Ricardo de la Vega

@georgiganchev, thanks for your response.

I have tested compatibility, no issues with any other elements. I have confirmed in other environments. However, it might be an error on my side regarding reinstalling this plugin. I have deleted encryption key and plugin files. I have not deleted tables generated by the plugin such as visitors and events logs entities. Do I need to delete these or any other things? I’d like to have it reinstalled completely from zero. What do you suggest?

The most important potential cause of this, that we have detected, is that after we changed SSL Certificate, this trouble began.

Same error with 2FA. If I deactivate that function users can login, however unsetting this is not suitable in terms of risks. In my site everything is updated and well built, but on Friday we found some users could not login properly, as after inserting their 2FA codes they were unable to proceed to the dashboard. There is something between SiteGround Security Optimizer and WordPress not working well. I have looked for anything but did not found hints that can lead me to solve this. I reached out to hosting provider, we did analyze infrastructure but nothing, it’s not other plugins, it is SiteGround Security Optimizer.

• This reply was modified 9 months ago by Ricardo de la Vega.