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Viewing 15 replies - 1 through 15 (of 76 total)
  • Thread Starter rebeccaolson

    (@rebeccaolson)

    @classicimportusa Strange – It looks like everything except the home page of their site is down. I imagine they’re working on it – it should (hopefully) pop back up soon. From what they’ve said, 99% of the time the issue is with the filters/rules. So in the meantime, go your “feed filters and rules” and look at each one, and make sure there isn’t a field that is blank or wrong. If you still can’t find it, create a new feed with no filters (no need to delete the old one). If that new feed shows all your products, then you know it’s with the filters/rules. Then add your current filters/rules one by one and check each time to see which one is causing it.

    Thread Starter rebeccaolson

    (@rebeccaolson)

    @classicimportusa When they took a close look at my feed settings, they found a filter that was blank that was causing the products to disappear. I’m still not sure how it happened, but the issue was definitely on my end.

    I recommend you follow their advice in this tutorial and see if you can narrow down what is causing the issue: https://adtribes.io/help-i-have-none-or-less-products-in-my-product-feed-than-expected/

    • This reply was modified 1 year, 1 month ago by rebeccaolson.
    Thread Starter rebeccaolson

    (@rebeccaolson)

    I checked my Woocommerce error log, and found these errors from today while I was troubleshooting:

    2023-07-13T17:55:02+00:00 CRITICAL Uncaught TypeError: count(): Argument #1 ($value) must be of type Countable|array, null given in /nas/content/live/lavenderconnec/wp-content/plugins/woo-product-feed-elite/pages/admin/woosea-generate-feed-step-7.php:20
    Stack trace: 0 /nas/content/live/lavenderconnec/wp-includes/template.php(783): require_once() 1 /nas/content/live/lavenderconnec/wp-content/plugins/woo-product-feed-elite/woocommerce-sea.php(4725): load_template('/nas/content/li…') 2 /nas/content/live/lavenderconnec/wp-includes/class-wp-hook.php(308): woosea_elite_generate_pages('') 3 /nas/content/live/lavenderconnec/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters('', Array) 4 /nas/content/live/lavenderconnec/wp-includes/plugin.php(517): WP_Hook->do_action(Array) 5 /nas/content/live/lavenderconnec/wp-admin/admin.php(259): do_action('toplevel_page_w…') 6 {main} thrown in /nas/content/live/lavenderconnec/wp-content/plugins/woo-product-feed-elite/pages/admin/woosea-generate-feed-step-7.php on line 20 2023-07-13T17:55:09+00:00 CRITICAL Uncaught TypeError: count(): Argument #1 ($value) must be of type Countable|array, null given in /nas/content/live/lavenderconnec/wp-content/plugins/woo-product-feed-elite/pages/admin/woosea-generate-feed-step-7.php:20
    Stack trace: 0 /nas/content/live/lavenderconnec/wp-includes/template.php(783): require_once() 1 /nas/content/live/lavenderconnec/wp-content/plugins/woo-product-feed-elite/woocommerce-sea.php(4725): load_template('/nas/content/li…') 2 /nas/content/live/lavenderconnec/wp-includes/class-wp-hook.php(308): woosea_elite_generate_pages('') 3 /nas/content/live/lavenderconnec/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters('', Array) 4 /nas/content/live/lavenderconnec/wp-includes/plugin.php(517): WP_Hook->do_action(Array) 5 /nas/content/live/lavenderconnec/wp-admin/admin.php(259): do_action('toplevel_page_w…') 6 {main} thrown in /nas/content/live/lavenderconnec/wp-content/plugins/woo-product-feed-elite/pages/admin/woosea-generate-feed-step-7.php on line 20
    Thread Starter rebeccaolson

    (@rebeccaolson)

    This does clarify – thank you! I just wanted to make sure I wasn’t making some sort of error. I’ll leave it up to the Google Gods and stop worrying about it. Thanks again.

