ralsalih

Just in case anyone was wondering what was the cause of the problem, we were using a plugin called groups, and it was conflicting with wp_cassify.

Thanks Steve!

Rusul

Hi Alian,

Yes, I figured it out. Thanks for your reply.

Best,
Rusul

I deactivated the plugin but still jetpack was doing the same thing.
I opened a support ticket with jetpack.com. Please let me know if you need more info.

Thanks,
Rusul

Hi Jeremy,

I didn’t find any “add_action( ‘wp_login'” line in the “User Role Editor Pro” plugin files.

For the IP question, this is a test server that is running behind a load balancer.

Please let me know what else do I need to do!

Thanks for your help,
Rusul

Yes we use User Role Editor Pro.
So this started to happen after we upgraded to php71, put the site behind a loadbalancer, and used wp cassify plugin to login.
Also, what does “Your current IP” mean which is under jetpack settings/Protect whitelist? I noticed that it doesn’t show my IP address, what IP address should be there?

Thanks,
Rusul

I found that the cassify plugin works only with single sites, not multisites. Is your plugin supposed to work with multisite, if yes please let me know what can I do?

Thank you for your help,
Rusul

I also disabled all the plugins except cassify and I wasn’t able to customize the appearance. The customize option only works when cassify is disabled.

Thank you,
Rusul

Hi,

I created a new admin user and I am still having the same issue. Any ideas?

Thank you for your help,
Rusul

Hi,

I changed my account privilege to administrator role, but I am still having the same error.

Any other idea?

It would be great if you can send me a document in English, I don’t know french.

Thank you for your help,
Rusul

Also, we have other customized themes for other websites and we are having the same problem with all of them.

Thank you,
Rusul

I sent you the theme via dropbox.

Thank you for your help,
Rusul

Hi,

We are using a customized theme. I tried to attach it for you to test, but couldn’t find an attachment button.

Any suggestions about how to solve this problem?

Thank you for your help,
Rusul