply was modified 7 years, 9 months ago by registrationmagic.

Hello @squaladesign,

Thanks for the review. We’re in process of building the documentation and it should be live very soon. Please check back once its available.

Cheers!

Hello Nik,

Thank you for the review. I rechecked your past tickets and it appears we had conversation with you few months ago related to problems with couple of price fields and autoresponder. While we were able to set up price fields, the autoresponder problem persisted before the conversation broke off.

It was such a random issue that our team required further debugging and sent a request for FTP access. Unfortunately, we didn’t hear back from you after the request. I do understand it must have been frustrating for you when a seemingly simple but important issues stretches so far.

I also noticed that you are presently using a fairly outdated version of RegistrationMagic i.e. 3.5.2 Please update it to the latest version which has lots of bug fixes and improvements. You can download the latest version here:

https://registrationmagic.com/checkout/purchase-history/

You will also notice that your Gold Bundle has been replaced by Premium Version. It has all the features released for RegistrationMagic till date in a single installer. You will need to deactivate and delete RegistrationMagic Gold before installing it. Your data will not be lost.

Coming back to the autoresponder issue, I understand that it stopped working after we set up the price fields. Let me assure you that price fields do not affect how autoresponder works. Also auto responder is dependent on server (internal or external) to work normally. There are lots of protocols and restrictions through which email connections are established. In almost all of autoresponder related tickets we receive, the problem is usually related to the mail server restrictions. This does not means we are trying to blame you. RegistrationMagic is contained within walls of WordPress and WordPress within your host server. As a subset, sometimes it so happens that the problem lies beyond the walls. If it sounded differently, it must be a misunderstanding.

In short, fixing the issue once and for all, requires troubleshooting beyond RegistrationMagic core files. Therefore, we needed additional access we requested in last communication from our side.

We will be more than happy to continue assisting you in fixing this annoying issue.

@toonwolf Thanks for chiming in. I am sure your suggestion will help many.