    Thread Starter rebeccaolson

    (@rebeccaolson)

    Update: The issue was unrelated to the Scheduled Actions error. The POS plugin author created a patch to resolve it, and that did not work. However, I went into Woocommerce > Status > Tools and cleared the Analytics cache and then restored the historical data, and that did work. I’m still unsure what caused the error initially, but the steps above seem to have resolved it.
    Just wanted to update the thread in case it helps someone else experiencing the same issue.

    Thread Starter rebeccaolson

    (@rebeccaolson)

    Thank you – unfortunately, I feel like we keep going around and around. I have been trying to go to Analytics>Orders and filter by refunds to find the issue – I did that before I originally contacted you for help. Please see my original post, because it lists all the steps I’ve already taken. The issue is that when I go to Analytics>Orders I am getting an error on the date the refund occurred (April 24th) and it does not list the orders. Again, here is the screenshot of the error I’m getting:

    https://imgur.com/a/Zn6Z0ig

    I do see the totals at the top – just not the orders. I can search for other time periods and the report shows correctly, showing the individual orders with refunds. I have gone through each order on April 24th and do not see a refund on any order.

    So again, Analytics> Orders show reports correctly for all other days of the year, but on April 24th, I get the error in the screenshot above regardless of what filter I do or do not use. I cannot find this $4 refund in the orders for that day. It is possible this is related to the Woocommerce Point of Sale system/plugin, since April 24th was a Farmer’s Market day.

    Thread Starter rebeccaolson

    (@rebeccaolson)

    Hello – I apologize that it took me so long to get back to this. I switched to the Storefront theme and deactivated all the plugins except Wooocommerce and Woocommerce Admin, and the issue still persists. Do you have any other ideas for how to troubleshoot this? Thanks!

    Thread Starter rebeccaolson

    (@rebeccaolson)

    Thank you – I have sent the request to support.

    Thread Starter rebeccaolson

    (@rebeccaolson)

    Okay – thank you! Here’s the requested information, using a single product as an example for the screenshots:

    Reports>Products: https://snipboard.io/h1A6ID.jpg
    Product>General: https://snipboard.io/iovIMC.jpg
    Product>Inventory: https://snipboard.io/5WsNkb.jpg
    Product>Google Listings & Ads: https://snipboard.io/mD9USb.jpg

    System Status Report:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.lavenderconnection.com
    Site address (URL): https://www.lavenderconnection.com
    WC Version: 5.6.0
    REST API Version: ? 5.6.0
    WC Blocks Version: ? 5.5.1
    Action Scheduler Version: ? 3.2.1
    WC Admin Version: ? 2.5.1
    Log Directory Writable: ?
    WP Version: 5.8
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: ?
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.22
    PHP Post Max Size: 100 MB
    PHP Time Limit: 3600
    PHP Max Input Vars: 10000
    cURL Version: 7.58.0
    OpenSSL/1.1.1
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.34-37-log
    Max Upload Size: 50 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
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    staging_wp_xyke_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    staging_wp_xyke_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    staging_wp_xyke_yoast_seo_links: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    staging_wp_xyke_yoast_seo_meta: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
    wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_comments: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_options: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_postmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_posts: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    attachment: 301
    atum_supplier: 1
    boxzilla-box: 6
    ccf_field: 3
    ccf_form: 1
    ccf_submission: 1
    custom_css: 1
    elementor_library: 24
    envira: 1
    jp_img_sitemap: 1
    jp_sitemap: 1
    jp_sitemap_master: 1
    mc4wp-form: 2
    nav_menu_item: 52
    oembed_cache: 4
    page: 22
    pos_grid: 3
    pos_outlet: 3
    pos_receipt: 2
    pos_register: 5
    pos_session: 163
    pos_temp_order: 4
    post: 17
    product: 138
    product_variation: 118
    revision: 39
    rey-global-sections: 1
    rp_shop_giftcard: 5
    safecss: 1
    shop_coupon: 54
    shop_order: 7701
    shop_order_refund: 63
    testimonial: 13
    wpcf7_contact_form: 2
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (25) ###
    
