Rich B. a11n

Hi again,

Thank you for coming back to us on this.

On this new login/sign up page the checkbox appears only once, but like I said, if I switch back its still duplicated.

Got it. If you could temporarily re-enable that (providing it doesn’t cause you any issues of course), that would be great, thanks. We’ll then take a look and see if we can identify the reason for the duplication.

Hi there,

Thank you for your patience.

Are you still experiencing issues with this? I ask because I have accessed the site’s front end and don’t appear to have the same duplicated checkboxes or page layout.

To clarify, I have checked this at the account stage and the checkout, on both mobile and desktop.

If so, can you share a little more information on this, please? Thank you!

Hi there!

Thank you for contacting Woo support!

In WC, there is not way to bulk edit the products, so I’d have to manually go in and change 300+ products each time.

This should be possible with the built-in import/export feature in WooCommerce ??

I can’t find a way to import the file and have it change the ‘sync with square’ to yes.

Before actioning the below, I’d recommend taking a full store and database backup.

Here’s what you’ll need to do for the export:

• Navigate to Products in your dashboard.
• Click the Export button at the top of the product list.
• Check the Yes, export all custom meta checkbox.
• Click Generate CSV.
• This will provide you with the format and a list of your existing products.

At this point, the downloaded CSV can be edited:

• You’re looking for a column named Sync with Square as you’ve mentioned.
• The values will need to be yes or no. I’d recommend testing with one product initially.
• Re-export the file as a CSV.

Now for the import:

• Navigate to Products in your dashboard.
• Click the Import button at the top of the product list.
• Check the ?Existing products that match by ID or SKU will be updated. Products that do not exist will be skipped. checkbox if you’re only editing exiting products, rather than adding new ones.
• Click the Continue button and follow the steps.
• Check that the Sync with Square checkbox has been updated.

You can also read more about this process here:
https://woocommerce.com/document/product-csv-importer-exporter/

Could you try the above and let us know if you experience any issues with this process, please?

We’ll then be able to have another look at this for you. Thank you! ??