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Thank you – we’ve tracked this down to a redirect setup in our .htaccess file

Okay, that makes sense. I’ve enabled PDFJS and the 404 comes when the lightbox tries to load this link:

https://www.swintonestate.com/wp-content/plugins/ari-fancy-lightbox/assets/pdfjs/web/viewer/?file=https%3A%2F%2Fwww.swintonestate.com%2Fwp-content%2Fuploads%2F2024%2F10%2FSamuels-a-la-Carte.pdf

That returns a 404.

The PDF that should be shown is https://www.swintonestate.com/wp-content/uploads/2024/10/Samuels-a-la-Carte.pdf

As it’s a live site, I can’t keep this feature broken so have set this back to iframe method for now. Hopefully the above is enough to identify the issue, but if not please let me know and I’ll set up a duplicate staging website to demonstrate the issue. Thanks!

Hi again,

Just checking you’re still available to help on this?

Thanks

Thanks for your reply! I’ve just tried that but when I click on a link, the light box opens up a 404 error page (the PDF exists). When I use the iframe mode the PDF displays. Any ideas what’s going on?

I’ve disabled the PDFJS setting again are this is a live site.