    Autoptimize: by Frank Goossens (futtta) – 2.9.1
    Contact Form 7: by Takayuki Miyoshi – 5.4.2
    Elementor Pro: by Elementor.com – 3.3.7
    Elementor: by Elementor.com – 3.4.0
    Facebook for WooCommerce: by Facebook – 2.6.1
    Google Listings and Ads: by WooCommerce – 1.4.1
    Head and Footer Scripts Inserter: by Space X-Chimp – 4.52
    Smash Balloon Instagram Feed: by Smash Balloon – 2.9.2
    Jetpack: by Automattic – 10.0
    Mailchimp for WooCommerce: by Mailchimp – 2.5.2
    PW WooCommerce Gift Cards: by Pimwick
    LLC – 1.184
    
    Redirection: by John Godley – 5.1.3
    Rey Core: by ReyTheme – 2.1.1
    Stop Spammers: by Trumani – 2021.18
    Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.28
    Advanced Order Export For WooCommerce: by AlgolPlus – 3.1.9
    WooCommerce Admin: by WooCommerce – 2.5.1
    WooCommerce Extended Coupon Features PRO: by Soft79 – 3.2.0
    WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.9.3
    Point of Sale for WooCommerce: by Actuality Extensions – 5.5.2
    WooCommerce Shipping & Tax: by WooCommerce – 1.25.18
    WooCommerce USPS Shipping: by WooCommerce – 4.4.60 (update to version 4.4.61 is available)
    WooCommerce: by Automattic – 5.6.0
    Yoast SEO: by Team Yoast – 16.9
    WP Mail Logging: by Wysija – 1.9.8
    
    ### Inactive Plugins (1) ###
    
    WP Product Feed Manager: by Michel Jongbloed – 1.33.0
    
    ### Dropin Plugins (3) ###
    
    advanced-cache.php: advanced-cache.php
    install.php: install.php
    object-cache.php: Memcached Redux
    
    ### Must Use Plugins (6) ###
    
    Force Strong Passwords - WPE Edition: by Jason Cosper – 1.6.4
    SSO: by Garth Mortensen
    Mike Hansen – 0.3
    
    WPE ElasticPress Autosuggest Logger: by WP Engine – 1.0.0
    WP Engine Seamless Login Plugin: by WP Engine – 1.5.5
    WP Engine Security Auditor: by wpengine – 1.0.10
    WP Engine System: by WP Engine – 4.1.0
    
    ### Settings ###
    
    API Enabled: ?
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    gift-card (gift-card)
    grouped (grouped)
    pw gift card (pw-gift-card)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ?
    
    ### WC Pages ###
    
    Shop base: #2437 - /shop
    Cart: ? Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
    Checkout: ? Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
    My account: #3463 - /my-account
    Terms and conditions: ? Page not set
    
