Rahul Solanki

Hey @foodboost,

Thanks for contacting us ??

We do not have any native integration with Make.com, OptinMonster do provide API keys, You can create and manage your API Keys by navigating to the?My Account?>?API?page: https://a.supportally.com/i/kfyiqX.

If Make.com provide you with a Webhook, you can use our webhook integration to send the leads data to any platform: https://optinmonster.com/docs/how-to-connect-optinmonster-with-a-webhook.

Let me know if you need further assistance ??

Regards

Hey @ugobest2,

Looks like the issue has been resolved, I can see the Monster Leads storing the data plus no submission error: https://a.supportally.com/i/dW7aty.

Let me know if you need further assistance ??

Cheers

Hey @ugobest2,

As for reCAPTCHA and hCaptcha, they are different services with their own keys. OptinMonster uses Google reCAPTCHA.

You can use this guide to create a new Google reCAPTCHA keys and secret, make sure to go with the Score based (v3) version: https://cloud.google.com/recaptcha/docs/create-key-website.

Let me know how it goes.

Regards

It still shows the old key for me: https://a.supportally.com/i/J2KJQ1, Could you please share the reCAPTCHA keys and secret using this link so I can update it for you: https://secrets.supportally.com?

Hey @ugobest2

You can login to WordPress admin panel, browse to OptinMonster >> Settings >> Site Settings and scroll to Spam Protection and update the reCAPTCHA keys there, Video for your convenience: https://a.supportally.com/v/6FpUF1.

Let me know how it goes.

Regards

Hey @ugobest2,

Thank you for reaching out!

I ran your campaign in test mode(guide to run a test mode) and encountered an “invalid site key” error for reCAPTCHA. I’ve attached a screenshot for your reference here: https://a.supportally.com/i/90zqpJ.

Could you please generate new reCAPTCHA keys and update them on the site’s page within OptinMonster plugin or web app?

It should resolve the issue, Test again once this is done or let me know if you need any further assistance.

Regards

Hello @oyho,

We’d love to help; if you can reach out to our support team directly by emailing?[email protected] from your registered OptinMonster email address. We can assist with canceling an account.

Regards

• This reply was modified 3 weeks, 3 days ago by Rahul Solanki.

Hello @epiccoffee,

We’d love to help, if you can reach out to our support team directly by emailing?[email protected]?they can assist with a refund.

Regards

Hey @cpickhardt,

I hope you are doing great ??

Could you please create a ticket using [email protected] so I can better assist you with the issue thoroughly?

This is what appears for me on the preview: https://a.supportally.com/i/pADq04, how the campaign appears for you when you place the shortcode on the test page for you?

Regards

Hey @simonchaconb,

Apologies for the delay, I’ve updated my PHP version to 8.2, I’m on OptinMonster version 2.16.5 and Elementor Version 3.24.7.

I could not get the error within the wp-admin, I’m still looking into it so I can report it to our dev team. Are you seeing this error at specific location?

Regards

Hey @cpickhardt,

Thanks for reach out ??

Could you please share some additional details so we can further assist:

1. The email address on file for your OptinMonster account
2. The full name?or ID of the campaign you’re inquiring about
3. The URL of a page where this campaign is supposed to be working but isn’t

Thanks!

Hey @simonchaconb,

Thanks for contacting us ??

Could you please provide me with the versions of the plugins and software you using on your website so we can further investigate the issue?

Please provide me with OptinMonster, Elementor and PHP plus WordPress versions.

Regards

Hey @seanrnicholson,

Thanks for contacting us ??

DuckDuckGo and Safari private browsers prioritize user privacy, which may interfere with certain tracking scripts or pop-up forms like OptinMonster.

The best solution for this is to use our Custom Domains add-on feature, which allows you to serve OptinMonster resources from your own domain.

Once subscribed to Custom Domains you can configure it for any or all sites in your account and the campaign can start working on privacy browsers.

Let me know if you need further assistance ??

Regards