redkryptonite

Hello, @maykato !

This is the required screenshot:

https://snipboard.io/uN7AwD.jpg

But I think that I know why you’ve asked for it and the only excluded statuses from the Woo analytics statistics are: Canceled and Failed order…

And now, for the Analytics page, let’s take a day with a good amount of manual orders as an example… 28 of July, 22… Here on the list of days, it says 37 orders:

https://snipboard.io/WTIJ3E.jpg

But as soon as you click on 37 and go on the page with the specific orders, you can see 49 of them (the actual amount of orders for the day):

https://snipboard.io/rlSZB0.jpg

Also here it doesn’t show the actual total price for the orders, only the amount excluding the manually entered orders:

https://snipboard.io/ro8hB3.jpg

Thank you in advance for the help

Hi, @theabhig !

Yes, I confirm that all orders, including the manually added ones have been changed to completed or on hold, in other words – we change the status off all orders, depending on if it has been shipped or if we are awaiting the specific product to arrive.

I have also tried navigating to “Import historical data”, but whatever time frame I select – nothing happens, the start button is not clickable like on your screenshot and the Status is “Nothing to import”.

The main problem remains – all manually added orders via the backend are not included in the stats… We have started doing them this way about 10 days ago, before that – we were adding them like regular customers from the frontend, but we believe this is wrong, since it might affect advertising pixels (Google Ads, FB Ads, etc)…

Since then – all of the reports are wrong, missing orders and we cannot see the real figures…

Just to make sure, this is how we are adding the orders that we are missing in the Woo analytics:

Hi, @shrutiwpcom and @judagutor …
Today the Woo stats are showing 52 orders, but as soon as you click on the number 52 – the actual order amount is 74…

I’m sharing a copy of our site system status (I have replaced the site name with mysite):

### WordPress Environment ###

WordPress address (URL): https://mysite.com
Site address (URL): https://mysite.com
WC Version: 6.7.0
REST API Version: ? 6.7.0
WC Blocks Version: ? 8.1.0
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.1
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: –
WP Cron: –
Language: bg_BG
External object cache: ?

### Server Environment ###

Server Info: nginx/1.14.0
PHP Version: 7.4.12
PHP Post Max Size: 81 MB
PHP Time Limit: 1200
PHP Max Input Vars: 3000
cURL Version: 7.58.0
OpenSSL/1.1.1