    ### Theme ###
    
    Name: Rey Child
    Version: 1.0.0
    Author URL: https://twitter.com/mariushoria
    Child Theme: ?
    Parent Theme Name: Rey
    Parent Theme Version: 2.1.1
    Parent Theme Author URL: https://twitter.com/mariushoria
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: /nas/content/live/lavenderconnec/wp-content/plugins/rey-core/template-parts/woocommerce/cart/cart.php
    /nas/content/live/lavenderconnec/wp-content/plugins/rey-core/template-parts/woocommerce/cart/mini-cart.php
    rey-child/woocommerce/emails/admin-new-order.php
    rey-child/woocommerce/emails/customer-reset-password.php
    /nas/content/live/lavenderconnec/wp-content/plugins/rey-core/template-parts/woocommerce/loop-orderby.php
    /nas/content/live/lavenderconnec/wp-content/plugins/rey-core/template-parts/woocommerce/loop-pagination-load-more.php
    /nas/content/live/lavenderconnec/wp-content/plugins/rey-core/template-parts/woocommerce/loop-price.php
    /nas/content/live/lavenderconnec/wp-content/plugins/rey-core/template-parts/woocommerce/loop-result-count.php
    /nas/content/live/lavenderconnec/wp-content/plugins/rey-core/template-parts/woocommerce/single-simple-add-to-cart-button.php
    /nas/content/live/lavenderconnec/wp-content/plugins/rey-core/template-parts/woocommerce/single-variation-add-to-cart-button.php
    /nas/content/live/lavenderconnec/wp-content/plugins/rey-core/template-parts/woocommerce/single-variation-data.php
    /nas/content/live/lavenderconnec/wp-content/plugins/rey-core/template-parts/woocommerce/single-meta.php
    /nas/content/live/lavenderconnec/wp-content/plugins/rey-core/template-parts/woocommerce/single-product-image.php
    /nas/content/live/lavenderconnec/wp-content/plugins/rey-core/template-parts/woocommerce/single-blocks.php
    
    ### Action Scheduler ###
    
    Complete: 3,891
    Oldest: 2021-08-09 23:18:46 +0000
    Newest: 2021-08-20 03:01:57 +0000
    
    Failed: 39
    Oldest: 2019-06-04 21:10:50 +0000
    Newest: 2021-08-18 05:46:14 +0000
    
    Pending: 3
    Oldest: 2021-08-20 04:56:04 +0000
    Newest: 2021-08-21 03:00:00 +0000
    
    ### Status report information ###
    
    Generated at: 2021-08-19 19:02:55 -08:00
    
    Thread Starter rebeccaolson

    (@rebeccaolson)

    Thank you! Is there any way to make the reply private or send you the information without sharing it publicly?

    Thread Starter rebeccaolson

    (@rebeccaolson)

    Thank you – I will post the idea now. I apologize, but I couldn’t (and still can’t) find this information in the plugin documentation. If it is in there, it’s buried somewhere. It would be great if it were clearly stated either in 2b. Setup and Configuration, or 2g. Google Smart Shopping Campaigns. Should I put this as a suggestion on the Ideas Board as well?

    Thread Starter rebeccaolson

    (@rebeccaolson)

    Thank you! I just came back on to update that I found and changed the setting for those products last night, and the feed was updated by this morning. Sorry I couldn’t seem to find it in the documentation – thank you so much for your quick response!

    Thread Starter rebeccaolson

    (@rebeccaolson)

    Hello – unfortunately, the issue is not resolved. I am running a farm and a small business, and haven’t had time to set aside to work on conflict testing. Please give me some time before closing this. Thanks!

    Thread Starter rebeccaolson

    (@rebeccaolson)

    Thanks for your help! Here are two screenshots that show the error I’m seeing when I try Analytics>Orders with the filter All Refunds:

    View post on imgur.com

    Thread Starter rebeccaolson

    (@rebeccaolson)

    Thank you so much for your quick response! I had already tried that option, but the $4 “return” on 4/24/21 still isn’t showing in the orders. The number *is* being calculated in the return total.

    If I filter for all refunds YTD, I see a total of $85.26. I cannot see the individual orders, just the totals. The graph says “no data for the selected range” and below that I get the big purple triangle with a message “there was an error getting your stats.”

    If I filter for “partially refunded” I see a single refund in January for $42. If I filter for “fully refunded” I see three orders in May for a total of $39.26. The $4 return on 4/24 does not show in any of these. However, it is being included in the total:

    $85.26
    -$42
    -$39.26
    =$4

    So it seems there may be some kind of error in the database that is either not showing the refund, or it is counting something as a refund that shouldn’t be, which is causing the report to fail. Any ideas how to go about fixing this?

    Thanks again!
    Rebecca

Viewing 15 replies - 1 through 15 (of 76 total)