Raif D. a11n

Hi @pufkin55!

This kind of problem is usually caused by a conflict with your theme or with another plugin.
?
The best way to determine this is to:

• Temporarily switch your theme to Storefront
• Disable all plugins except for WooCommerce
• Repeat the action that is causing the problem

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

Hi @djarmo!

Thank you for trying that. Checking your site at: https://www.xmybijoux.nl/winkel/ I can see that the products are now on two columns.

Here is a screenshot of what I can see on my end: d.pr/i/96xWto

Am I missing something? Please feel free to let me know and we will take another look at this ??

Hi @aviaggarwal!

Thank you for sharing that with us ??

Can you please head to WooCommerce > Status > Tools and Regenerate the product attributes lookup table by clicking on the Regenerate button?

If that does not resolve the issue, please perform a full conflict test on your site by following the instructions below:

You can read more about plugin and theme conflicts in our Self-Service Guide.

How to test for conflicts

The best way to determine if the issue is being caused by a theme and/or plugin is to:

1. Temporarily switch your theme to Storefront or Twenty Twenty theme.
2. Try to reproduce the problem:?Check whether the filters appear correctly.
3. If the problem is resolved, it’s a theme conflict. If not, continue to the next steps.
4. Temporarily deactivate all plugins except WooCommerce. You can do this manually or use a plugin to help (see below for tools).
5. Try to reproduce the problem again. If the problem is resolved, it’s a plugin conflict. To figure out which plugin is causing the problem, continue to the next step.
6. Reactivate your other plugins one by one, testing after each, until you find the one causing conflict.

For more detailed instructions, check out How to test for plugin and theme conflicts.

Please let us know how that goes.

Tools to help with troubleshooting

Meks Quick Plugin Disabler will remember what plugins you had active when you switch it back on.

You can clone your site to a staging environment and perform tests without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

Hi @wwnas!

We do not seem to have a plugin that can meet your requirements on our WooCommerce.com marketplace however, I will leave this thread open for suggestions from other people who might have come across one such solution.

In the meantime, if you want to develop a custom solution for your store please check out our experts at https://woocommerce.com/experts. You will be able to find some of the world’s best WooCommerce Agencies there ??

Hi @djarmo!

To show two columns on your store please use the following code under Appearance > Customize > Additional CSS.

@media only screen and (max-width:768px) {
    .woocommerce-page ul.products{
        display: flex;
        -webkit-box-orient: horizontal;
        -webkit-box-direction: normal;
         flex-flow: row wrap;
    }
    .woocommerce-page ul.products li.product{
         flex: 0 0 50%;
         -webkit-box-flex: 0;
         padding: 10px;
    }

Let us know how it goes ??

Hi @aviaggarwal!

Can you please share your site’ System Status Report?

You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button, then paste it here.

Please feel free to redact any information from your System Status Report that you think should not be shared publicly. ??

Thank you!

Hi @laligne!

Thank you! Someone will handle this from there, so please keep an eye on the email ??

In the meantime, I am closing this thread! If you need help with something else please do not hesitate to open a new one!

Hi @laligne!

Are you using our Colissimo Shipping Integration?

If so please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

Otherwise, please share your site’s System Status Report with us.

You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button, then paste it here.

Please feel free to redact any information from your System Status Report that you think should not be shared publicly. ??

Thank you!

Hi @dudasypreguntas!

Thanks for trying that!

Can you please rename the whole plugins folder just like you did with WooCommerce and retry?

Let us know how it goes ??

Hi @ihdumille!

Thank you for keeping us in the loop.

Yes, contacting the developer of the plugin is the best way of getting support for this case as many currency switchers include that feature by default and you may not need a code snippet after all ??

In the meantime, I will mark this thread as resolved but feel free to open a new one in case something else pops up!

Hi @davewsovn !

This kind of problem is usually caused by a conflict with your theme or with another plugin.
?
The best way to determine this is to:

• Temporarily switch your theme to Storefront
• Disable all plugins except for WooCommerce
• Repeat the action that is causing the problem

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

If this does not solve the issue please share with us your site’s System Status Report.

You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button, then paste it here.

Please feel free to redact any information from your System Status Report that you think should not be shared publicly. ??

Thank you!

Hi @stianand !

Can you please further clarify whether you are checking under Products > Reviews? In case the review is not there please share with us the following information:

• A screenshot from under Products > Reviews
• Please also share your site’ System Status Report.

You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button, then paste it here.

Please feel free to redact any information from your System Status Report that you think should not be shared publicly. ??

Thank you!

Hi @shaary!

Can you please share your site’ System Status Report?

You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button, then paste it here.

Please feel free to redact any information from your System Status Report that you think should not be shared publicly. ??

Hi @wpuzman!

Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

Hi @domisso!

Can you please further clarify whether the issue is present on just this order or is it happening with others as well?

Was logging enabled for PayPal Express? If so can you please check whether there are any related logs to this order?

Finally, I’d suggest switching to PayPal Payments as the best option to receive payments through PayPal. It is available for free here: https://woocommerce.com/document/woocommerce-paypal-payments/

Thank you!