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.1.48-MariaDB-0ubuntu0.18.04.1
Max Upload Size: 80 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.7.0
WC Database Prefix: wp_
Общ размер на базата данни: 1742.68MB
Размер на базата данни: 1358.81MB
Размер на индекса на базата данни: 383.87MB
wp_woocommerce_sessions: Данни: 754.02MB + Индекси: 22.59MB + подсистема MyISAM
wp_woocommerce_api_keys: Данни: 0.00MB + Индекси: 0.01MB + подсистема MyISAM
wp_woocommerce_attribute_taxonomies: Данни: 0.00MB + Индекси: 0.00MB + подсистема MyISAM
wp_woocommerce_downloadable_product_permissions: Данни: 0.00MB + Индекси: 0.00MB + подсистема MyISAM
wp_woocommerce_order_items: Данни: 3.79MB + Индекси: 1.16MB + подсистема MyISAM
wp_woocommerce_order_itemmeta: Данни: 13.33MB + Индекси: 10.42MB + подсистема MyISAM
wp_woocommerce_tax_rates: Данни: 0.00MB + Индекси: 0.00MB + подсистема MyISAM
wp_woocommerce_tax_rate_locations: Данни: 0.00MB + Индекси: 0.00MB + подсистема MyISAM
wp_woocommerce_shipping_zones: Данни: 0.00MB + Индекси: 0.00MB + подсистема MyISAM
wp_woocommerce_shipping_zone_locations: Данни: 0.00MB + Индекси: 0.01MB + подсистема MyISAM
wp_woocommerce_shipping_zone_methods: Данни: 0.00MB + Индекси: 0.00MB + подсистема MyISAM
wp_woocommerce_payment_tokens: Данни: 0.00MB + Индекси: 0.00MB + подсистема MyISAM
wp_woocommerce_payment_tokenmeta: Данни: 0.00MB + Индекси: 0.00MB + подсистема MyISAM
wp_woocommerce_log: Данни: 0.00MB + Индекси: 0.00MB + подсистема MyISAM
wp_actionscheduler_actions: Данни: 11.02MB + Индекси: 15.33MB + подсистема InnoDB
wp_actionscheduler_claims: Данни: 0.02MB + Индекси: 0.02MB + подсистема InnoDB
wp_actionscheduler_groups: Данни: 0.02MB + Индекси: 0.02MB + подсистема InnoDB
wp_actionscheduler_logs: Данни: 10.02MB + Индекси: 7.03MB + подсистема InnoDB
wp_adtribes_my_conversions: Данни: 0.02MB + Индекси: 0.02MB + подсистема InnoDB
wp_aepc_custom_audiences: Данни: 0.00MB + Индекси: 0.00MB + подсистема MyISAM
wp_aepc_logs: Данни: 23.02MB + Индекси: 0.01MB + подсистема MyISAM
wp_commentmeta: Данни: 0.14MB + Индекси: 0.19MB + подсистема InnoDB
wp_comments: Данни: 16.55MB + Индекси: 10.09MB + подсистема InnoDB
wp_econt_city: Данни: 0.44MB + Индекси: 0.73MB + подсистема InnoDB
wp_econt_city_office: Данни: 5.52MB + Индекси: 5.03MB + подсистема InnoDB
wp_econt_country: Данни: 0.02MB + Индекси: 0.02MB + подсистема InnoDB
wp_econt_customer: Данни: 0.02MB + Индекси: 0.05MB + подсистема InnoDB
wp_econt_loading: Данни: 41.56MB + Индекси: 2.52MB + подсистема InnoDB
wp_econt_loading_tracking: Данни: 20.55MB + Индекси: 4.52MB + подсистема InnoDB
wp_econt_office: Данни: 0.23MB + Индекси: 0.06MB + подсистема InnoDB
wp_econt_order: Данни: 0.02MB + Индекси: 0.02MB + подсистема InnoDB
wp_econt_quarter: Данни: 0.16MB + Индекси: 0.22MB + подсистема InnoDB
wp_econt_region: Данни: 0.17MB + Индекси: 0.31MB + подсистема InnoDB
wp_econt_street: Данни: 4.52MB + Индекси: 8.55MB + подсистема InnoDB
wp_econt_zone: Данни: 0.02MB + Индекси: 0.00MB + подсистема InnoDB
wp_e_events: Данни: 0.02MB + Индекси: 0.02MB + подсистема InnoDB
wp_gglcptch_allowlist: Данни: 0.02MB + Индекси: 0.02MB + подсистема InnoDB
wp_links: Данни: 0.02MB + Индекси: 0.02MB + подсистема InnoDB
wp_nf3_actions: Данни: 0.00MB + Индекси: 0.00MB + подсистема MyISAM
wp_nf3_action_meta: Данни: 0.01MB + Индекси: 0.00MB + подсистема MyISAM
wp_nf3_chunks: Данни: 0.00MB + Индекси: 0.00MB + подсистема MyISAM
wp_nf3_fields: Данни: 0.00MB + Индекси: 0.00MB + подсистема MyISAM
wp_nf3_field_meta: Данни: 0.04MB + Индекси: 0.01MB + подсистема MyISAM
wp_nf3_forms: Данни: 0.00MB + Индекси: 0.00MB + подсистема MyISAM
