rcwatson

Resolved

I now have it working. For some reason it just started working and I don’t know why.

On Live, REST API is enabled.

This site is a Divi site, in case that matters for future issues like this.

Closing.

Thanks. That seems to have fixed the issue.

Thanks. We don’t have the Pro version, so I submitted it through the alternate form on that page as a “Bug” and mentioned your name as requested.

I turned on logging for the plugin and submitted the system info via that form. However, I was unable to turn on define( 'WP_DEBUG', true ); because the site would crash with the following message:

Fatal error: Uncaught Error: Call to undefined function wp_kses() in /home/mytowntr/public_html/wp-includes/functions.php:6073 Stack trace: #0 /home/mytowntr/public_html/wp-includes/functions.php(5799): wp_trigger_error(”, ‘File wp-db.php …’, 16384) #1 /home/mytowntr/public_html/wp-includes/wp-db.php(13): _deprecated_file(‘wp-db.php’, ‘6.1.0’, ‘wp-includes/cla…’) #2 /home/mytowntr/public_html/wp-content/plugins/a2-w3-total-cache/lib/W3/Db.php(11): require_once(‘/home/mytowntr/…’) #3 /home/mytowntr/public_html/wp-content/plugins/a2-w3-total-cache/inc/define.php(1569): require_once(‘/home/mytowntr/…’) #4 /home/mytowntr/public_html/wp-content/db.php(41): w3_require_once(‘/home/mytowntr/…’) #5 /home/mytowntr/public_html/wp-includes/load.php(685): require_once(‘/home/mytowntr/…’) #6 /home/mytowntr/public_html/wp-settings.php(132): require_wp_db() #7 /home/mytowntr/public_html/wp-config.php(127): require_once(‘/home/mytowntr/…’) #8 /home/mytowntr/public_html/wp-load.php(50): require_once(‘/home/mytowntr/…’) #9 /home/mytowntr/public_html/wp-admin/admin.php(34): require_once(‘/home/mytowntr/…’) #10 {main} thrown in /home/mytowntr/public_html/wp-includes/functions.php on line 6073

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Hello? Is thread now abandoned?

Checking in to see if there are any other things we can try here. Thanks.

Thanks. We do have wordfence-waf.php set up for MySQLi storage. I’ve now removed wp-content/wflogs and used these instructions to look up whether it’s using MySQLi, but it still says “file system” for the Active WAF storage engine. Also, the filesystem checks for whether the web server can read/write ~/wp-content/wflogs is, predictably, saying “No files readable” and “no files writeable”. Now I’m also getting the error “Unable to open /code/wp-content/wflogs/ips.php for reading and writing.” in the php-error.log. But, the error that initiated this thread has not reappeared in the short time I’ve done this and have visited the site repeatedly. It could appear later, but for now, it’s gone. What should I try next to make sure that MySQLi is working and so I don’t get “Unable to open /code/wp-content/wflogs/ips.php for reading and writing.” in the php-error.log?

Thanks. The host is Pantheon.io. On the Live environments of Pantheon, filesystems are read-only. We don’t have root access to Pantheon-managed containers, so we can’t just go in and change things to writeable. We’ve done all the workarounds they have us implement to make a symlink to their separate writable filesystem for Wordfence and other plugins with assumed write access. Pantheon doesn’t currently have any symlink workarounds listed in their documentation for the /plugins/wordfence directory. Can you let me know which file(s) and directory(ies) need to be writeable in /plugins/wordfence and I’ll create symlinks for those. I’ll also have them update their documentation so that others don’t have this issue in the future.

Thanks. I sent the diagnostic just now.

My problem now is that since I added a previously-used license key to get my initial setup done, I no longer have the Wordfence > Install page on the left-hand menu. When I remove the license key from the text box to try to trigger it anew, I cannot proceed with anything unless I have a license key. It would be nice if the old way of getting a free license key through the website was reinstated.

