Razvan Aldea
Forum Replies Created
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Forum: Plugins
In reply to: [Download Monitor] Download stuck in a retry loop since updateHello @andrewsheldon17181 ,
Could you please provide a link to a page where a test Download resides, so we can have a look?
Warmly,
RazvanForum: Plugins
In reply to: [Download Monitor] DLM Downloads Paths in MultisiteHello @jairoochoa ,
Thank you for the feedback. I went ahead and created a ticket for the dev team, so most probably will be resolved in the next update.
Warmly,
RazvanHi Matt,
I don’t know if there is a plugin that handles this, to be honest, in general we recommend users to talk to the host and ask for the PHP error log, as it is safer this way and the host would know what to offer.
Warmly,
RazvanForum: Plugins
In reply to: [Download Monitor] Uncaught TypeError: jQueryThank you for the feedback, we’ll issue a fix in the next update.
Warmly,
RazvanForum: Plugins
In reply to: [Download Monitor] PHP Fatal error: Uncaught Exception: Download not found inHello @jairoochoa ,
I managed to reproduce the issue. A fix will be available in the next update.
Warmly,
RazvanHello Matt,
Thank you for the video, very informative ??
We are experiencing a minor issue with these scenarios, but we are preparing an update, version 5.0.10, which will resolve it. However, I am somewhat curious about the error that occurred, as it may indicate a different problem. Could you please send us the error log? If you prefer not to share it publicly, feel free to use the contact form provided.
Warmly,
RazvanForum: Plugins
In reply to: [Download Monitor] block sort orderThank you for the info. It appears to be from one of our premium extensions.Please contact us here, as we are not allowed to handle support for premium plugins here.
Warmly,
RazvanForum: Plugins
In reply to: [Download Monitor] block sort orderHello,
Could you please specify what block are you referring to? A screenshot like this would do, where you pinpoint the block.
Warmly,
RazvanHello @mattdotcom ,
The UTM should function as expected and not cause any issues. Can you confirm if the download was created within the specified subdomain, thecircle.founderscircle.com?
Warmly,
RazvanForum: Plugins
In reply to: [Modula Image Gallery] JS issue (not a function) – Modula not displayingHello @paresseuxcurieux ,
It appears you are using a caching and minifying plugin that delivers cached and minified scripts to the front end. Could you please clear the cache and redo the minification process, then inform us if the issue continues?
Warmly,
RazvanForum: Plugins
In reply to: [Download Monitor] Question About Payment PlatformsHello @2chicks ,
Are you referring to our own Shop? For the moment, only PayPal is supported in our own shop, Stripe will be implemented in the near future.
Warmly,
RazvanForum: Plugins
In reply to: [Download Monitor] Approved download paths.Hello @natnat5555 ,
Are you by any chance on a multisite?
Warmly,
RazvanForum: Plugins
In reply to: [Download Monitor] Access denied to this file (for all files)Hello,
Yes, we’ve changed the way the allowed paths are defined, but the previous allowed paths should have worked with the new version without any changes. We’re going to look into this and see if we’ve missed something.
Warmly,
RazvanForum: Reviews
In reply to: [Download Monitor] Does not work when wp uploads folder is on CDNHello @cd1207 ,
Could you please give us more info about your installation? Is you uploads folder hosted on an external CDN by default host configuration or did you make modifications?
Warmly,
RazvanForum: Plugins
In reply to: [Download Monitor] Access denied to this file (for all files)Hello @squareeye ,
Could you please go in admin and edit a Download and let us know if there is a notice about allowed paths displayed? If there is, please go to Network Admin > My Sites > Edit {problematic site} > DLM Downloads Path and add/enable the Path mentioned in the Download Edit screen.
Warmly,
Razvan