wp_nf3_form_meta: Данни: 0.01MB + Индекси: 0.00MB + подсистема MyISAM
wp_nf3_objects: Данни: 0.12MB + Индекси: 0.05MB + подсистема MyISAM
wp_nf3_object_meta: Данни: 10.77MB + Индекси: 0.09MB + подсистема MyISAM
wp_nf3_relationships: Данни: 0.00MB + Индекси: 0.00MB + подсистема MyISAM
wp_nf3_upgrades: Данни: 0.04MB + Индекси: 0.00MB + подсистема MyISAM
wp_options: Данни: 9.41MB + Индекси: 1.55MB + подсистема InnoDB
wp_pmxe_exports: Данни: 0.05MB + Индекси: 0.00MB + подсистема InnoDB
wp_pmxe_google_cats: Данни: 0.39MB + Индекси: 0.00MB + подсистема InnoDB
wp_pmxe_posts: Данни: 1.52MB + Индекси: 0.00MB + подсистема InnoDB
wp_pmxe_templates: Данни: 0.02MB + Индекси: 0.00MB + подсистема InnoDB
wp_postmeta: Данни: 323.91MB + Индекси: 223.63MB + подсистема InnoDB
wp_posts: Данни: 64.63MB + Индекси: 27.22MB + подсистема InnoDB
wp_pys_stat_landing: Данни: 0.02MB + Индекси: 0.00MB + подсистема InnoDB
wp_pys_stat_order: Данни: 0.05MB + Индекси: 0.00MB + подсистема InnoDB
wp_pys_stat_traffic: Данни: 0.02MB + Индекси: 0.00MB + подсистема InnoDB
wp_pys_stat_utm_campaing: Данни: 0.02MB + Индекси: 0.00MB + подсистема InnoDB
wp_pys_stat_utm_content: Данни: 0.02MB + Индекси: 0.00MB + подсистема InnoDB
wp_pys_stat_utm_medium: Данни: 0.02MB + Индекси: 0.00MB + подсистема InnoDB
wp_pys_stat_utm_source: Данни: 0.02MB + Индекси: 0.00MB + подсистема InnoDB
wp_pys_stat_utm_term: Данни: 0.02MB + Индекси: 0.00MB + подсистема InnoDB
wp_sib_model_contact: Данни: 0.02MB + Индекси: 0.00MB + подсистема InnoDB
wp_sib_model_country: Данни: 0.02MB + Индекси: 0.00MB + подсистема InnoDB
wp_smush_dir_images: Данни: 0.00MB + Индекси: 0.00MB + подсистема MyISAM
wp_social_users: Данни: 0.00MB + Индекси: 0.00MB + подсистема MyISAM
wp_stock_log: Данни: 2.52MB + Индекси: 0.00MB + подсистема InnoDB
wp_termmeta: Данни: 0.09MB + Индекси: 0.08MB + подсистема MyISAM
wp_terms: Данни: 0.09MB + Индекси: 0.11MB + подсистема InnoDB
wp_term_relationships: Данни: 1.52MB + Индекси: 1.39MB + подсистема InnoDB
wp_term_taxonomy: Данни: 0.08MB + Индекси: 0.03MB + подсистема InnoDB
wp_tm_taskmeta: Данни: 0.02MB + Индекси: 0.03MB + подсистема InnoDB
wp_tm_tasks: Данни: 0.02MB + Индекси: 0.02MB + подсистема InnoDB
wp_usermeta: Данни: 25.56MB + Индекси: 25.09MB + подсистема InnoDB
wp_users: Данни: 2.52MB + Индекси: 1.55MB + подсистема InnoDB
wp_wc_admin_notes: Данни: 0.06MB + Индекси: 0.00MB + подсистема InnoDB
wp_wc_admin_note_actions: Данни: 0.05MB + Индекси: 0.02MB + подсистема InnoDB
wp_wc_category_lookup: Данни: 0.05MB + Индекси: 0.00MB + подсистема InnoDB
wp_wc_customer_lookup: Данни: 2.52MB + Индекси: 1.98MB + подсистема InnoDB
wp_wc_download_log: Данни: 0.00MB + Индекси: 0.00MB + подсистема MyISAM
wp_wc_order_coupon_lookup: Данни: 0.02MB + Индекси: 0.03MB + подсистема InnoDB
wp_wc_order_product_lookup: Данни: 2.52MB + Индекси: 4.97MB + подсистема InnoDB
wp_wc_order_stats: Данни: 2.52MB + Индекси: 3.31MB + подсистема InnoDB
wp_wc_order_tax_lookup: Данни: 0.02MB + Индекси: 0.03MB + подсистема InnoDB
wp_wc_product_attributes_lookup: Данни: 0.02MB + Индекси: 0.02MB + подсистема InnoDB
wp_wc_product_download_directories: Данни: 0.02MB + Индекси: 0.02MB + подсистема InnoDB
wp_wc_product_meta_lookup: Данни: 1.52MB + Индекси: 2.81MB + подсистема InnoDB
wp_wc_rate_limits: Данни: 0.02MB + Индекси: 0.02MB + подсистема InnoDB
wp_wc_reserved_stock: Данни: 0.02MB + Индекси: 0.00MB + подсистема InnoDB
wp_wc_tax_rate_classes: Данни: 0.02MB + Индекси: 0.02MB + подсистема InnoDB
wp_wc_webhooks: Данни: 0.00MB + Индекси: 0.00MB + подсистема MyISAM
wp_yith_wcwl: Данни: 0.28MB + Индекси: 0.17MB + подсистема MyISAM
wp_yith_wcwl_lists: Данни: 0.34MB + Индекси: 0.63MB + подсистема MyISAM