@ankitposimyth I added the debug settings you recommended and nothing was produced in the php-error.log file. But my hosting provider surfaced this error in its dashboard:

Uncaught Error: Class 'Elementor\Scheme_Typography' not found in /code/wp-content/plugins/theplus_elementor_addon/modules/widgets/tp_adv_text_block.php:165
Stack trace:
#0 /code/wp-content/plugins/elementor/includes/base/controls-stack.php(2280): TheplusAddons\Widgets\ThePlus_Adv_Text_Block->_register_controls()
#1 /code/wp-content/plugins/elementor/includes/base/controls-stack.php(494): Elementor\Controls_Stack->init_controls()
#2 /code/wp-content/plugins/elementor/includes/base/widget-base.php(177): Elementor\Controls_Stack->get_stack()
#3 /code/wp-content/plugins/elementor/includes/managers/widgets.php(336): Elementor\Widget_Base->get_stack(false)
#4 [internal function]: Elementor\Widgets_Manager->ajax_get_widget_types_controls_config(Array, Object(Elementor\Core\Common\Modules\Ajax\Module))
#5 /code/wp-content/plugins/elementor/core/common/modules/ajax/module.php(171): call_user_func(Array, Array, Object(Elementor\Core\Common\Modules\Ajax\Module))
#6 /code/wp-includes/class-wp-hookwp-content/plugins/theplus_elementor_addon/modules/widgets/tp_adv_text_block.php:165an hour ago

I found the button for scanning unused widgets and I turned off all the unused ones. That didn’t fix anything with Elementor, though. It still was in a state of freezing up and not getting to where I can edit anything.

Then I repeated disabling individual plugins and found that this time it’s the plugin named Premium Addons for Elementor that is causing the problem.

As for the error I noted above, if it helps, here is the site health info from WordPress

### wp-core ###

version: 5.9.3
site_language: en_US
user_language: en_US
timezone: America/Chicago
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: open
environment_type: production
user_count: 443
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /code
wordpress_size: 204.07 MB (213981324 bytes)
uploads_path: /code/wp-content/uploads
uploads_size: 1.39 GB (1495298834 bytes)
themes_path: /code/wp-content/themes
themes_size: 28.15 MB (29522057 bytes)
plugins_path: /code/wp-content/plugins
plugins_size: 283.46 MB (297225970 bytes)
database_size: 153.20 MB (160644144 bytes)
total_size: 2.05 GB (2196672329 bytes)

### wp-active-theme ###

name: Astra (astra)
version: 3.7.10
author: Brainstorm Force
author_website: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
parent_theme: none
theme_features: core-block-patterns, astra_hooks, widgets-block-editor, align-wide, automatic-feed-links, title-tag, post-thumbnails, html5, post-formats, custom-logo, customize-selective-refresh-widgets, editor-style, woocommerce, rank-math-breadcrumbs, amp, menus, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, widgets
theme_path: /code/wp-content/themes/astra

### wp-themes-inactive (2) ###

Twenty Twenty-One: version: 1.5, author: the WordPress team
Twenty Twenty-Two: version: 1.1, author: the WordPress team

### wp-mu-plugins (3) ###

MU WP Native PHP Sessions: version: 0.1, author: Pantheon
Pantheon: version: 0.2, author: Pantheon
stagingpilot.php: author: (undefined), version: (undefined)

