raulfox

Hello Elvira,

the option is enabled by default in every Ourlook browser app. It does not matter if it is checked or unchecked though. I have tried both with no difference (I have sent test emails to try it).

In mobile app there is no such option (or I could not find it)

Best!

Hello and thank you for your answer.

Is this common issue known for web browser outlook? I am not talking about any outlook application (in android app it renders ok though).

Best!

Hi Elvira, and thank you for your quick answer.

I understand that new welcome emails are not sent to old subscribers, but I am talking about configuring a welcome email for a time after subscription and sending it to users whose subscription is under that time. Therefore, this welcome email could be scheduled to be sent to the subscriber in the proper time as if it was created when the subscription happened.

For instance, if I create a welcome email and configure it to be sent 5 weeks after subscription, users who has subscribed only 3 weeks ago should receive it in 2 weeks from now.

I don’t know if I am explaining the use case in an understandandable way.

Thanks! Best regards!