### Post Type Counts ###

amn_exact-metrics: 1
attachment: 36144
blocks: 8
contactform: 1
custom_css: 2
elementor_library: 2
featured_item: 8
feedback: 2918
ml-slide: 2
ml-slider: 1
nav_menu_item: 113
nf_sub: 1
page: 39
post: 205
product: 7204
product_variation: 4562
pys_event: 5
revision: 2353
safecss: 1
shop_coupon: 6
shop_order: 16230
wcct_countdown: 1
wcst_trigger: 10

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (43) ###

All in one Favicon: от Arne Franken – 4.7
Класически редактор: от Хора
които допринасят за WordPress – 1.6.2

WooCommerce Continue Shopping: от HappyKite – 1.4.4
Cookie Notice & Compliance for GDPR / CCPA: от Hu-manity.co – 2.3.1
Disable Cart Fragments: от LittleBizzy – 1.0.8
Elementor: от Elementor.com – 3.6.7
Enable jQuery Migrate Helper: от The WordPress Team – 1.3.0
Facebook for WooCommerce: от Facebook – 2.6.18
reCaptcha by BestWebSoft: от BestWebSoft – 1.67
Loco Translate: от Tim Whitlock – 2.6.2
Media Rename: от ShadowsDweller – 3.2.3
Ninja Forms: от Saturday Drive – 3.6.12
No Page Comment: от Seth Alling – 1.2
Perfect Brands for WooCommerce: от QuadLayers – 2.1.4
Cost of Goods by PixelYourSite: от PixelYourSite – 1.0.10
PixelYourSite PRO: от PixelYourSite – 9.2.0
PixelYourSite Super Pack: от PixelYourSite – 3.0.6
Product Catalog Feed Pro by PixelYourSite: от PixelYourSite – 5.3.0
Theme Customisations: от WooThemes – 1.0.0
Theme Editor: от mndpsingh287 – 2.7
Update Control: от George Stephanis
Chip Bennett – 1.5

Virtualni.com Optimizer: от Мартин Василев – 0.0.3
Password Strength Settings for WooCommerce: от Daniel Santoro – 3.0.0
Woo Custom Stock Status: от Softound Solutions – 1.3.0
WooCommerce Blocks: от Automattic – 8.1.0
WooCommerce Customizer: от SkyVerge – 2.7.6
Еконт Експрес WooCommerce метод за доставка: от MrejaNet – 1.4.4
Sendinblue - WooCommerce Email Marketing: от Sendinblue – 2.0.37
WooCommerce Mysite: от MrejaNet – 0.0.1
Stock Manager for WooCommerce: от StoreApps – 2.8.3
Woocart Popup Lite for WooCommerce: от Festi-Team – 1.1
WooCommerce: от Automattic – 6.7.0
WooSidebars: от WooCommerce – 1.4.6
WordPress Feed for Facebook Dynamic Ads: от PixelYourSite – 1.0.2
Yoast SEO Premium: от Team Yoast – 3.1.3
WP All Export Pro: от Soflyy – 1.7.4
WP fail2ban: от Charles Lecklider – 4.4.0.6
WP-Optimize - Clean, Compress, Cache: от David Anderson
Ruhani Rabin
Team Updraft – 3.2.6

Smush: от WPMU DEV – 3.10.2
WP-Sweep: от Lester 'GaMerZ' Chan – 1.1.5
WP All Export - WooCommerce Export Add-On Pro: от Soflyy – 1.0.4
XL WooCommerce Sales Triggers: от XLPlugins – 2.11.0
YITH WooCommerce Wishlist: от YITH – 3.11.0

### Inactive Plugins (9) ###

Checkout Field Editor for WooCommerce: от ThemeHigh – 1.5.0
Clean Options: от Mittineague – 1.3.2
CTX Feed: от WebAppick – 4.4.44
HTTP / HTTPS Removal: от Steve85b – 3.2.1
PixelYourSite: от PixelYourSite – 8.2.15
Plugins Garbage Collector (Database Cleanup): от Vladimir Garagulya – 0.12
Product Catalog Feed by PixelYourSite: от PixelYourSite – 2.0.0
Query Monitor: от John Blackbourn – 3.9.0
Remove Query Strings From Static Resources: от Speed Up My Website – 1.4

