rdwebstuff24

Giod to see people are out there and ready to help in this community.

Hi Tristan, thanks so much for persisting with this. I looked at the setting for both of these site in the area you mentioned and yes they were different. I made them the same and the same payment methods were displayed. Credit card and After pay. So these are the only 2 options available for the tickets plugin ( i think you mentioned that).

I think we can finally close this ticket.

Thank you for your help.

Thank you.

Hi sorry for the delay. I manually reinstalled both the event tickets and events calendar plugins on the inside job website to test as these events are not live to public. Nothing seemed to change in the checkout. Only Credit card was available. I then went and enabled both Klarna and afterpay to see if that made those options available but again nothing changed.

So when you say you can’t replicate the issue. Do you have a site with event tickets and event calendar using stripe and the same payment methods enabled? What does the checkout look like?

Hi Tristan083, yes both websites are hosted with Site Ground

How come people are willing to help but when the problem can’t be solved they stop. I still have the damn problem and it is the Events plugin causing all of my grief. I should just cut my losses and get a different plugin to use.

Hi Tristan, I have already done this step. I deactivated all other plugins and changed to a 2021 theme.

Nothing improved. You can see the results in this post earlier on.

Hi Tristan, I have already done this step. I deactivated all other plugins and changed to a 2021 theme.

Nothing improved. You can see the results in this post earlier on.

Hi Tristan, I have just tried this. I changed the Full circle website to connect the Inside job stripe account and the payment methods are the same as they were when the Full Circle site was connected to the full circle Stripe account. You would think that this would show me the same as the checkout page on the Inside job page but it doesn’t.

I have no idea why this is not working correctly and it is very fustrating.

Hi Tristan, the inside job/full circle experience are the 2 websites that use the tickets plugin and that have a stripe account each. See above in this post. it should explain everything.

let me know if you need anything else.

Hi Tristan083,

yes i have each website using its own tickets plugin and each is connected to its own stripe account via.

Thanks

Hi Darian, thanks so much for getting back to me.

I am only using tickets at the moment. I may have to get tickets plus.

BUT. I wish someone from Events calendar had of mentioned the above. It would have saved me weeks of anguish. A simple explanation instead going round in circles saying they don’t offer support.

Anyway back to your help.

As mentioned I have 2 sites using tickets. I have them both connected to stripe account. Both the accounts in stripe have the same payment methods enabled (see image above in thread). However, both of my checkouts offer different payment options when they should be the same. Why is that? the 2 checkout pages are below.

You mentioned that tickets should have the same options but they don’t seem to.

It seems I can’t control any of the payment methods unless I get tickets plus.

any more ideas??

Great forum when no one replies. Seems a waste of time.

How do I mark this as unresolved??

Hi Darian, sorry about the delay in reply. I have been away from computer. I cleared all of the cache and changed the theme to 2021. I deactivated all of the plugins, (there aren’t too many) and still the checkout does not works. See checkout page with 2021 theme.

The plugin is not working correctly. What do we do now?