Rafin

Hi @shillah,

I am marking this as resolved as Analytics is a PRO feature.

Thank you.

Hi @jre1043,

You could also try checking for plugin conflicts as well. You can deactivate your plugins one by one except for Elementor & Essential Addons & check back.

It’s possible that the error is being triggered from somewhere else. You can try changing your theme as well if this doesn’t work.

Let me know how it goes. Thank you.

Hi @charmed1234,

Since you are referring to Essential Addons PRO update, we are not able to discuss about it in this forum as it goes against the guideline.

You can contact our support here for further assistance.

Thank you.

Hi @meir321,

Glad to know that your issue is now resolved.

Have a nice day!

Hi @giangel84,

We have just pushed a release and fixed the issue of yours with BetterDocs v2.0.12. So, can you please update to the latest version and check back?

The fatal error should be resolved now. Thank you!

Hi @meir321,

We have just pushed a release and fixed the issue of yours with BetterDocs v2.0.12. So, can you please update to the latest version and check back?

The fatal error should be resolved now. Thank you!

Hi @giangel84,

Thank you for sharing the details with us. However, we still haven’t been able to reproduce this error from our end yet.

So, can you please contact our support here so that we can deeply investigate it and provide a possible solution?

Thank you!

Hi @meir321,

Sure. You can email us here: support[at]wpdeveloper[dot]com

Thank you!

Hi @meir321,

We are sorry about the inconvenience caused.

Can you please provide us your Site Health Information from Dashboard > Tools > Site Health > Info > Copy site info to clipboard: https://d.pr/i/KDbAny

And simply just paste it here. This will help us to reproduce this issue on our end.

In the meantime, we are already working on to fix this issue and release an update ASAP.

Thank you!

Hi @mschouten @billieoanh,

Seems like you are using an out-dated version of Essential Addons PRO. The current version is 5.0.9. Please update to the latest version and everything should be fixed.

If you have any further queries related to this, please contact our support here. We are unable to discuss any further since this forum is for non-commercial users.

Thank you!

Hi @stefanmeyer2,

Thanks for the update. We will prepare a release tomorrow and hopefully, your issues will be resolved for good.

Hi @stefanmeyer2,

We are extremely sorry to hear about the poor experience that you had to go through recently with BetterDocs. I can totally understand your frustration.

The thing is, we had to make major changes in the plugin recently which may have caused those bugs that you have faced. However, we are taking serious actions to improve our testing department and we will make sure that this sort of bugs don’t go undetected from the future.

We have always been really passionate in terms of fulfilling customer satisfaction through our products & supports. So, we would like to apologize again for the inconvenience caused.

That being said, I would really appreciate it if you refer me the Ticket ID of yours so that we can take care all of your reported issues and make sure that it doesn’t happen again in the future.

Since, you are one of our long term users, it’s really sad that things have come to this. But, if we are given another chance, we will surely make this right, we promise.

So, it would be great if you co-operate with us one more time so that we can make things better for everyone.

Thank you, have a nice day.

Hi @terrorblazereal,

First of all, we are sorry to hear about the experience that you had with Essential Addons for Elementor. Even though this really shouldn’t be happening, however, you could run this following SQL Command to get rid of unnecessary data from wp_options table:

delete options_tb from wp_options as options_tb inner join (SELECT option_id FROM wp_options WHERE ((option_name like '%\_eael_elements' and LENGTH(option_name) = 23 and option_value = 'a:0:{}' ) or (option_name like '%\_eael_custom_js' and LENGTH(option_name) = 24 and (option_value IS NULL or option_value = ''))) ) AS options_tb2 ON options_tb2.option_id = options_tb.option_id

Besides, we are already investigating this very deeply from our end to make sure that this doesn’t happen to any website.

Thank you!

Hi @johnweisz,

I hope you are doing well. I haven’t heard back from you regarding the ads you have seen. Can you please get back to us?

Thank you.

Hi @johnweisz,

Thank you for your feedback. However, which ad are you referring to? Cause we don’t show any ads in the dashboard as we take this extremely seriously. So, you might be mistaking it with other plugin.

I am looking forward to your response. Thanks