I explained that I was hacked. I told him that I tried to delete all the wordpress files, but wasn’t sure how to reinstall them. Ask if they have a back up from a few days before you were hacked that they can install for you. Ask if they can take a look and see if there is anything there. My malware was in the Frontpage Extension, so have them check there as well as the code for the different pages. They should be able to delete it and put everything back to normal.