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
object-cache.php: object-cache.php

### Settings ###

API Enabled: ?
Force SSL: –
Currency: BGN (лв.)
Currency Position: right
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Основна страница на магазина: #10 - /%d0%bc%d0%b0%d0%b3%d0%b0%d0%b7%d0%b8%d0%bd/
Количка: #11 - /kolichka/
Поръчка: #12 - /porachka/
Моят профил: #18420 - /my-account/
Общи условия: #37667 - /%d0%be%d0%b1%d1%89%d0%b8-%d1%83%d1%81%d0%bb%d0%be%d0%b2%d0%b8%d1%8f/

### Theme ###

Name: Flatsome Child
Version: 3.0
Author URL: 
Child Theme: ?
Parent Theme Name: Flatsome
Parent Theme Version: 3.15.7
Parent Theme Author URL: https://www.uxthemes.com/
WooCommerce Support: ?

### Templates ###

Overrides: flatsome/woocommerce/archive-product.php
flatsome/woocommerce/cart/cart-empty.php
flatsome/woocommerce/cart/cart-shipping.php
flatsome/woocommerce/cart/cart.php
flatsome/woocommerce/checkout/form-checkout.php
flatsome/woocommerce/checkout/form-coupon.php
flatsome/woocommerce/checkout/terms.php
flatsome/woocommerce/checkout/thankyou.php
flatsome/woocommerce/content-product-cat.php
flatsome/woocommerce/content-product.php
flatsome/woocommerce/content-single-product.php
flatsome/woocommerce/content-widget-product.php
flatsome/woocommerce/global/breadcrumb.php
flatsome/woocommerce/global/quantity-input.php
flatsome/woocommerce/global/wrapper-end.php
flatsome/woocommerce/global/wrapper-start.php
flatsome/woocommerce/loop/loop-end.php
flatsome/woocommerce/loop/loop-start.php
flatsome/woocommerce/loop/pagination.php
flatsome/woocommerce/loop/result-count.php
flatsome/woocommerce/loop/sale-flash.php
flatsome/woocommerce/myaccount/form-login.php
flatsome/woocommerce/myaccount/navigation.php
flatsome/woocommerce/notices/error.php
flatsome/woocommerce/notices/notice.php
flatsome/woocommerce/notices/success.php
flatsome/woocommerce/product-searchform.php
flatsome/woocommerce/single-product/photoswipe.php
flatsome/woocommerce/single-product/price.php
flatsome/woocommerce/single-product/product-image.php
flatsome/woocommerce/single-product/product-thumbnails.php
flatsome/woocommerce/single-product/rating.php
flatsome/woocommerce/single-product/related.php
flatsome/woocommerce/single-product/review.php
flatsome/woocommerce/single-product/sale-flash.php
flatsome/woocommerce/single-product/share.php
flatsome/woocommerce/single-product/short-description.php
flatsome/woocommerce/single-product/tabs/tabs.php
flatsome/woocommerce/single-product/title.php
flatsome/woocommerce/single-product/up-sells.php
flatsome/woocommerce/single-product-reviews.php
flatsome/woocommerce/single-product.php
flatsome/woocommerce/content-product_cat.php

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ? Next scheduled: 2022-07-27 13:59:27 +02:00
Options: ?
Notes: 87
Onboarding: completed

### Action Scheduler ###

Завършен: 35 533
Oldest: 2022-06-28 11:55:02 +0000
Newest: 2022-07-26 22:31:15 +0000

Неуспешен: 3
Oldest: 2021-10-25 12:24:25 +0000
Newest: 2021-11-04 03:51:00 +0000

На изчакване: 2
Oldest: 2022-07-27 01:13:21 +0000
Newest: 2022-07-27 19:47:47 +0000

### Status report information ###

Generated at: 2022-07-27 00:43:20 +02:00

Hello! Thank you @judagutor, but we have already tried clearing the cache, but unfortunately it didn’t help. Still the manually entered orders via the backend/panel are not included in the Woocommerce stats, nor the graph, but when you are on the page with the list of the amount of orders for each day and you have lets say 50 orders including 5 manual – it shows 45 but as soon as you click on the number 45 – 50 orders are displayed… Still not included in the graph and the total amount for the day and for the month…

Please, Woo developers, help…