Rara Themes

Hello Betweenthehangers,

I am sorry for the inconveniences. But, we thoroughly check all our themes and upload it on WordPress Repository.

I am not sure but the reason might be because of your site infected with the malicious code before switching to the theme. We will be very happy to assist you on this issue. We have a dedicated support team 24/7 to check on this.

You can contact us via https://rarathemes.com/support-ticket/

We just double check this on our server and few other servers. It looks fine.

Can you please create a ticket about this? So that we can check this on your side.

Thank you.

Hi @wfdave

Increasing memory limit to 768M in php.ini fixed the problem.

Thanks.

Hi @wfdave

Increasing memory limit still not working.

Hi @borrowdalestory

Thank you for contacting RaraTheme Support. we are happy to help.

We’ve just checked your site and saw that you have not selected Homepage Template.

Recommended size for the slider is ( 1920 x 967 ) not ( 999 x 257 ). It will obviously shrink cause the recommended size is way too bigger than size you are using at the moment.

If you have further question or need help, please feel free to write to us at https://raratheme.com/support-ticket/. We have a dedicated support team to help our theme users.

Have a nice day!

Best regards,
Rara Theme Team

Hi @eyasir

What is “so bad” could you please explain your issue in more detail?

Have you referred to the documentation on how to setup your website using the free theme? We have a step-by-step documentation here – https://raratheme.com/documentation/lawyer-landing-page/.

Also, please post your site URL so that we can understand the issue better.

If you have further question or need help, please feel free to write to us at https://raratheme.com/support-ticket/. We have a dedicated support team to help our theme users.

Best regards,
Rara Theme Team

Hi @fbntla

We’ve updated the theme and fixed the issue. Please check. You can post this question in our support forum as well. Our official email for support is [email protected]

If you have further question or need help, please feel free to write to us.

Thank you.

Best regards,
Rara Theme Team

Hi @qualityskillacademy,

Please remove previously added CSS and add the following CSS in Additional CSS.

.home .site-main .entry-content,
.home .site-main .entry-content p:first-child,
.home .site-main .entry-content figure {
  margin-top: 0;
}
.home .site-content {
  padding-top: 0;
}

If you have further question or need help, please feel free to write to us.

Thank you!

Hi @qualityskillacademy,

Thank you for contacting RaraTheme Support. I am happy to help.

Can you please remove the CSS
.home .site-content { margin-top: -57px; }

And please add the following CSS in Additional CSS.

.home .site-main .entry-content,
.home .site-main .entry-content p:first-child,
.home .site-main .entry-content figure {
  margin-top: 0;
}

You can post this question in our support forum as well. Our official email for support is [email protected]

If you have further question or need help, please feel free to write to us.

Thank you!

Hi @areckmann

Restaurant and cafe theme uses Fontawesome version 4.7. You can get the list of the icons via https://fontawesome.com/v4.7.0/icons/. Please select only the name and paste it on the section.

If you have any further question, Feel free to write us at support forum.

Thank you.

Hi @roycegracie,

No, it wasn’t mistake to add “front-page.php” in the theme. We have added it so that one doesn’t have to choose a page template to show home page sections.

You can still create a static homepage with “front-page.php” in the theme by disabling every section of the Home Page Settings from customizer.

If you have any further queries please fill free to ask our support team.

Thanks

Hi @ypapa, thank you for the review. We are glad you like the theme.

Could you please tell us why you choose to give us 3 stars out of 5? What could we have done to convince you to give us 5 stars?

Thank you.

Hi @nyleve,

Could you kindly tell us what issues you are facing? If you can give us more details, our support team can help.

If you haven’t already seen the documentation which includes a step-by-step guide on how to use the Travel Agency Pro theme, we would kindly request you to go through it.

If you need further support, kindly contact our support team by filling the support ticket form via this link. Our support team will get back to you with solutions within 24 hours.

Thank you and have a nice day!

Best regards,
Rara Theme Team

Hi @@jkamau822,

We have tested the inquiry form and it is working on our side.

You might be facing issue due to various reasons. It could be hosting or plugin conflict.

Please confirm the following:
1. Are you using the latest version of WP Travel Engine plugin?
2. Does your hosting meet the requirement recommended by WordPress?

If your answer to both the question is true, we will need to look further on your website. Please get in touch with our support team here. Our support team will look at the cause of the issue and get back to you with a solution.

Thank you.

Best regards,
Rara Theme Support Team

Hi @jkamau822,

We have tested the inquiry form and it working fine on our side.

Could you please confirm you are using the latest version of WP Travel Engine plugin?

Please also check whether or not your hosting meets the requirement recommended by WordPress here.

The issue with the email sometimes can be due to hosting. Please check and let us know.

If the above requirements are met and you are still facing the issue, please get in touch with our support team here. They will look into the cause of the issue and get back to you with solutions.

Thank you.

Best regards,
Rara Theme Support Team

Hi @sonataelise,

We would very much appreciate if you can send us the screenshot of the issue. Please also let us know the following to find out the issue and fix it.

– Kind of mobile
– The screen size of the mobile
– The browser name
– Version of the browser

Please send us the details via the form here.

Thank you.