rajkakadiya

Hello @angelicsounds,

As we’ve discussed and provided support via email, the issue has now been resolved. Everything should be working fine. Kindly confirm here that the issue has been fixed.

Thanks again for your patience and cooperation!

Hi Eszter,

Thank you for bringing this issue to our attention, and we apologize for the delay and any inconvenience caused. We’re happy to inform you that this issue has been addressed in the latest version of the plugin.

Please update to the latest version, and let us know if you encounter any further issues or have any other questions regarding the plugin. We’re here to help!

Thanks again.

Hello @angelicsounds,

Apologies for the inconvenience.

We’ve noted your suggestion and will update the function name in the JavaScript from “isNumeric” to “wdgk_isNumber” in our next release.

Thank you for your valuable input!

Hello @amanda3ip and @jenudsblog

Thank you for providing the access credentials. We needed access because the issue was not replicable in our testing environment. After troubleshooting the problem on your site, we’ve identified the issue and made updates to the plugin. Please update the plugin to the latest version.

If you encounter any further issues after the update, feel free to reach out to us at [email protected], and we will assist you promptly.

Hello,

Thank you for reporting this!

Please note that the shop page itself is password protected. If you want the categories and products to be protected as well, you can enable password protection for those pages individually. You can follow the instructions in this screenshot: https://prnt.sc/q75WBVba_reB, which will ensure that your categories are also protected.
If you are still experiencing issues, feel free to reach out to us at [email protected].

Hello,

Thank you for reporting this!

We have tested various scenarios but have not been able to replicate this issue. For more in-depth troubleshooting, could you please provide temporary access to your site? This will help us investigate the problem directly and find a solution.
Please provide login access and contact us at [email protected].
Looking forward to your reply!

Hello,

Thank you for reaching out and letting us know about this issue.

I have checked the page (https://kidsforkids.org.uk/what-we-do-projects/) but I’m unable to see any fatal error on my end. Could you please provide a screenshot of the error you’re encountering, as well as the URL of the specific page where the issue occurs? This will help us investigate further and resolve the problem.
Please provide login access and contact us at [email protected].
Thank you for your cooperation!

Hello @geea, We have followed the saem way to reproduce. Unfortunetly, we not got any bug. Please provide login access and contact us at [email protected].

Hello @deserthighway,

We have checked plugin with the protected shop page with pagination as you mentioned in the forum. All looks fine here with pagination.
https://prnt.sc/gAqyrON4yJCs

Please explain in brief about the issue with screenshots. Feel free to reach out to us at [email protected].

Thank you.

Hello @deserthighway,

Sorry for the delayed reply.

If possible please explain issue in the brief description with screenshots.

If you are still experiencing issues, feel free to reach out to us at [email protected].

Hello @eri32s98 @bizanimesh,

Sorry for delayed reply.

We have resolved the bug in the updated version of the plugin. Everuthing looks fine in the updated version.

Thank you.

“Hello @eri32s98,

Could you please try checking the pages after deactivating the Password Protect plugin?

If the problem persists, let us know which addon you’re using so we can identify the issue and help resolve it.

Thank you!”

Hello @deserthighway,
Apologies for the delayed reply. We have reviewed the provided links, and it appears that no pages are protected. If possible, could you please reach out at [email protected] to provide a brief description of the issue and share the login details so we can assist you in identifying the exact problem. Thank you.

Hello @marketingcopenhagen,

We have tested it in the Safari browser, and everything appears to be fine. It is asking for a password as expected. Please check the provided screenshot of Safari: https://prnt.sc/eT2EsAjMxNuA

If you are still experiencing issues, feel free to reach out to us at [email protected].

Thanks.

Hello @marketingcopenhagen,

Apologies for the inconvenience.

Few days ago, we released a new version of the Password Protect plugin. Unfortunately, we are not experiencing the issue you mentioned.

Could you please provide a brief explanation of the settings you are using? This will help us resolve the issue for you.

Thank you for your understanding and patience.