Ravi Oza

@rimpal1011,

Icegram do not provide any api integration with the third party services.
But, we made it flexible to work with the most of the form providers.

I suggest you to give it a try. let us know, if you are facing any issues.
We will check and update you accordingly.

I hope this helps.
Thanks.

@darmenti,

It look like conflict with some another plugin.
There is one popup/div(invisible) on the top of the button with highest possible z-index. This makes the button inaccessible and it is not responding to the clicks.

Please refer the screenshot.

You can change the position of that popup (from another plugin), may be on the bottom-left of the screen OR can be tweaked with some css changes.
Add the below css code into ‘Icegram campaign > Custom Code > CSS’ textarea. This will give highest z-index to Icegram message and little less to the popup from another plugin.

#os_auto_engage_box{
  z-index: 2147483640;
}

#ig_this_message{
  z-index: 2147483647;
}

I hope this helps.
Thanks.

Are you adding form HTML in the form embed area?
Form embed functionality will only keep html tags (no JavaScript, no CSS) and style them according to options you selected. This could be the reason why submission and redirection are not working.

But still, I need to check the exact issue.
Please provide us the link to the page with the above form.

You can add form HTML in message body and check.
Are you getting any errors on form submission?

I hope this helps. ??
Thank you.

@11whyohwhy15

If you want, we can email you a file.
Or you can wait for the next release.

@11whyohwhy15,

You can also contact our support, here.
We will provide you a file with the fix.

@11whyohwhy15,

Thank you for providing the URL, We are able to reproduce the issue.
We will fix it in next release.

I hope this helps.
Thank you.

Hi,

Sorry for being late in reply.
Action-bar works with most of the navigation menus.
But with some of them, it doesn’t work as desired. Their visibility state changes dynamically (e.g. on scroll), and that causes the issue. It doesn’t create issues on page load.
I suggest you to use action-bar with the bottom position.
I hope this helps.

Thanks,
Team Icegram.

Hi,

Icegram works fine with most of the third party lead capture services/form plugins. But it is not possible to make it compatible with all of them.
There is no direct integration available for MailGet.

You can add MailGet Form(HTML or shortcode) inside “Icegram Message > Message Body” or use Form embed functionality “Icgram Message > Form > Use Opt-in / Subscription / Lead capture form”

Give it a try, It should work.

If you are facing any issue, let us know.
We will look into it and will fix it(if it is possible from our end).

You can also contact our support team, here.

I hope this helps. ??

Thank you,
Team Icegram.

Hi Jeff,

I have checked your site and didn’t find Icegram messages on it. They are not loaded on the page.
I also found javaScript errors in your browser console and suggest you to solve them. This will allow Icegram to load and will start working.

Let us know, if you are still facing the issue.
I hope this helps.

Thanks,
Team Icegram.

Hi Nitesh,

You need to Paste Form HTML or WordPress shortcode inside the Custom Form > textarea.

Thanks,
Team Icegram.

Hi Jidy,

Check the option “Once CTA is clicked, do NOT show this campaign again for – Never” under Display Rules > Retargeting.
This will not show the popup again to the users who clicked the button.

It seems your page is refreshing after form submission and may be that is reopening the popup. The above solution might solve this issue.
Please provide the URL of the page to confirm this.

If you want to close the popup after submission, you need advance CTA actions available in Icegram Engage Pro plan.

Let me know, if you still have query.
I hope this helps.

Regards,
Team Icegram.

Hi,

I have checked the Icegram message on your site and it looks the above CSS has fixed the issue for mobile view.

I am marking this as resolved.
You can contact us if you need any help.

Thank you ??

Ravi Oza,
Team Icegram.

Hi,

I have checked your site and found an action-bar on your home-page.

I am marking this as resolved.
You can contact us if you have any query.
Thank you ??

Ravi Oza,
Team Icegram.

Hi,

I have checked the Icegram message on your site and it looks the above CSS has fixed the issue for mobile view.

I am marking this as resolved.
You can contact us if you need any help.

Thank you ??

Ravi Oza,
Team Icegram.

Hi,

We also need to add some css for mobile devices, after the above customisation.
Add below css with the above code.

@media only screen and (max-width: 768px){
    #ig_this_message .ig_form_container:after{
        bottom: -2em;
    }
}

I hope this helps.

Ravi Oza,
Team Icegram.