### wp-plugins-active (42) ###

Antispam Bee: version: 2.11.0, author: pluginkollektiv
Astra Pro: version: 3.6.7, author: Brainstorm Force
Astra Widgets: version: 1.2.11, author: Brainstorm Force
Bloom: version: 1.3.12, author: Elegant Themes
Braintree for WooCommerce Payment Gateway: version: 2.6.4, author: WooCommerce
Contact Widgets: version: 1.7.0, author: GoDaddy
Cookie Notice & Compliance for GDPR / CCPA: version: 2.2.3, author: Hu-manity.co
CTX Feed: version: 4.4.59, author: WebAppick
Ele Custom Skin: version: 3.1.4, author: Dudaster.com
Elementor: version: 3.6.5, author: Elementor.com
Elementor Pro: version: 3.6.5, author: Elementor.com
Facebook for WooCommerce: version: 2.6.13, author: Facebook
Google Analytics for WordPress by MonsterInsights: version: 8.5.0, author: MonsterInsights
Limit Login Attempts: version: 1.7.1, author: Johan Eenfeldt
Ninja Forms: version: 3.6.9, author: Saturday Drive
Pantheon Advanced Page Cache: version: 1.0.0, author: Pantheon
Pinterest for WooCommerce: version: 2.4.3, author: premmerce
PixelYourSite: version: 8.2.18, author: PixelYourSite
PixelYourSite Pinterest: version: 3.2.5, author: PixelYourSite
Premium Addons for Elementor: version: 4.9.10, author: Leap13
Premium Addons PRO: version: 2.7.8, author: Leap13
Redirection: version: 5.2.3, author: John Godley
Regenerate Thumbnails: version: 3.1.5, author: Alex Mills (Viper007Bond)
SendGrid: version: 1.11.8, author: SendGrid
Simple History: version: 3.2.0, author: P?r Thernstr?m
Smush: version: 3.9.8, author: WPMU DEV
Storefront Product Pagination: version: 1.2.4, author: WooThemes
SVG Social Menu: version: 2.0.0, author: Florian Brinkmann
The Plus Addons for Elementor: version: 5.0.8, author: POSIMYTH
The Plus Addons for Elementor Page Builder: version: 4.1.7, author: POSIMYTH
Ultimate Addons for Elementor: version: 1.36.4, author: Brainstorm Force
Ultimate Addons for Gutenberg: version: 1.25.4, author: Brainstorm Force
Variation Swatches for WooCommerce: version: 1.1.19, author: Emran Ahmed
Vintage Charm Homestead Custom Post Types: version: 1.0, author: Easily Amused
WooCommerce: version: 6.4.1, author: Automattic
WooCommerce Blocks: version: 7.5.0, author: Automattic
WooCommerce Content Inserter: version: 1.0.0, author: Rob Watson
WooCommerce Square: version: 2.9.1, author: WooCommerce
WooCommerce USPS Shipping: version: 4.4.70, author: WooCommerce
Woo Custom Stock Status: version: 1.3.0, author: Softound Solutions
Wordfence Security: version: 7.5.9, author: Wordfence
Yoast SEO: version: 18.6, author: Team Yoast

### wp-plugins-inactive (1) ###

Mailchimp for WooCommerce: version: 2.6.2, author: Mailchimp

### wp-server ###

server_architecture: Linux 5.10.109+ x86_64
httpd_software: nginx/1.16.1
php_version: 7.4.27 64bit
php_sapi: fpm-fcgi
max_input_variables: 10000
time_limit: 300
memory_limit: 256M
max_input_time: 900
upload_max_filesize: 100M
php_post_max_size: 100M
curl_version: 7.61.1 OpenSSL/1.1.1k
suhosin: false
imagick_availability: true
pretty_permalinks: true

2. Unused Widget Disable

If your Hosting Provider doesn’t allow a higher memory limit, You just need to disable all unused widgets from The Plus Addons and all other Elementor addons you have installed. This will reduce the need for the required memory limit as the total number of active widgets will go down.

Do I need to have The Plus Addons for Elementor turned on to do this, even though Elementor is inaccessible to me when it’s turned on? How will I know which widgets are unused? Is there a simple way to determine this other than going through every page and poking around to see what’s in use and what’s not?

Thanks. Sorry, I misidentified the plugin earlier. Upgrading by downloading it from your website fixed it.

I already have updated to the latest version (2.4.2) of this plugin (see https://premmerce.com/woocommerce-pinterest/). It’s still presenting this error message. Is that the right plugin? Is there something else to try?