railmedia

Hi @shovonboshak,

Thank you for your suggestion. This will be available in the Pro version which will be available probably in the second half of 2022.

Best regards,
Adrian

• This reply was modified 3 years ago by railmedia.

Hi nik252,

Many thanks for your messages. I’m sorry to hear that you are experiencing the fields being cleared by Order Tip for WooCommerce.

First off, please update to version 1.2.0 when possible.

Secondly, I’ve tested on your website’s checkout page and the only scenario where I see only the Delivery Information fields being cleared is after a page refresh is triggered.

The main Woo checkout fields preserve their values and nothing gets deleted.

Please take a look at the video I grabbed here: https://drive.google.com/file/d/1J4tIbyrWQTL7KtB2GJzG5jJZOo1lOplf/view?usp=sharing

If I should test differently, please let me know. Perhaps this happens with a user that has already placed an order before?

Best,
Adrian

Hi there @jahur,

Thank you for your reaching out. I will take a look at this issue, however, to me it looks like it’s more a problem with how the shipping is configured on your website.

The fee (tip) is not considered a product and therefore it’s probably not taken in consideration when the total is calculated.

In your scenario, $30 is the cart value, and $50 is the cart total (including the $20 tip) so the shipping acts accordingly.

Perhaps you can check the shipping configuration on your side and make sure that free delivery is actually triggered when the cart total (as opposed to cart value) is met?

Best regards,
Adrian

Hi there @truongln88,

Thank you for reaching out. I will test these issues on my end and send a resolution as soon as I can.

Best regards,
Adrian

Hi there @tremulous,

Thank you for your suggestion. I will consider this for the next release.

Best regards,
Adrian

Hi there @simonperdu,

Thank you for reaching out. I will definitely consider the position you mentioned.

I should release a new version of the plugin hopefully by next week.

I’ll also take a look at the tooltip icon for the settings field – thank you for mentioning it.

Best regards,
Adrian

Hi there Lenka,

Thank you for reaching out.

The plugin already adds the tip to the default WooCommerce email templates. Here’s a screenshot on that: https://drive.google.com/file/d/1BsJJEdjPghjbWhZ6oAF62weBsSqH4a6Y/

The customer and the admin will always see the tip in their emails. However, if you are using custom email templates or have customized the default WooCommerce templates and have omitted the fees section, then the tip will not appear in the emails.

You’d need to get in touch with your developer and explain to them that you wish to display the fees in the Woo email templates. Or, if you have used a plugin to edit these templates, you’ll need to add the fees in there.

Best regards,
Adrian

• This reply was modified 4 years ago by railmedia.
• This reply was modified 4 years ago by railmedia.

Hi there @xuxu88,

I have no idea what ecosia-browser is. Is it an app?

Can you please share more details? A link to the app, the type of mobile devices that you encountered the problem on, etc.

Best,
Adrian

Hi @petebocken

Thanks for this – it may be useful for other users as well.

Best regards,
Adrian

Hi @smorri09 and @chevaline

I will add this functionality in the next release.

Please stay tuned.

Best regards,
Adrian

Dear @webzuliatec

I’ve released version 1.1.2 of the plugin that supports decimal tips.

Please let me know how it goes on your side.

Best regards,
Adrian

Hi there, @simonperdu

Many thanks for raising this issue. I’ve now released version 1.1.2 that fixes it.

Please update as soon as possible.

Best regards,
Adrian

Hi there @abarba,

Many thanks for your kind words. Always a good feeling to help and give something back to the community ??

Best regards,
Adrian

Hi there, @demeul

Version 1.1.1 is now released and it features a CSV export. The dates not being adjusted on the Reports page has also been fixed.

Hope it helps.

Best regards,
Adrian

Hi @rong123,

I will close the topic for the time being.

Best regards,
Adrian