Raif D. a11n

Hi @jaygumanid!

Plugin suddenly stopped working ans shows critical error. Any incompatibilities?

We do not have any reported incompatibilities with the extension. Can you please share more details as to when this issue started? Was it after an update that made you think of incompatibilities?

Also, can you please head to WooCommerce > Status > Logs and grab the fatal error log regarding Pinterest for WooCommerce?

Thank you!

Hi @generosus

ssue solved. It appears one of your recent plugin updates fixed our issue. Thank you.

Great! Thank you for coming back and confirming that the issue is resolved. If you need help with anything else please feel free to open a new thread!

Have a great one!

Hi @doctore82!

Thank you for reaching out. I checked your site at https://www.gentlemans-empire.de/ and it appears that you have succeeded in creating a transparent form. Here is what I am seeing on my end: https://d.pr/i/yECDUD

If you still need help though, please let us know!

Hi @julie2009!

Is this related to Mail Poet? or to Elementor? I have reCaptcha active on my submission forms.

Can you please confirm which forms are you using? Is it the default MailPoet one or a third-party one like Elementor?

Depending on which type of form you are using we have a step-by-step guide on how to protect these forms here: https://kb.mailpoet.com/article/182-add-captcha-to-your-websites-forms

In case you are using Elementor (since you mention it) here is a guide from them on how to correctly implement reCaptcha: https://elementor.com/help/recaptcha-elementor-integration/

I hope this points you in the right direction.

Hi @julie2009!

If you cannot delete a subscriber, it means they’re probably added to the WordPress Users list or the WooCommerce Customers list. 

WordPress Users should be deleted as a User by going to the WordPress dashboard > Users page. 

Customers added to the WooCommerce Customers list can not be removed from this list or from the MailPoet plugin, unless you delete their order from the WooCommerce plugin. 

They can be marked as “Unsubscribed” though.

Hi @michealrowe1!

Great news! Happy to hear that you resolved the issue. Have a great one!

Hi @davout!

Thank you for reaching out.

Can this be done?

Yes, this can be done with the editor. Please refer to our documentation here: https://kb.mailpoet.com/article/297-create-a-subscription-form-with-our-editor on the steps on how to create the form.

Thank you!

Hi @michealrowe1!

Did you manage to resolve the issue? If not, can you please open a new thread?

Thank you!

Hi @ajgar28584!

Great stuff! You got to it before we could ??

Have a great one!

Hi @eaxic!

Great catch! I will go ahead and mark this thread as resolved, however, if anything else pops up please feel free to open a new one.

Have a great one!

Hi @keith_saunders!

Thank you for getting back to us and I am glad that the issue got resolved.

I will go ahead and mark this thread as resolved, please feel free to open a new one if something else pops up.

Hi @marialberti!

Could you please contact us through this form so we can investigate it further?

Thank you!

Hi @damiansmith86

Thank you for reaching out.

Can you please also share your site’ System Status Report?
You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button, then paste it here.

Please feel free to redact any information from your System Status Report that you think should not be shared publicly. ??

Thank you!

Hi @rokaklih

Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

Hi @tsso0120

Thank you for the update on the matter. While what you have done might prevent the updates, I would highly suggest not doing that, you can disable automatic updates but not prevent these crucial updates from time to time. Again, if there is something specific you are concerned about we are happy to listen ??